Modern Restaurant Management

JULY 17, 2025

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. If you are trying to elevate your guest experience or build a loyalty program that actually performs, here is what I have learned that can help. Growth today requires agility.

Loyalty Program 221

Loyalty Program Customer Experience Point of Sale Hospitality 221

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 13, 2025

What should be a reassuring sightscreens full of customer ordersis actually a logistical nightmare. This constant back-and-forth leads to confusion, missed orders, and costly delays. A single mistakelike forgetting to accept an order on one app while preparing anothercan result in a frustrated customer and a lost sale.

Delivery 195

Delivery Food Food Order Point of Sale 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

ChowNow

FEBRUARY 21, 2025

Youll learn how to: Make your website easier to use Improve your restaurants online visibility so more customers find you Offer rewards to create more repeat customers Leverage third-party apps to drive more customers to your direct ordering system And so much more. If customers have to hunt for it, they might not bother.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

EATER

MARCH 25, 2025

At this point, theres no denying that Keith Lee is among the countrys most influential food critics. Hes also become a self-appointed champion for those independent restaurants, which frequently end up with lines of customers out the door after Lee posts a positive review. Keith Lee: I live a very simple life. But its a blessing.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

JULY 11, 2025

On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities. Why Menu Categories Make Or Break the Customer Experience Most diners don’t read menus top to bottom or word for word—they scan them. It’s called decision fatigue , and it kills conversions.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. Systemwide sales fell 5.3%

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

Restaurant Clicks

JULY 22, 2025

Each one has built a solid reputation for serving food people keep coming back for. The restaurant is known for its slow-smoked meats and generous portions that keep regulars coming back. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

Perfect Daily Grind

JUNE 13, 2025

Hacienda La Esmeralda won all three main categories, a first for the competition, and achieved record-breaking scores of 97 and 98 points for its natural and washed Geshas, respectively. With scores of 97 and 98 points, we may see a new world record for coffee prices in just a few months. The BoP auction will take place on 6 August.

2025 158

2025 Point of Sale Café 2024 158

ChowNow

MARCH 14, 2025

Operators who ignore this opportunity risk losing significant revenue to their competitors while missing out on the chance to build a stronger connection with their customers. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. In 1924, popular US brand Maxwell House spent the modern-day equivalent of US $4 million on marketing , including sponsored TV shows, which helped increase sales by 85% in just a few years. Print and offline marketing remain crucial tools.

Marketing 150

Marketing Email Marketing Social Media SEO 150

Squirrel Systems

FEBRUARY 13, 2025

From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. As a restaurant operator or owner, youre no stranger to the challenges of running a successful business.

2025 93

2025 POS Technology Operations 93

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. Nearly every customer journey begins with a search on Google, then a scroll through several restaurant websites before something catches their eye. Increase Direct Online Sales Your online ordering should be easy to find and use on your website.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Lavu

JULY 3, 2025

The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Software, as a Service, commonly referred to as SaaS, is a relatively new business model where software is licensed to customers on a subscription-based plan over the internet.

POS 78

POS Point of Sale Management Management 78

Lavu

JULY 4, 2025

A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. They managed customer payment and provided change when needed.

POS 78

POS 2025 Front of House Back of House 78

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences.   Driving Innovation: New Product Launches and Enhancements SpotOn continues to bring new updates to streamline operations, enhance guest experiences, and drive restaurant profitability.

2025 110

2025 Innovation Fine Dining Equipment 110

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. Perfect for serving more guests with fewer staff. The impact?

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Lavu

JULY 18, 2025

All successful businesses know they must adapt to the market and customer expectations. Flexibility and customization in a POS are possible through an open API (application programming interface). Available to developers and users with few restrictions. Backed by open data that is free for anyone to republish or use as is.

POS 78

POS Loyalty Program Online Ordering Cash Management 78

Lavu

JULY 25, 2025

A streamlined point-of-sale system doesn’t just speed up service—it impacts everything from order accuracy to table turnover. In this post, we’ll reveal the #1 tip that top-performing restaurants use to get more out of their POS system , reduce errors, and deliver a smoother experience for both staff and customers.

POS 78

POS Mobile Ordering Point of Sale Front of House 78

Lavu

APRIL 25, 2025

POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customer experience. By connecting your point-of-sale (POS) system with tools like online ordering, accounting, and inventory management, you can automate tasks, reduce errors, and improve customer service.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options. Start by identifying who your ideal customer is.

2025 78

2025 Employee Relations Tip Distribution POS 78

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. The key to unlocking the next echelon of success? Restaurant data analytics.

Operations 52

Operations BOH Franchising Franchise 52

SpotOn

DECEMBER 11, 2024

Fast casual restaurants offer customers a dining option between fast food and full-service restaurants. But it also provided customers with the luxury of going out to eat (and not having to do the dishes) without having to pay the higher price point during times when people had to cut back on discretionary spending.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Squirrel Systems

MAY 9, 2025

Integrated waitlist apps also let walk-in guests join a digital queue, minimizing crowding at the entrance and improving the customer experience. Mobile POS (Point-of-Sale) systems or handheld tablets let servers take orders and process payments right at the patio table, reducing errors and improving speed.

Technology 59

Technology Mobile Ordering Seasonal Menu Outdoor 59

Clover - Restaurants

JUNE 30, 2025

Whether it’s to enhance the dining experience, streamline operations, or increase revenue, leveraging technology is essential to thrive in an ever-evolving industry. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out.

Hospitality 52

Hospitality Technology FOH Front of House 52

Black Box Intelligence

JANUARY 16, 2025

Comp Sales -3.2% Decembers sales and traffic data may appear weak at first glance. Sales and traffic growth were weaker during the first week of December. Same-store sales growth in December: -0.3% For example, Fine Dining often experiences significant slowdowns during holidays. in same-store sales growth.

2024 52

2024 Point of Sale Front of House Fast Casual 52

Black Box Intelligence

JUNE 4, 2025

Preferences around value and experience evolve quickly. By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. It means losing real revenue. Heres what we found. So whats the solution?

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Cashless systems streamline operations, reduce theft risk, and align with the growing demand for contactless experiences.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

SpotOn

JUNE 27, 2025

Misconception 2: QR won't work well for up-scale full-service concepts because it will create a lousy guest experience. How do customers who don't use mobile phones place their orders? Make sure to brand the QR experience for your restaurant. Those are numbers that add up to better profits in the long haul.

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

Lavu

JUNE 26, 2025

As more restaurants turn to automation, self-order kiosks are becoming a must-have for improving speed, accuracy, and customer satisfaction. If you run a fast casual or quick service restaurant, you have the option of improving the customer experience by using self-order kiosks. Self-order kiosks can range in size and use.

2025 78

2025 Pricing Ordering Fast Casual 78