Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

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Insurance Document Employee Relations 2023 282

The Restaurant Group

JANUARY 26, 2025

This is where restaurant loyalty programs shine. Loyalty programs offer dining rewards, creating a bond between customers and your business. These programs encourage repeat visits, boosting both customer satisfaction and restaurant profitability. Restaurant loyalty programs reward customers for their repeat visits.

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Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

ChowNow

JANUARY 23, 2025

Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

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2025 Loyalty Program Operations Email Marketing 195

ChowNow

JUNE 12, 2025

Train your restaurant staff to mention LTOs to in-house guests, promote them across your social media channels, and feature them in your online ordering system so guests see the promo with enough time to plan and react. Loyalty programs not only give you a bigger bottom line; they also make people feel like they’re a part of something.

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Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

DECEMBER 30, 2024

Platforms that consolidate key functions—such as sales, employee management, rewards programs and operations—into one streamlined system are crucial for enhancing operational efficiency across the QSR sector.

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Loyalty Program Franchising Franchise 2025 251

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Empowering Employees with the Right Tools and Training. Restaurant people are “people-people.”

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

FEBRUARY 17, 2025

This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

MAY 30, 2025

Now, lets dive into the 17 best restaurant promotion ideas to increase your customer loyalty and reduce the slow times at your restaurant. Launch a Loyalty or Rewards Program A strong loyalty program is one of the most effective restaurant promotion ideas for driving repeat visits and building real customer loyalty.

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Ordering Loyalty Program Social Media Email Marketing 195

7 Shifts

FEBRUARY 22, 2021

If you aim to increase customer retention, one of the most important investments is loyalty programs. According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyalty program. Why get a loyalty program? Why get a loyalty program?

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

APRIL 9, 2025

Maintaining brand consistency : It is essential to ensure that franchisees adhere to operational systems and complete training programs to avoid inconsistencies across the brand. Operations : Upon signing, owners and managers receive an initial three-day classroom training and a three-week in-restaurant training program.

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Franchising Franchise Loyalty Program Training 221

Modern Restaurant Management

FEBRUARY 15, 2022

Because of the native integration with their loyalty program, Tocaya’s digital tableside capabilities ensure customer data is captured while customer patronage is rewarded with progress toward their loyalty account. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. Similarly, a prominent fried chicken QSR recognized the limitations of its existing scholarship program, which primarily benefited traditional students.

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Education Loyalty Program Leadership Fast Casual 221

Modern Restaurant Management

FEBRUARY 24, 2025

We remain more committed than ever to supporting these vital businesses—the backbone of local economies and communities—by providing training and resources to build business resilience, as well as championing and spotlighting our industry across all our platforms.”

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Modern Restaurant Management

MAY 9, 2025

They close the check at the table, apply loyalty rewards, and split payments however the guest wants, all without leaving the patio. How quickly can an operator ramp up a hand-held program and what kind of investment in dollars and training time does it involve?

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Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

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Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

OCTOBER 2, 2024

Value deals have trained customers to spend less, so reversing this effect won’t be an immediate fix. How can a brand develop a valuable value program that builds relationships and encourages people to come back even when prices change? Operators must consider how they can strategically ease customers back into full price menus.

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Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

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2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

MARCH 19, 2025

With competition increasing and third-party apps controlling customer relationships, building loyalty requires a smarter approach. Without that direct connection, customer loyalty becomes fragile. of diners said theyve chosen one restaurant over another specifically because of a loyalty program.

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Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

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Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

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Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff. percent compared to other industries’ rate of 4.9

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Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

SEPTEMBER 3, 2024

Customer Relationship Management (CRM) and Loyalty Programs Robust CRM and loyalty systems help personalize guest experiences and build lasting relationships, which is especially critical for SMBs. Loyalty programs incentivize customers to return, increasing visit frequency and average spend.

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Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

OCTOBER 28, 2022

2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership.

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Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

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Food Loyalty Program Consumer Goods Customer Experience 508

ChowNow

MARCH 27, 2025

For example, train kitchen staff to prepare orders in the order they were received. Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Staff training: Ensure employees double-check orders before sealing bags.

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Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

JUNE 12, 2024

Identifying Bottlenecks and Improved Service Efficiency : Identify how efficiently staff members move between tasks and potential customer service pitfalls, providing opportunities to refine employee training or rectify operational challenges. How should restaurant operators be reexamining their loyalty efforts?

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

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ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. You can gather emails, send personalized promotions, and build loyalty programs to encourage repeat business. A direct system also means you own the customer relationship.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. A well-designed rewards program does just that, turning one-time customers into loyal regulars. A well-designed rewards program does just that, turning one-time customers into loyal regulars.

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2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

OCTOBER 7, 2024

Because each person is different and may not have been trained well in food preparation, the level of waste can be extremely high. Free loyalty programs have been very successful in the fast-food arena – think Starbucks and McDonald’s – where customers earn points or stars or whatever toward free menu items.

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2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. AI is a program developed by humans to respond to a set of instructions under specific environments. AI-based robots cook your food and deliver meals on time without missing a beat.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements. Encouraging and training employees to be adaptable and capable of handling multiple roles within the restaurant enhances flexibility in staffing and operations.

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Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

JUNE 13, 2025

We’re actively working on improving the training, resources, and toolkit available to Change Makers to set them up for success. We also see the Change Maker program as a way to identify future leaders for Snooze. Have you ever wondered how a restaurant chain can truly integrate sustainability into its daily operations?

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Sustainability Loyalty Program Leadership Food Supply 221

The Rail

NOVEMBER 22, 2024

Invest in Staff Training The cornerstone of excellent customer service is a well-trained team. It’s easy to fall into the trap of viewing staff training as a tick-box exercise, or something that’s only important to new starters.

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Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

SEPTEMBER 20, 2023

AI Will Shorten and Reinforce Customer Service Training Every interaction with a customer is a chance to create loyalty. With AI, restaurants can offer dynamic, tailored training programs that get junior employees up to speed quickly and reinforce trained behavior.

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Customer Service Loyalty Program Customer Experience Social Media 493

Modern Restaurant Management

MARCH 20, 2020

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web.

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Online Ordering Email Marketing Website Management Franchising 540

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

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Operations Management Management Front of House 195