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Restaurant Insiders on 2020 Lessons Learned, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Chris Prociv, VP Marketing & Innovation at La Brea Bakery. Here are their responses. Click here for part one.

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Five Keys to Success for QSRs Post-COVID

Modern Restaurant Management

There is no doubt that 2020 was a transformative year for the restaurant industry. Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers.

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The State of New York Restaurants in 2020

7 Shifts

Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic. A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants.

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MRM Franchise Feed: Modular Chicken and 2020 Year-End Results

Modern Restaurant Management

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. INAA will develop 10 restaurants in the Dallas-Fort Worth market, with the first location scheduled to open this year.

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Three Ways Technology Can Help Restaurants Navigate the Challenges of Inflation

Modern Restaurant Management

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

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Four Key Predictions for Restaurant Tech

Modern Restaurant Management

Reviewing the market landscape is a great way to get ahead of the competition. New safety protocols may hurt restaurants’ bottom line again, while also impacting retention rates due to business closures and lack of steady income. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same.

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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. Companies rushed to market with new digital solutions out of necessity and customers were satisfied with the initial products. Now brands are trying to balance speed to market and operational readiness.

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