Restaurant Business

JULY 2, 2025

02, 2025 Facebook Twitter LinkedIn Wholesale egg prices have fallen 67% since their March peak. Many restaurants have said they expect the issue to last through 2025. News prices commodities Breakfast Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Sign up here.

Pricing 241

Pricing Back of House Fast Casual 2025 241

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

SEPTEMBER 30, 2024

The modern restaurant industry has always moved fast, but the pace continues to accelerate. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen.

2025 450

2025 Fast Casual Food Customer Experience 450

Restaurant Business

JUNE 20, 2025

at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. Sign up here.

Delivery 236

Delivery Fast Casual Leadership Point of Sale 236

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.

Food 274

Food Fast Casual Leadership Loyalty Program 274

Restaurant Business

JULY 2, 2025

02, 2025 Facebook Twitter LinkedIn Six new flavor-forward margaritas launched at Condado Tacos in June. | Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe.

Fast Casual 238

Fast Casual Beverage Back of House Leadership 238

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchising Franchise 2025 251

ChowNow

FEBRUARY 12, 2025

4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1.

2025 195

2025 Marketing Email Marketing Operations 195

Restaurant Business

JUNE 25, 2025

25, 2025 Facebook Twitter LinkedIn Panera CEO Paul Carbone is promising a three-year turnaround. Fast-casual Panera Bread has been going through significant change over the past two years, with multiple board and leadership changes. By Lisa Jennings on Jun. Photo: Shutterstock. Sign up here.

Leadership 221

Leadership Fast Casual 2025 Casual 221

Modern Restaurant Management

MAY 30, 2025

Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food.

Operations 218

Operations Leadership 2025 Fast Casual 218

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | A rendering of Perkins Griddle & Go fast-casual concept. Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers.

Fast Casual 180

Fast Casual Front of House Back of House Leadership 180

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn DoorDash also unveiled AI-powered ad targeting. News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jun. Photo: Shutterstock DoorDash is doubling down on its advertising business.

Advertising 219

Advertising Fast Casual Social Media Leadership 219

Restaurant Business

JUNE 24, 2025

24, 2025 Facebook Twitter LinkedIn Puttshack is one of the concepts in the Emerging portfolio, which focuses on technology-fueled experiential restaurants. Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.”

Leadership 225

Leadership Food Fast Casual 2025 225

Restaurant Business

JUNE 6, 2025

06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 2, 2025. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 2, 2025. By Heather Lalley on Jun. 2024 was a tough year for restaurants. .

Fast Casual 143

Fast Casual Leadership 2025 2024 143

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. 17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. By Lisa Jennings on Jun. Just drive-thru and pickup windows.

Fast Casual 158

Fast Casual Leadership Mobile Ordering Casual 158

Restaurant Business

JUNE 27, 2025

27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. The chain was able to get ahead on things like branding, packaging, relationships with distributors and, perhaps most importantly, technology. The families became fast friends. By Lisa Jennings on Jun.

Fast Casual 170

Fast Casual Franchise Franchising Leadership 170

Restaurant Business

JUNE 18, 2025

18, 2025 Facebook Twitter LinkedIn Bubbakoo's is known for burritos, but also bowls, tacos, quesadillas and fried rice balls called "chiwawas. 18, 2025 Facebook Twitter LinkedIn Bubbakoo's is known for burritos, but also bowls, tacos, quesadillas and fried rice balls called "chiwawas." By Lisa Jennings on Jun.

Fast Casual 169

Fast Casual Leadership Franchise Franchising 169

Qu

JUNE 16, 2025

The restaurant landscape is evolving rapidly, and 2025 promises to be a pivotal year for operators who are ready to embrace change. We gathered top industry leaders to discuss the trends surfaced in our 2025 State of Digital Report. While QSRs lead at 80%, fast casual is catching up quickly.

Fast Casual 52

Fast Casual 2025 Casual Loyalty Program 52

Restaurant Business

JUNE 12, 2025

12, 2025 Facebook Twitter LinkedIn There are about 1,000 Coco robots in the wild today. News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jun. Photo courtesy of Coco Robotics Here come the delivery robots.

