Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Watch the online sites. Keep calm in these situations.

Management 166

Management Management Back of House Customer Service 166

Cheetah

APRIL 10, 2020

Reading Time: 3 minutes One of the main challenges for restaurant owners figuring out how to start a restaurant is hiring the right people. Hiring is a tough problem for any restaurant owner – the labor pool for line cooks is tight in almost every market. Looking to hire a manager? Navigating the Hiring Process.

Back of House 78

Back of House Hiring Recruiting Website Management 78

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. In order to grow productivity and retain workers long-term, it’s essential to tie technology into the kitchen.

Communication 178

Communication Online Ordering Technology Sourcing 178

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Tableo

JULY 13, 2023

If you have limited technical skills or find yourself short on time, it may be better to hire a website developer to create and maintain your website. Knowing the advantages of hiring a Web Developer The information and skills that a website developer brings to the table are vast.

Website Management 73

Website Management SEO Online Ordering Hiring 73

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Hiring tool. QR codes are here to stay.

Technology 147

Technology Front of House Back of House Online Ordering 147

Ken Burgin

JULY 17, 2022

On these less popular days, you could modify room hire fees or add package extras like a round of drinks or extra decorations – make the offer very clear and valuable. Contact Previous Bookings. Upgrade your Booking System: is a book still adequate, or emailing PDF docs to be filled in and returned?

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

AUGUST 12, 2020

Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. Are your customers different in the day than at night?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). This applies to in-person asking as well as online forms. Your staff, too, needs to feel engaged and empowered to do their job quell in order to succeed.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Next Restaurants

DECEMBER 2, 2020

Before we dive into some of the more granular reasons it’s important to update your website, let’s remember the big one — online booking. Restaurant traffic from online booking and delivery is booming and keeping your booking and delivery page up to date is a great way to generate revenue. .

SEO 140

SEO Fine Dining Back of House Point of Sale 140

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. The first thing you’re going to do is search online for a place that meets these criteria, right? A strong online brand isn’t just a nice-to-have—it’s a necessity.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Open for Business

APRIL 3, 2023

You can also think about place as where you promote your product—in print, online, or by word of mouth. Restaurant owners can run their own social media or hire a staffer, freelancer, or restaurant marketing agency to handle social. Consider putting a coupon code for online orders in your ad so you can measure ROI.

Marketing 78

Marketing Email Marketing Social Media Loyalty Program 78

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. Restaurants are slowly transitioning from the traditional pen and paper booking method to the restaurant reservation system.

2022 69

2022 Management Management Loyalty Program 69

Open for Business

NOVEMBER 21, 2022

Should you hire a guest experience manager? Searching online. Most potential guests, especially Millennials and Gen Z , first notice a restaurant online, usually on social media channels. That’s just one reason to give guests the ability to book online through a reservation platform. Digital ordering.

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

EATER

JULY 8, 2022

Diners need to understand that things will never be as they were before the pandemic In the final six weeks of our pandemic-born restaurant, customers formed a line out the door and booked out dinner reservations weeks ahead. Banners still hang from restaurant patios shouting “Hiring All Positions!”

Online Ordering 98

Online Ordering Seasonal Menu Customer Service Social Media 98

Apicbase

AUGUST 5, 2022

Once you nailed down your brand identity, it’s important to make it shine both online and offline. Your online presence, furniture, logo, menu: every aspect should be consistent with your restaurant identity. Some operators would book these discounts as a cost of sales. There is no golden rule.

Marketing 97

Marketing Operations Social Media Email Marketing 97

7 Shifts

JANUARY 7, 2021

Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. Are your customers different in the day than at night?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Ken Burgin

FEBRUARY 14, 2020

The manager may have a plan to run weekly training sessions for staff without increasing wage costs, and a more efficient induction process for new hires. Or a better way of handling social media comments and online reviews 24/7. The keen waiter or bartender may have some great ideas to improve wine and side-order sales.

Social Media 88

Social Media Online Ordering Sustainability Hiring 88

Social Hospitality

FEBRUARY 25, 2019

Many are now anxious to book a seat and experience this truly unique dining experience. In today’s modern society, social media plays a huge part in online marketing. This could mean iPads for taking orders and self-service drinks machines for customers to get their own refills. Invest in the latest technology.

Social Media 199

Social Media Customer Experience Customer Service Technology 199

Sling

NOVEMBER 24, 2021

It’s vital to get it just right in order to set the best tone for your business going forward. Online social media is a powerful resource for advertising your grand opening, but don’t neglect traditional media outlets along the way. 9) Book A Band. 10) Hire A Caterer. Grand Opening Ideas For Small Businesses.

