Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

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Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Increasingly, however, they are becoming the hallmarks of convenience-store foodservice programs. By Heather Lalley on Jun.

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Food Fast Casual Leadership Loyalty Program 186

Qu

JUNE 16, 2025

The restaurant landscape is evolving rapidly, and 2025 promises to be a pivotal year for operators who are ready to embrace change. We gathered top industry leaders to discuss the trends surfaced in our 2025 State of Digital Report. While QSRs lead at 80%, fast casual is catching up quickly.

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Fast Casual 2025 Casual Loyalty Program 52

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. There are a lot of challenges facing both new and established brands in 2025. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued.

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Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

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Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey. Franchise 2.0:

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Restaurant Business

JUNE 5, 2025

05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star. He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. He previously was arrested in Chicago after reportedly attacking his ex-wife.

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Fast Casual Leadership 2024 2025 139

Lavu

JUNE 13, 2025

In 2025, staying competitive means embracing digital payment trends. The Cashless Restaurant Revolution: Why Restaurants Are Going Cashless in 2025 In the ever-evolving landscape of the restaurant industry, the concept of not leading with a “pay with cash” option has emerged as a transformative trend.

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2025 Cash Management Mobile Ordering Point of Sale 78

Qu

APRIL 8, 2025

Qus 6th Annual State of Digital Report is here, and its packed with insights that will help you navigate the ever-changing landscape of fast casual and quick serve restaurants (QSRs). After first-party ordering, QSRs prioritize drive-thru and third-party ordering, while Fast Casuals focus on catering and on-premises ordering expansion.

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Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

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Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

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Franchising Franchise Loyalty Program Kitchen Safety 385

Modern Restaurant Management

FEBRUARY 10, 2020

The goal is to work with health care systems all over the country and help them commit to 50 percent plant based daily offerings by 2025. Copper Branchofficially launched its new Cauliflower Crust Flatbread program. Physicians Committee for Responsible Medicine. Council introduced the Healthy Hospitals Amendment Act of 2019.

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Hospitality Food Consumer Goods 2019 459

EATER

MAY 2, 2023

Some are essentially beefed up loyalty programs promising perks like free delivery and points that can be used toward future purchases; others are monthly meal deliveries that drop chef-prepared dinners right on your doorstep; and others are wine clubs that bundle bottles with tasting notes to turn subscribers into instant connoisseurs.

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Loyalty Program Social Media 2022 Customer Service 254

Modern Restaurant Management

SEPTEMBER 27, 2024

A more optimistic economic future as uncertainty decreases Despite current woes, the food and beverage industry is optimistic about its future as predictions for 2025 suggest that concern about economic uncertainty will drop from 20 percent to 16 percent. The fast-casual burger chain increased prices by 2.5 percent for QSR restaurants.

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Food Truck Fast Casual 2024 Food 251

Lavu

MAY 9, 2025

On top of that, its customer relationship management (CRM) tools support personalized loyalty programs, helping restaurants connect better with their customers. Plus, the built-in loyalty program is included at no extra cost, making it easy for restaurants to reward loyal customers.

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POS Loyalty Program Mobile Ordering Food Truck 78

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering.

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Franchising Franchise Food Fast Casual 471

Squirrel Systems

MARCH 3, 2025

Whether you’re running a fast-casual concept or a fine-dining establishment, embracing the right technology can help optimize operations, enhance customer experience, and increase profitability. In 2025, these ten must-have technologies will be essential for staying competitive, efficient, and relevant in a crowded market.

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2025 Technology Operations Mobile Ordering 90

Modern Restaurant Management

DECEMBER 12, 2019

An inaugural loyalty program (September). “Salata is on an upward trajectory to become “the” premiere national fast-casual salad restaurant,” said Wheeler. Program, which has impacted more than 65 million students in 35 years. Local Subway® Day Program Celebrates Nearly a Decade.

