Modern Restaurant Management

MAY 22, 2025

The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. In the food service industry, branded apparel is a critical extension of your business's identity.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

ChowNow

JUNE 12, 2025

It’s tempting to chase quick wins with deep discounts or paid promos, but those tactics usually eat into your margins as fast as they spike short-term numbers. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Key customer factors that influence dining preferences, from demographics to behavior. A restaurant target market is the specific group of customers your restaurant is designed to attract.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Restaurant Clicks

JULY 22, 2025

Each one has built a solid reputation for serving food people keep coming back for. The restaurant is known for its slow-smoked meats and generous portions that keep regulars coming back. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House 155

Back of House Front of House Seasonal Menu Fast Casual 155

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Restaurant Clicks

JULY 21, 2025

What they all have in common is a real passion for barbecue and a steady following from people who keep coming back. What they all have in common is a real passion for barbecue and a steady following from people who keep coming back. They also make their sauces and desserts in-house.

Back of House 141

Back of House Fast Casual Sourcing Casual 141

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

MAY 9, 2025

Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales. The best restaurant menu descriptions help customers understand what the dish is and why theyll love it. Is your burger piled high with house-cured bacon? Is your pasta handmade daily?

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers. Many reviews highlight the friendly service and how the staff makes visitors feel welcome, with some noting that the owner is often seen checking in with customers.

Back of House 148

Back of House Front of House Seasonal Menu Fast Casual 148

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Government Front of House 221

ChowNow

JULY 11, 2025

Why Menu Categories Make Or Break the Customer Experience Most diners don’t read menus top to bottom or word for word—they scan them. Everything is right where you’d expect it, and the structure reinforces the upscale experience. That’s why the structure of your menu categories matters just as much as the menu items themselves.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

Restaurant Clicks

JULY 23, 2025

Whether you’re from the area or just passing through, good barbecue is always part of the experience. These places have earned a following not just for their food but for the people behind the grill and the warm welcome that keeps folks coming back. This method brings out a deep, smoky flavor that keeps people coming back.

Back of House 146

Back of House Fast Casual Seasonal Menu Sourcing 146

Restaurant Clicks

JULY 24, 2025

Every region adds its own touch, and each place has built its name through word of mouth, steady quality, and loyal customers. The place has a laid-back feel with indoor seating and a drive-through that makes it easy for busy days. Across the state, you’ll find all kinds of BBQ spots that locals swear by.

Fast Casual 144

Fast Casual Seasonal Menu Back of House Sourcing 144

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, and for good reason. #30 The service is friendly, and the atmosphere is casual and relaxed. The setting is casual and pet-friendly, with outdoor seating that makes it easy for people to bring their dogs. The setup is casual, with a focus on the food rather than flash. . #26

Seasonal Menu 147

Seasonal Menu Fast Casual Sourcing Back of House 147

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun.

Bar 162

Bar Fast Casual Leadership Back of House 162

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. By Heather Lalley on Jun. Members help make our journalism possible. Sign up here.

Operations 227

Operations Leadership 2025 Fast Casual 227

Future Food

NOVEMBER 27, 2024

Those who already treat themselves to high end dining experiences spend more. Food & Hospitality Trends Future Food have curated a list of food trends that we have seen through our work and experience in Australia and around the world. Baby Boomers and Gen X are still spending – with some even continuing to save money!

Hospitality 78

Hospitality 2025 Food Back of House 78

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Lavu

JULY 4, 2025

A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. They managed customer payment and provided change when needed.

POS 78

POS 2025 Front of House Back of House 78

Restaurant Clicks

MAY 6, 2025

These aren’t picked at random—they’ve earned respect through steady quality, loyal customers, and a deep connection to their communities. Whether you’re a local resident or a traveler passing through, Scott’s Kitchen provides a satisfying and authentic barbecue experience that reflects the rich culinary traditions of the region. #29

Seasonal Menu 78

Seasonal Menu Back of House Fast Casual Sourcing 78

Lavu

JUNE 26, 2025

As more restaurants turn to automation, self-order kiosks are becoming a must-have for improving speed, accuracy, and customer satisfaction. Whether you run a quick-service restaurant or a casual dining spot, understanding the real cost of a kiosk system is essential to budgeting smartly and maximizing ROI.

2025 78

2025 Pricing Ordering Fast Casual 78

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. For example, Fine Dining often experiences significant slowdowns during holidays.

2024 52

2024 Point of Sale Front of House Fast Casual 52

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Cashless systems streamline operations, reduce theft risk, and align with the growing demand for contactless experiences.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Lavu

MAY 23, 2025

If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. In today’s fast-paced dining environment, even a few seconds of lag can create a ripple effect that impacts your entire service flow.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Restaurant Clicks

APRIL 8, 2025

What keeps people coming back is the consistency in texture and taste across a wide variety of cuts. Customers praise the consistent quality, with smoky richness that stands out in every cut. Whether you’re in the mood for brisket, ribs, or sausage, Tender Smokehouse delivers an authentic Texas barbecue experience.

Seasonal Menu 78

Seasonal Menu Sourcing Customer Service Customer Experience 78

Web Diner

FEBRUARY 21, 2025

Whether you’re running a cozy caf, a bustling bar, or a fine dining establishment, studies show customers’ eyes naturally gravitate to the upper right corner first, creating what industry insiders call the “Golden Triangle.” Sometimes it’s just the story you tell. A bar tested this theory. ” The result?

Menu 36

Menu Back of House Seasonal Menu Design 36

SpotOn

DECEMBER 30, 2024

Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs. We all know it. Restaurant profit margins are pretty low. But not entirely because of inflation, labor shortages, and high food costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

NOVEMBER 1, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of how restaurants are a saving grace for malls, the economic impact of Taylor Swift in town, and how influential reviews can be. It also zooms in on current challenges faced by owners/operators, menu prices and inflation, and tech/AI implementation.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221