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According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. So why are some restaurants cooking with gas while others are stuck serving the same reheated program they rolled out five years ago? Maybe you’d toss in a birthday coupon or a surprise double-points day.
To tackle these challenges, restaurant owners are relying more on digital tools like mobileordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.
Delivering Consistent Experiences Across Each Touchpoint Whether a diner chooses to order and eat onsite, go through the drive-thru, or complete a mobileorder pick-up, delivering a consistent experience across touchpoints is vital to ensuring customer satisfaction and loyalty. Here are a few areas restaurants should focus on.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobileordering, restaurant apps support operations in ways that were never available before.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.
One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Next, divide that cost by the total sales revenue from your drinks.
Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers. If your website isn’t optimized for mobile, you could be losing out on potential customers.
For example, if youre serving a burger, youre not just tallying up the beef and bunyoure also including the pickles, onion, aioli/mayo, cheese, lettuce, and even the side of fries. One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering.
The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.
Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.
A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.
The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. Are you trying to increase your direct online ordering ? Rewarding customers for ordering direct creates long-term habits that boost your sales.
If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.
Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. In-store sales at convenience stores hit a record $335.5 Made-to-order food is now second only to gas as a driver of c-store visits. By Heather Lalley on Jun.
As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. Real-time order tracking. Admin Panel : Order management system to track and manage orders in real time. Comprehensive analytics dashboard for insights into customer preferences and sales trends.
If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.
Hacienda La Esmeralda won all three main categories, a first for the competition, and achieved record-breaking scores of 97 and 98 points for its natural and washed Geshas, respectively. With scores of 97 and 98 points, we may see a new world record for coffee prices in just a few months. The BoP auction will take place on 6 August.
The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. How SaaS POS Systems Help Reduce Initial and Maintenance Costs If you had a cash register or a traditional point of sale equipment, you probably spent a significant amount of money on repairs when it broke down.
So much data is generated at every point within a restaurant, whether fast casual or fine dining. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.
In today’s fast-paced restaurant industry, speed and flexibility at the point of sale are no longer optional—they’re expected. Mobile POS systems are transforming the way restaurants and cafés handle transactions, offering a more convenient, efficient, and customer-friendly solution. However, this is just the tip of the iceberg.
An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.
Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Manually updating menus across multiple online ordering channels is tedious, time-consuming, and prone to mistakes. The growing popularity of online ordering has only made this challenge more urgent.
Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. Here are five key features that can help: MobileOrdering : Speeds up order placement by letting customers order via their smartphones.
Introduction Running a restaurant isnt just about serving great food; its about keeping customers coming back. There are different types of loyalty programs: Points-Based Rewards: Customers earn points for every dollar spent. Points can be redeemed for discounts or free menu items. They offer more than just discounts.
In today’s fast-paced restaurant industry, speed and simplicity are everything—especially at the point of sale. This collaboration introduces a restaurant POS system with integrated payments , combining advanced point-of-sale technology with secure, unified payment processing. The result? Khatri, CEO of Lavu.
From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. The technological heart of your business, Point of Sale systems are essential. Be sure the orders are easy to read and understand.
From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. Historically, cash registers in restaurants served one purpose. POS systems are where you place food and drink orders and send them to the back of the house.
In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. From self-order kiosks to real-time kitchen display systems, digital solutions are reshaping the way these restaurants operate. Perfect for serving more guests with fewer staff.
Managing orders from multiple delivery apps can quickly overwhelm restaurant staff and disrupt service flow. With Lavu POS, restaurants can seamlessly connect platforms like Uber Eats, DoorDash, and Grubhub directly into their point-of-sale system—eliminating manual entry, reducing errors, and saving valuable time.
From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. Improved Efficiency: Faster order processing, reduced errors, and better table turnover. Automatic Updates: No manual updates or downtime – systems update seamlessly.
G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more. SpotOn Named #1 Restaurant POS System by G2 SpotOn Restaurant has earned the top spot in the Winter Grid® Report for Restaurant POS from G2, the world’s largest and most trusted software marketplace.
Streamline Service With Mobile POS and Tableside Ordering Moving in and out of the restaurant to input orders is time-consuming. Mobile POS (Point-of-Sale) systems or handheld tablets let servers take orders and process payments right at the patio table, reducing errors and improving speed.
Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.
When guests spend too much time deciding what to order, or when the kitchen gets bogged down with complicated dishes, it slows down the entire dining process. Research shows that 75% of top quick-service restaurant chains that simplified their menus earned a higher sales bump compared to their peers.
Some restaurant chain owners see the transition as a step toward going cashless in the future because restaurant point-of-sale systems make it so easy. With cashless options such as credit cards, mobile payment apps, and contactless payments, customers can make quick and hassle-free payments, reducing wait times at the point of sale.
The craft beer industry is evolving fast, and breweries are under pressure to serve more customers, manage inventory in real time, and keep operations lean. Quickly becoming an urban icon, with their increase in popularity, many breweries now need an integrated all-in-one point of sale (POS) system.
Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency.
Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. What started as a simple way to swap paper menus with contactless ordering during COVID quickly evolved into an operational solution to battle staff shortages and improve efficiency.
This shift ensures that operations run smoothly, and sales revenue is optimized. While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.
This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation. million people and serving nearly 100 million guests daily, our industry faces mounting challenges. Employing 15.5
What Restaurant Brands Need To Know The Cost of Ignoring Market Trends Missing a market trend doesnt just mean falling behind. It means losing real revenue. From external factors impacting guest traffic to rising operational inefficiencies, the cost of ignoring whats shaping consumer sentiment adds up fast. Heres what we found.
While the end-product of a quick-serve restaurant is to provide fast food to hungry customers, there are common mistakes in the industry. Here is a look at some of the potential rotten eggs easy to spot in quick-serve restaurants. Here is a look at some of the potential rotten eggs easy to spot in quick-serve restaurants.
"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.
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