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How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff? How do you maintain smooth communication between FOH and BOH staff?
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.
If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Where did the term come from?
Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Can they read about weekly specials or see photos of your most popular dishes? Most simply do not have the time needed to research digital marketing strategies, let alone implement them.
To ensure that takeout feels just as special as the alternative, allow customers to place orders in advance, so they don’t have to worry about waiting too long to pick up the day of. Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. Guests who are upset at how long their food takes.
Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.). Should they plan to have rainout specials for takeout and delivery? Tables separated further apart (this will vary based on federal, state and local guidelines).
What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) If they seem annoyed that they had to meet special requests, they’re probably not right for the job. Why do you want to work here?
Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests.
T he life of a chef has never been easy one and requires a special type of person who has a high tolerance for stress, an open mind, and an obsessive personality. I believe that most cooks who worked in a hostile kitchen environment are looking to change that culture in their own kitchens. Chef Jose Danger – BRAVA!
This is nowhere as obvious as the relations between chef and FOH staff. . While the chef benefits from the independence, this kind of rock-stardom has proven to have a bad affect on FOH performances and the overall guest experience. . Below, we suggest several ways to improve relations with your chef and FOH staff. Order timer.
It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. If one of your guests asks the hostess what the drink specials are for the night, they won't have to call over a server because they'll know it already. Let's take a look at these 11 best practices for restaurant scheduling.
TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. For example, if one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. Square: Widely used in small retail, Square offers a restaurant-specific POS as well.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Focus on the customer experience.
Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers.
Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs.
POS systems simplify restaurant workflows by improving communication between front-of-house (FOH) and back-of-house (BOH) teams. Key benefits include: Real-time order updates: Orders are instantly sent to the kitchen with modifications and special requests. This ensures accuracy, even during a hectic dinner rush.
The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.
If you work in a full-service restaurant, you often have to remember daily and weekly specials. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. Working in a restaurant builds a unique, family style, collaborative dynamic between you and your coworkers. Making Your Food Service Resume Stand Out.
Read More: 13 Spooky Halloween Ideas for Your Restaurant or Bar: Specials, Promotions, and Parties ?? Outfit pieces: Scrubs Allergy mask (optional) Stethoscope Lab coat Chef Flip FOH with BOH and put on your best chef’s hat, coat, or apron! Here are some restaurant Halloween costume ideas for your servers, bartenders, and hosts.
Someone who specialized in restaurant accounting method will update you about industry benchmarks and guide you to understanding your financial goals. Your FOH and BOH staff members are also major players. Your FOH staff will be using your POS system, which means they need to process transactions correctly and report their tips.
In full-service restaurants, guests are less likely to make positive comments about lunch and drink specials, or happy hour. Workforce data: tracking trends for FOH and BOH staff. Front-of-house (FOH) workers are customer-facing, such as restaurant servers, bartenders and hosts. fewer BOH and 2.8
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Did you overhear that a table was celebrating a special event? Did you overhear the table was celebrating a special event? How to Answer.
A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. The sleeping giant is virtual kitchens.
Enter the kitchen display system (KDS), a digital display that replaces traditional paper tickets, offering real-time order management and communication between front-of-house (FOH) and back-of-house (BOH). A KDS system acts like a seamless bridge between FOH and BOH teams. In fact, 62% of U.S. In fact, 62% of U.S.
There are several job functions in both the FOH and BOH and all need detailed appearance standards. Include a thorough list of standards for each position, including the following: Shoes—specify special colors or styles that may be worn. . With appearance standards, your FOH team is going to make a good first impression.
Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. But if you wanted to highlight your lunch specials, would you post pictures and videos at 10 p.m.?
Consider having a discussion or special training with your staff on all the benefits of food waste reduction: the “upstream and downstream” impact of not only keeping food out of the landfill, but also respecting the resources it takes to get food to the restaurant in the first place. Move Perishables with Specials.
Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. food allergies, table preferences, and special requests) or implement tools to create a customer loyalty program. You may need to upgrade your POS system to speed up the customer payment process.
restaurateurs should pay special mind to this last one. Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. But we’re not here to spread doom and gloom. Hands-on menu training and tasting. Familiarize both teams with a menu tasting and training.
Hire a Professional Specializing in Restaurant Accounting. Since accounting in the restaurant industry is quite different from other industries, look for someone who has experience or specialization in restaurant accounting. The more you learn about these terms, the more you understand your finances.
The Joseph Decuis website reminds visitors that a special event is more memorable when celebrated in an exceptional location. If your restaurant can handle it, mention that special events are welcome and tell website visitors how you can make that event the best it can be. Source: TacoBell.com. Source: PastariaStl.com.
For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer.
If you’re a chef trying to communicate with fellow back of house (BOH) team members but are using culinary terms you’ve made up, you’re creating a recipe for disaster. Back of house (BOH): The back of the restaurant, where the kitchen, offices, and storage are located. Using a shared vocabulary helps maximize kitchen efficiency.
Streamlined FOH And BOH Operations . They must also locate qualified personnel to fill the voids left by the departure of more senior and specialized employees. Here is how automation can solve the restaurant staff shortage problem. . 4 Ways Automation Solves Restaurant Staff Shortage Problems.
Chalk works well for welcome signs, daily specials boards, and even your full menu, like this example from Broei Utrecht in the Netherlands. Aside from being fun to use and reminiscent of worry-free childhood days, chalk is versatile and temporary, so you can use it in your restaurant to your heart’s content. Image Source ].
In general, the more specialized the site, the better the results. The site is perfect for advertising BOH and FOH positions. The site specializes in upscale restaurant jobs for servers, hosts, chefs, and managers. Differences Among Top Job Hiring Sites. Jobs On The Menu.
Offer promotions and special deals. For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check. How can you improve the revenue? Create an upselling program. Partner with delivery and online ordering services.
Front-of-house (FOH) management. Back-of-house (BOH) management. Whether you choose an all-in-one solution or specialized software, it will benefit your restaurant in several ways. Keep everything up-to-date and incorporate enticing features like daily specials and happy hours. Employee scheduling. Employee tips.
The chef was patient with me (for the most part) and patient with the rest of the crew, both FOH and BOH. We didn’t realize at the time how special this opportunity was, and after several months and some great press he brought on other chefs from New York and a front of house team from the likes of Clio, Craigie on Main, No.9
Special Menu Item: First-Party Data There’s now an emphasis on leveraging first-party data based on the assets that brands already own, such as opt-in email lists and other forms of existing customer relationships. And as of May 2023, OpenTable is now connecting more than 1.5 billion consumers with restaurants every year.
If sales don't differ too much from the rest of the year, your restaurant might not need much extra consideration for staffing outside special events. Are there any events that have special staffing needs? The holidays are a special time in your restaurant, but they're also a special time for your restaurant's employees.
Consider using promotions, happy hours, or specials aimed at attracting customers to your restaurant (and maybe bringing along a friend or two). Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Among the insights: Inflation: Food inflation is a top concern for 52 percent of operators with labor costs ranking a close second. “These restaurants are building sustainable business models for the future.
Value matters, too—over 80 percent of consumers utilize deals like "Buy One, Get One” offers, combo meals, or real-time specials. GreenPoints™ This Certified Green Restaurant® has 100 percent LED lights, Green-e Energy Certified Green Wind Power that offsets 100 percent of energy usage, and BOH and FOH composting.
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