Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Wait or dwell experiences can be dampened if take-out or remote orders get preference. It’s a delicate balance, so managing orders, operations and workflows must be a connected, data-driven effort, or restaurants risk poor experiences.

2024 203

2024 Mobile Ordering Front of House Fast Casual 203

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent) than they do in casual restaurants (16.5 percent, from 16.93

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 189

2024 Fast Casual Food Truck Allergens 189

Modern Restaurant Management

APRIL 10, 2020

More than ever, brands, especially QSR and Fast Casual restaurants brands, are taking advantage of the vast and varied platforms available for consumer engagement; most notably social media. They speak to their core audience of current and future customers. Making Personalization Central. How can restaurant brands get personal?

Customer Experience 173

Customer Experience Mobile Ordering Social Media Online Ordering 173

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

Fast Casual 52

Fast Casual Casual Point of Sale Online Ordering 52

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Today, with indoor capacity and foot traffic still at historically low levels, providing a smooth user experience is crucial to remaining afloat and prospering in business. .

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

Modern Restaurant Management

OCTOBER 24, 2022

Restaurants and customers are feeling the effects of inflation, according to the third quarter 2022 data for the Yelp Economic Average (YEA) report, The report reveals that inflation experiences have intensified for consumers in every state in the U.S.

Fast Casual 182

Fast Casual Food Supply 2022 2021 182

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

RGU

DECEMBER 15, 2019

Earlier this year, the marketing solutions company polled dozens of QSR and fast casual restaurant owner/operators to uncover what was missing in their marketing strategies. Earlier this year, the healthy fast casual concept worked with ShopAdviser on a six-week mobile marketing campaign across four locations in Florida.

Fast Casual 52

Fast Casual Casual Marketing Mobile Ordering 52

Lavu

NOVEMBER 17, 2023

It’s about staying ahead of the game and thriving in a competitive industry. Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. What is Restaurant Profit Margin and Why Should It Improve?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

MAY 13, 2024

With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

Pricing 88

Pricing Loyalty Program Mobile Ordering Customer Service 88

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. When establishments put the customer first, every business decision revolves around that priority.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For fast-casual and quick-service restaurants—no more lines. 2020 was a year that the restaurant industry won’t soon forget. million out of work, it was nothing short of devastating.

2021 370

2021 Front of House Social Media Back of House 370

Mad Mobile

FEBRUARY 5, 2024

In fact, surveys show that 56% of people dine out at least twice a week! Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience! You won’t need a central POS terminal taking up room in your dining area.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Owning the End-to-End Experience.

Mobile Ordering 218

Mobile Ordering Fast Casual Download Customer Experience 218

The Restaurant Group

DECEMBER 29, 2023

The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. People wanted to dine and de-stress by having fun and food in one place.

2023 78

2023 Fast Casual 2024 Food 78

Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Further, 97.2 Further, 97.2

Loyalty Program 212

Loyalty Program Fast Casual Customer Experience Customer Service 212

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Those who provide a superlative experience to their diners. percent more than in 2022. Who will capture the gold?

Equipment 117

Equipment Customer Experience Fast Casual 2023 117

Modern Restaurant Management

JUNE 5, 2020

As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease. As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

MAY 7, 2021

We’ve been crayon pros for over 30 years, ever since we started partnering with the fast-growing casual dining restaurant chains of the 90s. Read on to learn more about crayons—the unsung heroes of casual dining. As basic as they may seem, crayons bring so much to the table for families in restaurants.

Fast Casual 197

Fast Casual Fine Dining Casual Consumer Goods 197

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Hospitality Fast Casual Customer Service 188

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 12, 2022

Just three months ago, when asked “ what is causing dissatisfaction from the QSR experience? For table service, price ranked third as the reason for their dissatisfaction, with long wait times and poor customer service coming in ahead. As we enter Q2 2022, it’s a different view. The sentiment has changed rapidly.

Pricing 189

Pricing Fast Casual 2021 2022 189

Goliath Consulting

APRIL 28, 2022

Hybrid restaurants provide food sections in which customers can sit down and enjoy a meal or a drink, and then they can make their way to the market section where they can buy “take-home and takeout and satisfies grab-and-go appetites.” For example, restaurants can combine the experience of fine dining with fast-casual.

Fast Casual 78

Fast Casual Food Truck Fine Dining Customer Experience 78

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. Fine Dining Restaurants. Fine dining restaurants, known as white-tablecloth restaurants which typically comes in high-rated types of restaurants.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. What’s on our collective horizon for the future of dining? Customer-led Ordering and Payment. Complete Customer Journey Mapping. Some things never change. So, where are we headed? Here’s a look at the top predictions for the coming decade.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 108

Fast Casual Food Food Order Mobile Ordering 108

Modern Restaurant Management

OCTOBER 11, 2021

Whether you’re serving gourmet food in a fine dining establishment or flipping burgers next to the local university, there’s going to be an audience that works best for your business. When you take these factors into consideration, you can find the customers most likely to be interested in your restaurant. Competitors.

Marketing 196

Marketing Food Truck Fine Dining Fast Casual 196

Modern Restaurant Management

FEBRUARY 21, 2022

We are witnessing the evolution of fine dining. Nowadays, vegan food is becoming normal in restaurants and fast food joints. A rise in number of vegan restaurants is witnessed as younger population especially women are preferring vegan diet over traditional fine dining options. Bn at an impressive 22 percent CAGR in 2022.

Fine Dining 221

Fine Dining Fast Casual Food Supply 2022 221

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Fast Casual 188

Sling

JANUARY 4, 2023

Today, most bistro owners don’t define their restaurant as “fine dining” per se. The umbrella term “restaurant” includes such subtypes as: Fine dining. Casual dining. Fast casual. Bistro vs. fast food. Ask 10 people, “What is a bistro?” and you’re likely to get 10 different answers. Ghost restaurant.

Fast Casual 78

Fast Casual Fine Dining Seating Food Order 78

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Luckily, biometric technology like facial recognition, offer benefits that go way beyond helping us enhance dine-in safety. Determining Proximity and Spatial Capacity.

Fast Casual 139

Fast Casual Cash Management Customer Experience Back of House 139