Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program

Modern Restaurant Management

JULY 31, 2025

Operators are also preparing to boost employee training to drive both retention and the overall guest experience, with 30 percent of survey participants reporting they already increased pay. Finally, improvements in staff training, which directly leads to improved guest experiences, will be critical this year.

2025

Modern Restaurant Management

JULY 28, 2025

Delivering Consistent Experiences Across Each Touchpoint Whether a diner chooses to order and eat onsite, go through the drive-thru, or complete a mobile order pick-up, delivering a consistent experience across touchpoints is vital to ensuring customer satisfaction and loyalty.

Menu

Restaurant Business

JULY 2, 2025

At the same time, Kahn was working on revamping the simple syrups, developing them in house and creating flavors like habanero, ginger and lavender to add complexity and more customization to the margarita lineup. Condado Tacos also carries about 80 tequilas so customers can spike a drink with their favorite brand.

Fast Casual

Modern Restaurant Management

MAY 28, 2025

With more than a decade of hands-on experience using AI to monitor emerging fraud trends, attacker MOs and advanced technologies, Abrahams brings a unique perspective to addressing merchants' most complex challenges. Many restaurants have the “Customer is Always Right” as a mantra.

Employee Relations

Modern Restaurant Management

JUNE 17, 2025

In co-founding Sweet Paris Crêperie & Café, I’ve learned the importance of strategically preparing our strategic partners for the summer rush to not only meet increased demand, but to consistently deliver an elevated guest experience to every customer who walks through our doors.

Seasonal Menu

Modern Restaurant Management

JULY 11, 2025

This desire is fueling a surge in food and beverage brand partnerships and collaborations. Consumers are increasingly looking for convenience, ingredient transparency, nostalgia, and brand familiarity, particularly in food and beverage categories. What current retail trends are influencing licensing strategies in the F&B industry?

License

Modern Restaurant Management

AUGUST 8, 2025

Whether it’s a sweet pancake, savory sandwich or a seasonal beverage, there is also a deliberate strategy that caters to longtime regulars and those who come in looking for something new. The key is translating trend into brand — all while keeping the guest experience intact.

Seasonal Menu

Goliath Consulting

JANUARY 25, 2025

These versatile flours allow chefs to experiment with textures and flavors, offering creative options that resonate with health-conscious customers. Turmeric Beverages : Turmeric has become a superstar in the wellness world, celebrated for its anti-inflammatory and antioxidant properties.

Dietary Restrictions

Culinary Cues

AUGUST 11, 2025

I watched how they operated through the eyes of a customer with a deep knowledge about what happens behind the scenes. Points of operator/customer contact that, on the surface, seem somewhat minor, but taken together are the difference between success and failure, a positive review or a nuclear social media post that cuts like a knife.

Back of House

Modern Restaurant Management

JULY 17, 2025

Their effect isn’t just sensory — they can also activate digestive enzymes and modulate appetite, contributing to the dining experience beyond taste. Integrating Bitter Into Beverages and Beyond In beverage programs, bitter ingredients have long had a foothold. Bitter flavors are not new to cuisine.

Front of House

Modern Restaurant Management

MAY 22, 2025

The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. By representing your brand, customers are helping create visibility that goes far beyond your storefront.

Uniforms

Modern Restaurant Management

APRIL 9, 2025

But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers. To promote a good employee experience as well as a healthy bottom line, compliance must be more accurate and efficient.

Restaurant Law

Modern Restaurant Management

FEBRUARY 17, 2025

For instance, we're seeing a significant shift towards personalized guest experiences. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. What does the Canadian guest expect from a restaurant experience?

Loyalty Program

Modern Restaurant Management

DECEMBER 26, 2024

By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience.

2025

Modern Restaurant Management

DECEMBER 2, 2024

How do you keep your customers safe–without compromising the overall dining experience? At the most basic level, a foodborne illness, often called food poisoning, is an infection or irritation of the gastrointestinal tract caused by consuming contaminated food or beverages. So, how exactly do you do that?

