Modern Restaurant Management

MAY 12, 2025

The restaurant industry's competitive landscape for mealtime dollars is changing fast, and it's no longer brand against brand. Customers spend a remarkable 21 minutes on average in its stores, according to The Hustle, indicating that Buc-ee's offers an experience, not just a super-sized drink for the road. The 2,000 U.S.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Restaurant Business

JUNE 20, 2025

at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring.

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

Modern Restaurant Management

SEPTEMBER 30, 2024

The modern restaurant industry has always moved fast, but the pace continues to accelerate. The food service industry is forecast to reach $1 trillion in sales this year. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. What are some restaurant design trends you are seeing for 2025? It's a crucial business asset that can make or break your competitive edge.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Restaurant Business

JULY 2, 2025

02, 2025 Facebook Twitter LinkedIn Six new flavor-forward margaritas launched at Condado Tacos in June. | Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe.

Fast Casual 239

Fast Casual Beverage Back of House Leadership 239

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchise Franchising Guest Recovery 251

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.

Food 275

Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 13, 2025

13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food.

Operations 221

Operations Leadership 2025 Fast Casual 221

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. 08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. By Jonathan Maze on Jul.

Leadership 214

Leadership Point of Sale Fast Casual Email Marketing 214

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | And, like the rest of family dining, they have been losing customers. At breakfast, Ascent found that most of Perkins’ items were still working for customers—think classics like pancakes, Eggs Benedict and omelettes.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. 17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. We like to surprise the customers, especially after we open a new location.

Fast Casual 159

Fast Casual Leadership Mobile Ordering Casual 159

Restaurant Business

JUNE 18, 2025

18, 2025 Facebook Twitter LinkedIn Bubbakoo's is known for burritos, but also bowls, tacos, quesadillas and fried rice balls called "chiwawas. The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. By Lisa Jennings on Jun.

Fast Casual 172

Fast Casual Leadership Franchise Franchising 172

Restaurant Business

JUNE 12, 2025

12, 2025 Facebook Twitter LinkedIn There are about 1,000 Coco robots in the wild today. The customer unlocks their food using a code in their delivery app. And customers don’t have to tip. News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Delivery 184

Delivery Leadership 2025 Advertising 184

Restaurant Business

JUNE 24, 2025

Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. 24, 2025 Facebook Twitter LinkedIn The flexibility of the menu remains a key strength for Chipotle. Among fast-casual chains, the slowdown was more pronounced.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. There are a lot of challenges facing both new and established brands in 2025. Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Super app “A mobile or web application that combines multiple services into one platform.” By Joe Guszkowski on Jun.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun.

Bar 159

Bar Fast Casual Leadership Back of House 159

Lavu

JULY 4, 2025

As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. They managed customer payment and provided change when needed. A point-of-sale or a POS for a restaurant is a system that processes transactions between a restaurant and its customers.

POS 78

POS 2025 Front of House Back of House 78

Lavu

JUNE 26, 2025

As more restaurants turn to automation, self-order kiosks are becoming a must-have for improving speed, accuracy, and customer satisfaction. But before making the switch, one key question stands out—what is the actual self-order kiosk price in 2025? What Is a self-order kiosk? Self-order kiosks can range in size and use.

2025 78

2025 Pricing Ordering Fast Casual 78

Lavu

JUNE 26, 2025

In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. Whether you run a local café or manage a multi-location restaurant, understanding these numbers can help you adapt, grow, and meet your customers where they are: on their phones. 13% of total U.S.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Customer Service 474

Customer Service Sustainability Fast Casual Customer Experience 474

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

Leadership 182

Leadership Advertising Reservations 2025 182

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Lavu

JUNE 20, 2025

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. The good news is that now you can.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Future Food

NOVEMBER 27, 2024

Hospitality businesses that were exposed to reduced consumer discretionary spending, higher operational costs and increased costs of servicing debt were most likely to be at risk. Quick service restaurant (QSR) has increased across the board on metrics through increased uptake (more people), average spend and frequency.

Hospitality 78

Hospitality 2025 Food Back of House 78

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. In 2025, staying competitive means embracing digital payment trends. There isn’t a need to count the drawers at the end of the night.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Black Box Intelligence

MAY 12, 2025

The Best Practice Awards 2025 Celebrating the Best Restaurant Brands in the Industry Every year, the coveted BBI Best Practices Awards (BPAs) celebrate the best performers in the restaurant industry. The 2025 edition of the BPAs spans two focus areas across different segments, there are ten award categories in total.

2025 52

2025 Fast Casual Fine Dining Casual 52

Modern Restaurant Management

SEPTEMBER 27, 2024

A more optimistic economic future as uncertainty decreases Despite current woes, the food and beverage industry is optimistic about its future as predictions for 2025 suggest that concern about economic uncertainty will drop from 20 percent to 16 percent. percent year-over-year, compared to 0.4 percent for QSR restaurants.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Restaurant Business

JULY 8, 2025

08, 2025 Facebook Twitter LinkedIn DoorDash said rising costs have hurt restaurant delivery sales in Seattle. Starting this month, DoorDash customers in Seattle will see higher service fees, the company said in a blog post on Tuesday. Customers have already been paying a separate $4.99 By Joe Guszkowski on Jul.

Delivery 159

Delivery Restaurant Law Leadership Fast Casual 159