Delivery 181

Delivery Leadership 2025 Advertising 181

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience. This generation has grown up with video, gaming, and technology.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Agentic AI is the next wave of the technology in which AI will be able perform tasks while more or less flying solo. There are already some restaurant applications for this technology , at least on the consumer side. By Joe Guszkowski on Jun.

Hiring 170

Hiring Mobile Ordering Advertising Leadership 170

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

Restaurant Business

JUNE 24, 2025

Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. 24, 2025 Facebook Twitter LinkedIn The flexibility of the menu remains a key strength for Chipotle. Among fast-casual chains, the slowdown was more pronounced.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn 7-Eleven is among the growing list of retailers and restaurants offering deals to lure cash-strapped consumers this summer. After fast-casual chain &Pizza heard from customers that its prices were too high , it lowered them late last month and simplified its menu structure to highlight affordable options.

Fast Casual 170

Fast Casual Cash Management Retail Leadership 170

Restaurant Business

JUNE 6, 2025

06, 2025 Facebook Twitter LinkedIn Staff illustration Papa Johns has named Caroline Miller Oyler the company’s chief administrative officer. The eight-unit fast-casual concept Off The Hook Restaurants is beefing up its executive team as it plans growth in Louisiana. By Restaurant Business Staff on Jun. Have consumers moved on?

Fast Casual 143

Fast Casual Leadership Franchising Franchise 143

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun.

Bar 158

Bar Fast Casual Leadership Back of House 158

Lavu

JULY 4, 2025

As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. You don’t have to worry about paying for a tool where half the technology is irrelevant to your needs. What are the key restaurant POS features to look for in 2025?

POS 78

POS 2025 Front of House Back of House 78

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Morgan Global Technology, Media and Communications Conference last month, according to an AlphaSense transcript. Is that a good thing for restaurants? By Joe Guszkowski on Jun. And ultimately, all the hand-wringing might be moot.

Leadership 180

Leadership Advertising 2025 Reservations 180

Restaurant Business

JUNE 5, 2025

05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star. News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. By Lisa Jennings on Jun. Sign up here.

Fast Casual 143

Fast Casual Leadership 2025 Loyalty Program 143

Lavu

JUNE 26, 2025

But before making the switch, one key question stands out—what is the actual self-order kiosk price in 2025? Whether you run a quick-service restaurant or a casual dining spot, understanding the real cost of a kiosk system is essential to budgeting smartly and maximizing ROI. What Is a self-order kiosk?

2025 78

2025 Pricing Ordering Fast Casual 78

Lavu

JUNE 26, 2025

In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. Predictive and suggestive technologies are bound to be an upcoming development focus with mobile apps. How are online food ordering trends in 2025 affecting restaurants?

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Restaurant Business

JUNE 5, 2025

05, 2025 Facebook Twitter LinkedIn BJ's has shown promising results recently. On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Leadership 154

Leadership Fast Casual 2025 Franchise 154

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? Wendy’s , for example, recently announced it would scale back plans of opening 700 ghost kitchens to between 100-150 by the end of 2025.

Customer Service 474

Customer Service Sustainability Fast Casual Customer Experience 474

Future Food

NOVEMBER 27, 2024

This trend is not just in fine dining, but though positioning levels – bars/pubs, clubs, smart casual, fast casual, cafés, QSR and right down to impulse. URBNSURF’s opening in Sydney this year merges surfing with dining at RAFI and casual options at Sandy’s, making it a hotspot for both surfers and food enthusiasts.

Hospitality 78

Hospitality 2025 Food Back of House 78

Lavu

JUNE 13, 2025

In 2025, staying competitive means embracing digital payment trends. The Cashless Restaurant Revolution: Why Restaurants Are Going Cashless in 2025 In the ever-evolving landscape of the restaurant industry, the concept of not leading with a “pay with cash” option has emerged as a transformative trend.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78