Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Good 2020 for Mountain Mike's.

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. Mobile-Based Loyalty Programs. Mobile-based loyalty programs will become a cornerstone of the QSR value proposition for customers, as they have welcomed the added level of convenience and value that come with loyalty program enrollment.

Loyalty Program 203

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. the pandemic only accelerated the growing trend toward takeout and delivery. In the U.S.,

Guest Recovery 203

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 203

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Deliverect

APRIL 20, 2020

Over the past few months, delivery and takeout have become a lifeline for restaurants across the globe. Food delivery was booming business before we were hit by the coronavirus. And now more than ever, swift, convenient and efficient online ordering options have become the norm. Delivery and takeaway are here to stay.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Simplified Mobile Experience.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

OCTOBER 27, 2020

Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. We’ve seen entire states reopen and re-close in short order due to spikes in cases. So innovative chains are instead doubling down on the safer service option: takeout and delivery.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Transact

DECEMBER 18, 2019

2020 is just around the corner and it’s an exciting time to be in the business! Let’s review some of the most likely trends we will see in the restaurant industry for 2020. . Mobile Technology. In 2020, expect more restaurant owners and managers to start leveraging mobile devices more often as a means of managing operations. .

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Perfect Daily Grind

MAY 17, 2022

“Most of our coffee shops have screens in the kitchen to help expedite the use of tickets,” they say. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We Considering the boom in online ordering, co-ordinating the preparation of coffee and food has never been so important.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Support for no-contact doorstep delivery and minimal-exposure pickup options. Best practices for calculating cash flow. Tips for pivoting to retail.

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent).

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

MARCH 31, 2020

In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 112

2020 Food Safety Kitchen Safety Consumer Goods 112

Goliath Consulting

OCTOBER 19, 2020

2020 has been quite a learning experience. Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. AI Voice Automation. Digital Menu Boards.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Ghost kitchens cut the cost of real estate and labor by reducing the restaurant model to accommodate off-premise food sales. What is a ghost kitchen?

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

NOVEMBER 30, 2020

It could be that you've got mobility issues. What's that mean for restaurant safety? The third wave of safety in restaurants is not going to be an operational issue. Ghost Kitchens and Living Kitchens. Ghost kitchens and living kitchens have been rattling around in my mind recently.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

JULY 14, 2020

White Castle launched a planned pilot with Miso Robotics – creators of the first autonomous grilling and frying kitchen assistant, Flippy – to accelerate the adoption of artificial intelligence and robotics in the restaurant industry. QSR Automations added contactless features within ConnectSmart Kitchen and DineTime.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

EATER

JANUARY 5, 2022

We’re here to disrupt the food deliveries industry,” says Ben Thein, COO of Flytrex , an Israeli drone delivery company. Partnering with the Mexican grilled chicken chain, the drone system has completed about 500 deliveries so far, mostly in North Carolina, with plans to expand in the Dallas area soon. What a bold future.

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Focus POS

FEBRUARY 3, 2021

In 2020, new trends appeared across all industries, most notably throughout the restaurant sector. This forced restaurant owners to get creative and adopt new business strategies, such as online ordering and contactless payments. Online Ordering. It goes without saying that in 2021, online ordering is here to stay.

2021 78

2021 Online Ordering Kitchen Safety Outdoor 78

Modern Restaurant Management

AUGUST 14, 2020

Dickey’s Barbecue Pit is expanding its franchise opportunities to feature another nontraditional franchise model – virtual kitchens and has executed area development agreements to bring more of Dickey’s slow-smoked, Texas-style barbecue to Chicago, Houston and Orlando, as well as make its debut in Providence, Rhode Island.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. That being said, if attention is truly the new currency, then first impressions are also more important than ever.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

EATER

MAY 5, 2023

Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. That’s not just due to safety and health concerns ( ball pits are known to be bacterial cesspits ). Last year, 85 percent of fast food restaurant orders were to-go, according to data from NPD.

Fast Casual 107

Fast Casual Food Food Order Mobile Ordering 107

Modern Restaurant Management

SEPTEMBER 15, 2021

Based on findings from a survey hosted on the Angus Reid Forum on behalf of Restaurants Canada, the report shares that on the positive side, Canadians are looking forward to returning to restaurants, so long as safety measures are in place. 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 178

2021 Loyalty Program Retail Online Ordering 178

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. Food delivery is nothing new, of course. In this guide, we’ll cover: What is a ghost kitchen (aka cloud kitchen)?

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

The Restaurant Times

OCTOBER 24, 2021

Nobody could have predicted that the pandemic, which culminated in total lockdown in March 2020, would have such severe financial consequences. Thus, COVID-19 has accelerated the adoption of cloud kitchens in the food and beverage (F&B) industry. . Cloud kitchen, which was dubbed a new trend a few years ago, is now a reality.

Kitchen Safety 52

Kitchen Safety Online Ordering Mobile Ordering Food Order 52

Culinary Digital

AUGUST 10, 2021

However, they have adopted innovative technologies to lure senior living dining with contactless delivery, consumer meal kits, and faster takeaway. With an increasing demand for safety and hygiene, the foodservice industry needed to prioritize the health and safety of these communities. in the forecast period of 2021 and 2026.

Dine-in 52

Dine-in Kitchen Safety Food Safety Mobile Ordering 52

Kounta

JANUARY 9, 2020

But what’s in store for the industry in 2020? Carrying cash is getting increasingly unpopular and there are many contributing factors behind this trend — including personal safety, inability to track your transactions, or simply conditioning of the time. What will change in 2020, however, is its reach.

Hospitality 98

Hospitality Cash Management Influencer POS 98

The Restaurant Times

OCTOBER 28, 2021

Customers also want to be able to order delivery and takeaway. Kitchen Display System . By eliminating bottlenecks in the back-of-house, a reliable kitchen display system (KDS) can increase your service speed. It can be a hassle for your customers when they can’t pay through their mobile. QR Code Ordering.

Technology 52

Technology Operations Point of Sale Mobile Ordering 52

The Food Corridor

MAY 22, 2020

If you’re looking at the shorter term, for now, read our posts on how to transition your business to delivery or ecommerce and how other businesses have pivoted. Either way, social distancing, an increased focus on personal hygiene, face mask wearing, and contact tracing at all kinds of restaurants and in kitchens may be the new normal.

Food Truck 80

Food Truck Online Ordering Kitchen Safety Catering 80

Modern Restaurant Management

JULY 30, 2021

We are also leaning heavily into our People First Safety Always Plan to guide us through how we’re doing business, as we seek what’s best for all our teams, franchisees, and enterprise.” doubled the number of ghost kitchens worldwide since June 2020. ” Nathan's Gets the Ghost.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

DECEMBER 3, 2020

Currently, PJ’s Coffee has 124 locations and by the end of 2020, the franchise is expected to open an additional six cafes throughout the country. The new Subway catering platform will allow guests, particularly businesses, to make large orders for any occasion from participating Subway restaurants across the U.S. "An

Franchise 165

Franchise Franchising Catering Online Ordering 165

The Restaurant Times

JUNE 11, 2021

Instead of carrying out numerous third-party integrations company-by-company for different purposes like billing or order management, it is better to go in for a multi-purpose POS system that manages it all. . Not just the order handling, the staff should also be able to assess the numerous reports that the software provides with ease. .

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 128

2019 Compost Mobile Ordering Point of Sale 128