Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

APRIL 15, 2020

As more restaurants focus their undivided attention on their off-premise offerings and guests adapt their consumption to this new environment, plus some of the government relief measures take effect, some small improvements may lie ahead.” Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Organizations supporting & advocating for restaurants Thankfully, many organizations have come out in full force to support the struggling restaurant industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. For those who do go out, a worrying 40 oercent of diners believe they are receiving less value from restaurants compared to previous times. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

7 Shifts

FEBRUARY 4, 2021

From paper schedules and lineups around the block, to 7shifts and delivery-only doughnuts, it’s safe to say that Beechwood has evolved a lot in recent years—mostly thanks to COVID. I was fresh out of university. Beechwood Doughnuts, like many small restaurants, started out by scheduling with pen and paper. was a pain. “I

Operations 370

Operations Book Communication Small Business 370

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 218

Mobile Ordering Fast Casual Download Customer Experience 218

Focus POS

DECEMBER 11, 2019

Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers. Menu and order Customization. Excellent service in-house and out-of-house. The ability to split checks efficiently and accurately makes taking care of the bill easy.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. 35 percent decided not to go out due to the protests. Effect of Protests.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

JANUARY 22, 2021

.” Using modular construction for restaurant development saves 10-15 percent overall, and allows for consistency and efficiency with the building process taking approximately five weeks to complete. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.” Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Social Hospitality

FEBRUARY 25, 2021

That all changed in 2020. Check out these six different channels that will define your restaurant’s marketing moving forward. Check out these six different channels that will define your restaurant’s marketing moving forward. Mobile Menus Your online menu is the crux of your restaurant’s digital marketing efforts.

2021 195

2021 Social Media Mobile Ordering Online Ordering 195

Restaurant365

NOVEMBER 26, 2019

Check out our list of the top 16 features of restaurant management software that are must-haves in 2020. User-friendly order management. While some restaurant management systems may have many features, if order management isn’t intuitive for staff and management, you may have brought an extra headache into your operations.

2020 117

2020 Management Management Mobile Ordering 117

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

ChowNow

JANUARY 6, 2021

To say that 2020 changed the restaurant industry would be an understatement. Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. How to: Find the Best Online Ordering System for Your Restaurant. Keep delivery on the table.

2021 148

2021 Mobile Ordering Online Ordering Email Marketing 148

Modern Restaurant Management

OCTOBER 27, 2020

Let’s take a look at four ways your QSR should innovate, that have already shown success elsewhere. We’ve seen entire states reopen and re-close in short order due to spikes in cases. So innovative chains are instead doubling down on the safer service option: takeout and delivery. Go All In on Digital Delivery.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. The system would alert an operator of these changes, giving them access to these unique insights and allowing them to quickly adjust orders to prevent waste. Retaining and Attracting Employees.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 189

2020 Website Management Online Ordering Point of Sale 189

ChowNow

JANUARY 15, 2021

From our first online order to our one hundred millionth , here at ChowNow, we’ve always been proud of what we help our clients achieve. Others have increased ticket sizes by 30% or doubled order frequency. By far, the best part of being in the delivery and takeout business is helping restaurants thrive. We use the buddy system.

Delivery 148

Delivery Online Ordering Mobile Ordering Email Marketing 148

Transact

DECEMBER 18, 2019

2020 is just around the corner and it’s an exciting time to be in the business! Let’s review some of the most likely trends we will see in the restaurant industry for 2020. . Mobile Technology. In 2020, expect more restaurant owners and managers to start leveraging mobile devices more often as a means of managing operations. .

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JUNE 28, 2023

The traditional belief that tipping should be limited to table service restaurants, delivery services, salons, and other similar establishments, is being challenged by the rise of tip screens at checkout. Very few consumers are willing to tip for takeout and drive-thru orders.

Customer Service 180

Customer Service Mobile Ordering 2023 Customer Experience 180

Modern Restaurant Management

JULY 27, 2022

The popularity of online ordering is motivating big fast-food chains to use rewards programs to hold onto new mobile app customers. The COVID-19 pandemic prompted chains to create, improve upon and increase mobile app and loyalty program adoptions, aligning customers’ shifting preferences toward safety.

Loyalty Program 203

Loyalty Program Mobile Ordering Online Ordering Customer Experience 203

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to ramp up takeout and delivery operations. No cover fees through September 30, 2020. Best practices for calculating cash flow. Socialincs, Inc.,

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. The 2020 rush to digital is over, and now’s time to turn it from a necessity to an asset.

Loyalty Program 203

Loyalty Program Mobile Ordering Customer Experience Online Ordering 203

Restaurant365

NOVEMBER 19, 2019

Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. With nearly half of the United States imposing higher minimum wages starting in 2020, restaurants also need to focus on optimizing labor costs (especially as a percentage of sales). Finding and training staff.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Restaurant Engine

SEPTEMBER 23, 2020

In this article, let’s look at 2020 restaurant marketing trends for your best year yet, and so you don’t have to ask, “Where are my diners?”. So, while you know you need to offer it, take advantage of another trend, and offer free Wi-Fi as an exchange. Offer Delivery. These options make it easy for everyone to order.

2020 94

2020 Marketing Email Marketing Social Media 94

Deliverect

APRIL 9, 2021

Founded in the Netherlands in the year 2000, Takeaway.com specializes in online food ordering and home delivery. In 2020, the company merged with Just Eat to form one of the leading global online food delivery companies, Just Eat Takeaway.com. Fill out the form with your name, address, restaurant name, and contact info.

Online Ordering 148

Online Ordering Mobile Ordering Point of Sale POS 148

Modern Restaurant Management

MAY 19, 2021

Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Whether it is a customer connecting to the restaurant, a kitchen to a delivery partner or the POS to the processor, strong network connectivity is critical to smooth operations. What cybersecurity measures does the vendor take?

Mobile Ordering 196

Mobile Ordering Technology Online Ordering Customer Service 196

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Drive-thru visits have increased 36 percent since the early days of the pandemic with 9 out of 10 visiting in the last month. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

ChowNow

JANUARY 6, 2022

To say that 2020 devastated restaurant profitability would be an understatement. Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. How to: Find the Best Online Ordering System for Your Restaurant. Keep delivery on the table.

2022 78

2022 Mobile Ordering Online Ordering Email Marketing 78

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same. Online Ordering Today.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

Modern Restaurant Management

APRIL 1, 2021

Take restaurant ordering, for example. Concepts like the ghost kitchen were slowly but steadily carving out a niche utilizing third-party delivery platforms as a home base for delivery-only restaurant concepts. To accommodate, some brands launched standalone mobile ordering applications for the first time.

Online Ordering 154

Online Ordering Mobile Ordering Social Media Delivery 154

Modern Restaurant Management

SEPTEMBER 27, 2021

Plan for off-premise growth : new behaviors will stick, with higher anticipation of incremental off-premise consumption like pickup and curbside delivery. Not everyone agrees on the indicator that will signal the end of the pandemic, but most agree it isn’t over until the numbers say so, Retter pointed out. visits per month.

Food Safety 189

Food Safety Beverage Consumer Goods Guest Recovery 189

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Whether they’re waitstaff, sous chefs, or delivery drivers, frontline workers are the backbone of the restaurant industry.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197