Food Safety

Future Food

JULY 31, 2025

Over the past decade, few trends have reshaped the landscape of retail real estate more than the rise of food and beverage. Across Australia’s leading retail and mixed-use centres, food and beverage (F&B) has quietly emerged as the most powerful catalyst for transformation.

Retail

Restaurant Business

JUNE 20, 2025

Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. The offer allowed customers to buy an in-store meal starting at $14.99 Olive Garden parent Darden Restaurants had long resisted third-party delivery, preferring to serve customers in its restaurants and control the experience.

Delivery

Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Is the experience in jeopardy? There are problems, right now, without answers.

Fine Dining

Modern Restaurant Management

MAY 1, 2025

In recent years, bars have demonstrated a more stable footprint than liquor stores, which experience a sharper decline as consumers reduce alcohol purchases. This can expand the customer base they appeal to, in turn potentially driving more traffic.

Influencer

EATER

NOVEMBER 26, 2024

In recent months, other matcha-seekers visiting Japan have been having a similar experience. Matcha’s growing global popularity as a casually drunk beverage, as opposed to something ceremonial, has also “come back full circle into Japan” and driven an uptick in domestic interest, Mangan says.

Point of Sale

Modern Restaurant Management

APRIL 25, 2025

By opting for smaller footprints, these brands can keep costs lower – whether it’s for rent, utilities, or staffing – while still optimizing their operations and prioritizing customer experience. Repurposed spaces offer three key advantages for a fast-casual brand: cost, time, and customers.

Fast Casual

ChowNow

MAY 23, 2025

Your cost of goods sold (ingredients, beverages, packaging, etc.) Customers are price-sensitive Raise your menu prices too much, and your loyal customers start to disappear. This keeps your gross profit margin higher and gives you more control over the guest experience. added up to $60,000.

Point of Sale

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

Fast Casual

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer.

Hiring

ChowNow

APRIL 15, 2025

Restaurant KPIs are numbers that go beyond basic accounting to help you see how every part of your business is performingfrom your profit margins to your guest experience. Not all restaurant KPIs measure the same thingsome help you protect your bottom line, while others can improve your operations efficiency or improve guest experience.

Operations

Restaurant Business

JULY 9, 2025

Philly ensures a silky, no-crack bake, so operators can easily serve up an on-trend dessert that excites customers and keeps prep simple. Premium Emerging Brands Olive & Finch lets diners dictate how they want to experience the brand This growing premium fast casual out of Denver is expanding with an all-day menu priced no higher than $20.

Leadership

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing

Perfect Daily Grind

AUGUST 4, 2025

Gen Z consumers, in particular, are reshaping the coffee landscape with their willingness to spend more on personalised, premium beverages that reflect both their tastes and values. With the rise of mobile ordering apps and digital menus, customers now expect the ability to tailor their drinks with a wide variety of options.

Beverage

The Rail

FEBRUARY 7, 2025

The Power of Visual Storytelling The food and beverage industry is inherently visual. From sizzling dishes to a vibrant dining atmosphere, video content allows potential customers to experience the restaurants ambiance and imagine the sounds and aromas before the even set foot inside. The same is true of videos.

Serving

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. We do see beverages and on-the-go beverages as a big growth opportunity for both of the brands,” O’Reilly said.

Fast Casual

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

Operations

Restaurant Business

AUGUST 5, 2025

The company has been using a combination of value offers, notably the McValue Menu, and marketing to get customers in the door. Our technology investments and ability to scale digital solutions at speed will continue to elevate the McDonald’s experience for customers, crew and our global system,” CEO Chris Kempczinski said in a statement.

Fast Casual

Modern Restaurant Management

JULY 16, 2025

” to reflect their marketing philosophy and experience in both sectors. But with my extensive experience in restaurants, I didn’t want to limit myself. I got support, and they gained real-world experience. That experience matters. Customization is key. Service industry people are my tribe.

Marketing

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.

2025

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. However, you can start controlling labor costs without cutting staff or sacrificing customer service.

Operations