Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. First, at 2.1 percent at hotels.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Furthermore, about 60 percent of customers order food online at least once a week and 31 percent order online at least twice.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. Luckily, as staffing levels have gradually improved within recent months, customer satisfaction has turned a corner.

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Yet, customer habits don’t always translate to customer approval or glowing reviews. For one: food. rating. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The best performing segment based on 3-year sales growth for the fourth month in a row was quick service, followed by fine dining.

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” ” Curry Up Now Adds Incentives LTO.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 93

Delivery Restaurant Law Email Marketing Customer Service 93

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Break-even point.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. In 2021, we will see a dip in customer satisfaction.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants. Full-service restaurants.

Fast Casual 89

Fast Casual Fine Dining BOH FOH 89

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. Then came the pandemic: Industry sales plummeted, major restaurant chains faced bankruptcy and restaurateurs did everything in their power to stay afloat by shifting to curbside pickup, adopting delivery models or expanding outdoor eating.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. Luckily, as staffing levels have gradually improved within recent months, customer satisfaction has turned a corner.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Black Box Intelligence

SEPTEMBER 15, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. Even though customers are choosing the off-premise dining option more often, they aren’t necessarily satisfied. For one: food.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup. Online Ordering and Delivery Penetration. These will likely continue well into the foreseeable future.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Food and Alcoholic Delivery. Delivery Data. The full report is here.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The best performing segment based on 3-year sales growth for the fourth month in a row was quick service, followed by fine dining.

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. Texas and Florida perform similarly when benchmarked against performance a year ago, with velocity in outlets that are operational being down only -19 percent December 5 2020 v December 7 2019 across both states. percentage points compared to the same month in 2019.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

FEBRUARY 27, 2020

When asked about ways in which restaurants could incorporate more technology, consumers primarily mention frictionless, convenience- and service-enhancing items, rather than people-eliminating items. Opportunities in Food Service. Employment opportunities abound. million restaurant and foodservice jobs in 2020. Consulting study.

2020 192

2020 Influencer Point of Sale Food Safety 192

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. in 2019), including streaming and retail, amounting to over $200/month. trillion subscription market , as financial services company UBS predicts the market will be by 2025. subscriptions (up from 4.2 per month, P.F.

Loyalty Program 81

Loyalty Program Social Media Customer Service 2022 81

EATER

OCTOBER 28, 2021

Custom salad being made at a Sweetgreen in Washington, D.C. The salad chain has a billion-dollar valuation and no profitability in sight This week, fast-casual salad chain Sweetgreen announced its intent to go public and start trading on the New York Stock Exchange. Vereen/For The Washington Post via Getty Images.

Food Supply 92

Food Supply 2018 Fast Casual 2009 92

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. The virtual kitchen model allows restaurants to maximize delivery coverage without the upfront investment that a traditional brick-and-mortar location requires. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Black Box Intelligence

NOVEMBER 16, 2021

How to Increase Restaurant Sales and Traffic Using Customer Incentives. Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. Strong customer incentive strategies make your restaurant stand out to potential customers and keep them coming back. compared to 2019.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Aaron Allen & Associates

MARCH 19, 2020

It’s amazing how fast this crisis is moving and how transformative and long-lasting the consequences will be globally. March 19, 2020 Domino's Announces Need for 10,000 Employees Domino's announces the need for 10,000 full-time and part-time employees to support increased demand for delivery. Restaurant Industry Coronavirus Timeline.

2020 130

2020 Point of Sale Guest Recovery Government 130

Future Food

NOVEMBER 18, 2018

billion each year on food and drink delivery through companies such as Menulog, UberEats, Deliveroo and Foodora. billion each year on food and drink delivery’ (Credit: Travel & Lifestyle). Eateries at Tea Tree Plaza , Adelaide The greatest challenge for the QSR industry is remaining relevant to their customers.

Fast Casual 96

Fast Casual Casual 2010 Customer Service 96

The Restaurant Times

FEBRUARY 14, 2022

Many of us can attest to the fact that the frequency of our take-out and delivery orders has increased as a result of the pandemic. In a post-pandemic society, consumer behaviours will continue to shift, and restaurant delivery is predicted to expand. Year over year, restaurant delivery sales increased by 46% in 2019.

Fast Casual 52

Fast Casual Fine Dining Food Supply Food Truck 52