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Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

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Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

FEBRUARY 19, 2020

In addition, Taco John’s is rolling out a systemwide remodel program to match its updated branding, driving its popularity among young consumers. The drive-thru feature is a first for the fast casual brand, which has previously focused on eat-in cafés and kiosks. “I’m passionate about helping companies grow.

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Franchising Franchise Fast Casual Point of Sale 305

Future Food

SEPTEMBER 6, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Ali & the Queen, Queen Victoria Market, Melbourne.,

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Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Ali & the Queen, Queen Victoria Market, Melbourne.,

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Hospitality Loyalty Program Food Retail 78

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

MAY 9, 2025

On top of that, its customer relationship management (CRM) tools support personalized loyalty programs, helping restaurants connect better with their customers. Plus, the built-in loyalty program is included at no extra cost, making it easy for restaurants to reward loyal customers.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

The Restaurant Times

JUNE 12, 2021

Tapan also founded Talli Turmeric® – a hugely popular polished casual dining brand serving authentic Indian food, located in Mumbai, India. . The brand has had a solid rewards program known as ‘Papa Rewards’ that was not only rewarding for customers but also dynamic.

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Innovation Technology Menu Loyalty Program 52

Modern Restaurant Management

NOVEMBER 1, 2024

Growth & Expansion On The Menu for 2025 Restaurant operators are feeling similarly confident about opening a new location within the next six to 12 months. Out of 25 brands, 17 are QSR or casual dining restaurants, marking a significant shift in why people are primarily visiting malls – to eat.

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Modern Restaurant Management

AUGUST 25, 2021

In today’s competitive market of fast casual chicken concepts, our brand has continued to differentiate itself with our made-from-scratch food and our hospitable atmosphere that guests are excited to return to,” said Scott Deviney, CEO of Chicken Salad Chick. " Jack in the Box Relaunches Franchise Program. & Canada.

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Franchising Franchise Customer Experience 2021 419

Modern Restaurant Management

APRIL 20, 2021

. “Hospitality operators should be prepared to meet this demand — both from an operational and technological standpoint — to keep guests safe and provide the types of hospitality experiences that will foster long-term loyalty with customers. ” Optimism Is Returning. The Great Restaurant Restart. Paytronix Systems, Inc.,

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2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

APRIL 1, 2025

In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5

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Modern Restaurant Management

NOVEMBER 24, 2021

The organization is run by Veterans and former First Responders with a passion for helping heroes in search of their next calling and offers a variety of programs to help veterans and current and former first responders succeed within the franchising space. Jimmy's John's New Incentive Program.

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Modern Restaurant Management

SEPTEMBER 24, 2021

“Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” In early September, the business announced a month-long program to thank its own team members who opt for the vaccine: $100,000 in cash prizes. Nathan's Famous in France. Nathan’s Famous, Inc.

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Franchising Franchise Customer Experience Back of House 462

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

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Modern Restaurant Management

MARCH 4, 2025

Identifying Challenges and Uncovering Opportunities SpotOn unveiled its 2025 Restaurant Business Report , revealing the financial challenges restaurant operators face and the opportunities to strengthen their businesses. Yelp has named Holbox in Los Angeles the top restaurant of 2025. Independent operators feel the squeeze the most.

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Delivery 2024 2025 Point of Sale 221

Modern Restaurant Management

DECEMBER 27, 2024

Maturing Sales Channel and Loyalty Strategies With the rising costs of customer acquisition across various marketing and sales channels, operators must strategically allocate their channel spend. As repeat visits become less frequent, interpreting channel performance in terms of basket size, margin, and loyalty conversion is essential.

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Customer Experience Customer Service Loyalty Program Kitchen Safety 221

Paper Chase Accountancy

MAY 22, 2025

President Trump’s announcement of international tariffs in April 2025 sent an already unstable market falling. In reaction to the tariff announcement, the Dow Jones Industrial Average dropped over 4,000 points over two days in April 2025, marking a 9.48% decline. Currently, the economy is showing a familiar pattern.

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Hospitality Fast Casual Marketing 2025 52