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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195
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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Give out hard copies and make digital copies accessible on a cloud storage system so that staff can easily reference them. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Your back-of-house (BOH) team should also have some basic customer service training.

FOH 307
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Effective Communication For Restaurant Teams & Employees

7 Shifts

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book.

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Restaurant Operations Overview: What You Need to Know

7 Shifts

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Improvement Tips. What Does Restaurant Operations Mean?

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Restaurant Tip Outs Guide: Methods, Tip Splitting, Pooling, and More

7 Shifts

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.

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Restaurant Cyber Security: How To Prevent Data Breaches

7 Shifts

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Referring back to the most common breaches above, a full 44% of cybersecurity breaches happen because of human error.

POS 370
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Back of House Restaurant Guide: Integrating FOH and BOH for Seamless Operations 

Apicbase

The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.