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From Garnish to Secret Sauce: How Loyalty Has Become the Real Revenue Driver

Modern Restaurant Management

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. So why are some restaurants cooking with gas while others are stuck serving the same reheated program they rolled out five years ago? Maybe you’d toss in a birthday coupon or a surprise double-points day.

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Empowering Restaurant Staff: How Technology Solutions Reduce Burnout and Boost Efficiency

Modern Restaurant Management

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.

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Modernization Is on the Menu: How Restaurants Thrive in Today’s Competitive Landscape

Modern Restaurant Management

Delivering Consistent Experiences Across Each Touchpoint Whether a diner chooses to order and eat onsite, go through the drive-thru, or complete a mobile order pick-up, delivering a consistent experience across touchpoints is vital to ensuring customer satisfaction and loyalty. Here are a few areas restaurants should focus on.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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The Restaurant Operator’s Guide to Restaurant Apps in 2025

ChowNow

The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

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How to Calculate and Improve Your Bar’s Profit Margin

7 Shifts

One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue. Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Next, divide that cost by the total sales revenue from your drinks.