Small Business 148

Small Business Social Media Advertising Events 148

Aaron Allen & Associates

MARCH 3, 2022

The POS simplifies record keeping and cash flow accountability as well as operations by sending the orders to the kitchen directly. The best restaurant POS systems also come with features like inventory management, customer relationship management (CRM), menu management , and omnichannel ordering capabilities.

Management 120

Management Management Mobile Ordering Point of Sale 120

7 Shifts

NOVEMBER 1, 2022

Their business grows by word of mouth—one of the best marketing tools in the book. See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week. Threats: What can they do better than you? Maybe it's something you can't change, like a prime location.

Seating 221

Seating Email Marketing Marketing SEO 221

The Restaurant Times

NOVEMBER 15, 2021

Train your employees on how to properly handle curbside orders and take payment. You can also set expectations with your drive-thru personnel regarding how long orders should take to finish. Online Ordering. Guests were already flocking to internet ordering even before COVID-19 struck. Source: Unsplash.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

EATER

AUGUST 16, 2023

I’d opened 10 restaurants for Momofuku and I was about to write my first book when I learned about an accelerator program helping to launch nonalcoholic drink businesses. Meanwhile, online sales were modest, supported by a handful of high-profile media mentions. In 2017 I was at an inflection point in my career.

Point of Sale 91

Point of Sale Front of House Back of House Online Ordering 91

The Restaurant Times

NOVEMBER 10, 2021

By leveraging the latest best practices, you can implement advanced technology solutions, optimize your budget, hire and retain competent staff, and benefit from real-time data analytics. . Online orders and quick billing has not only increased table turnover but has also reduced wait time for customers. Hire Competent Staff.

Operations 52

Operations Management Management Front of House 52

EATER

DECEMBER 19, 2023

Lille Allen | Eater Known to 15 million TikTok followers for his candid restaurant reviews and multi-thousand-dollar tips, here’s how the MMA-fighter-turned-social-media-phenomenon became the voice of a generation of diners There is no shortage of food opinions online. (Hi, Prator followed Lee online and decided to shoot her shot.

Social Media 123

Social Media Customer Service Influencer Food Order 123

Future Food

JANUARY 30, 2020

At the other end of the scale is McDonald’s which has revamped its ordering process to be much more reliant on technology and contact-less interactions. Hiring people aged 20 and younger – a legal strategy, but one that generally suffers from inexperienced/inefficient staff potentially providing mediocre service. Image via Broadsheet).

Technology 107

Technology Front of House Customer Service Back of House 107

Bingage

JANUARY 15, 2020

Running a restaurant is not only about taking orders and serving food. b) Read restaurant topic related books, successful restroprenuer interviews. This point doesn’t mean you shouldn’t hire people, the human being is important. Staff Hiring always should be done 3 weeks prior to opening. Hire the best restaurant staff.

Food Truck 96

Food Truck Employee Relations Email Marketing Point of Sale 96

The Food Corridor

JANUARY 4, 2022

With private events difficult to arrange and more consumers happy to order food for delivery, caterers and independent chefs have new opportunities; and therefore, need new ways to connect with customers. That way, as they scale up their business, they will simultaneously need to book more time in your shared kitchen. Win, win anyone?

Catering 105

Catering Food Online Ordering Kitchen Safety 105

The Restaurant Times

OCTOBER 5, 2021

The COVID-19 pandemic has revolutionized the global restaurant business scenario and hence, the online sector has seen a tremendous surge. As a result, today, customers are more comfortable in searching and ordering food online. One can hire SEO specialists for increasing your online visibility.

Email Marketing 64

Email Marketing Marketing Social Media SEO 64

A Wine Story

APRIL 28, 2020

For this reason alone, it’s important to learn Italian wine so you know what to order in restaurants when you are out with friends, clients, or family. Take an Italian Wine Online Class . Winebow recognized her skills and hired her as the VP of Education. You can choose between two online programs.

2013 127

2013 Education Online Ordering Book 127

7 Shifts

NOVEMBER 29, 2022

You have to hire happy people that want to be there,” said Kelly Phillips. Staff also receive monthly bonuses for great online reviews and boosts for good press or awards. And in order to really restore who we are and what we want, we have to be able to give that to others.”. Honestly, that's more of a point of pride for them.It

BOH 195

BOH Restaurant Law Back of House Front of House 195

Sling

SEPTEMBER 13, 2022

Ranking your problems from most important to least important, and then tackling them in that order, can help you see where to focus your energy. Perhaps you may have to say no to hiring another employee while you focus on providing advanced training to your existing employees. 4) Look for specific traits when hiring.

Retail 144

Retail Management Management Point of Sale 144

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397