This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Whether scaling a single concept across new locations or managing multiple brands under one roof, the ability to deliver training that scales without becoming generic is mission critical. Here is how we think about building programs that scale with intention and stick with your teams.
A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. Call forward actions are programmed according to what the caller may be asking for.
Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Increase Your Restaurants Average Order Volume (AOV) 1.
The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. While these menu items are not permanent, they play a direct role in boosting brand loyalty, driving guests back into your stores.
Build a Customer LoyaltyProgram Were starting here because a loyaltyprogram is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.
This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.
Train your restaurant staff to mention LTOs to in-house guests, promote them across your social media channels, and feature them in your online ordering system so guests see the promo with enough time to plan and react. Loyaltyprograms not only give you a bigger bottom line; they also make people feel like they’re a part of something.
Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. A well-designed rewards program does just that, turning one-time customers into loyal regulars. A well-designed rewards program does just that, turning one-time customers into loyal regulars.
If youve got a big outdoor patio, maybe a summer evening special event is the best move. Now, lets dive into the 17 best restaurant promotion ideas to increase your customer loyalty and reduce the slow times at your restaurant. Just make sure your staff is hyped and trained upwhen done right, these promos move fast.
A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action. can go a long way.
Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.
For example, train kitchen staff to prepare orders in the order they were received. Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Staff training: Ensure employees double-check orders before sealing bags.
That's why we instituted lower-priced lunch specials and made other adjustments. What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. They seek brands they believe in.
Programs like AutoCAD, SmartDraw, and RoomSketcher offer 3D modeling features. Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. It allows restaurant owners to train their staff on the new setup without requiring them to be there in person.
Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Training locks in that potential. The National Restaurant Association found well-trained staff stay 30% longer. Training builds a stronger team. If shrimp sits unused, swap it for wings or a seasonal special.
In many cases, controlling labor costs is less about cutting people and more about scheduling smarter and cross-training your existing employees. This includes your social media ads, loyaltyprograms , printed flyers, local event sponsorships, discounts, and PR. Are you overstaffed on slow days? Understaffed when youre slammed?
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
You can also train staff to mention sign-ups casually during checkout. You dont need a hard sell here, just a friendly heads-up about your offers or loyaltyprogram. Start growing it intentionally, and youll turn everyday interactions into long-term loyalty.
Create a direct-only rewards program: Reward repeat customers for skipping third-party apps with a digital punch card or exclusive discounts. Many online ordering platforms allow you to set up loyalty rewards automatically, making it easy to track and redeem. Next time, try our online ordering! Youll earn rewards and save time.
Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. POS data can transform restaurant marketing by personalizing customer experiences and boosting loyalty. Create targeted promotions and loyaltyprograms. Re-engage inactive customers with special campaigns.
Your offerings can range from seasonal starters and holiday drinks to multiple courses and specials. Some people stay home for the holidays, while others look for special experiences. Additionally, sending holiday greetings with personalized messages can further enhance customer loyalty and engagement.
A restaurant referral program is essential for client acquisition, as 61% of diners trust recommendations from friends, family, and coworkers. Boosts word-of-mouth promotion: Referral programs formalize and reward word-of-mouth marketing, making your most loyal customers even more likely to recommend your restaurant.
That’s why having a solid restaurant management trainingprogram is so important for owners and operators looking to build a successful team. A well-structured management trainingprogram equips new leaders with essential skills while promoting ongoing development.
Integrations : Connect with loyaltyprograms, delivery platforms, and inventory systems for seamless personalization. Example : OMaddys in Florida uses its POS data to refine menus based on feedback, boosting customer loyalty and satisfaction. Learn more in our latest post: How POS Systems Enable Menu Personalization.
It sets the stage for customer excitement, loyalty, and lasting buzz. Leveraging Existing Menu Items Before Transitioning Ease the shift by creating synergy between your current offerings and the new items: Feature Farewell Specials – Give your guests a chance to enjoy outgoing dishes one last time.
These emails include promotions, menu updates, special events, feedback requests, and loyaltyprogram details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. It Builds Customer Loyalty Regular, personalized email interactions maintain customer engagement.
Smart Cost-Cutting Strategies for Restaurants Effective inventory management requires a well-trained, organized team using consistent routines, streamlined processes, accurate par levels, menu cross-utilization, and reliable inventory software to minimize waste and maintain efficiency.
Cost Savings: Dual pricing eliminates credit card processing fees; low-stock alerts minimize waste; online ordering allows restaurant operators to get rid of pesky third party commissions Customer Engagement: Loyaltyprograms and CRM tools enhance customer retention. All plans come with a risk-free guarantee.
Lavu : Best for ingredient-level inventory tracking and loyalty features. Quick Comparison of the Best POS System for Bars POS System Best For Starting Price Key Features Lavu High volume bars, Loyalty tools, inventory, Reliable offline mode $9.99/month month Core POS features, loyalty tools Advanced $19.99/month
A well-trained team and a smart menu design make a huge impact on success. A simple beverage pairing suggestion or a special addition can significantly increase sales over time. A well-trained server builds rapport by offering timely suggestions based on what the guest enjoys. People love to try before they commit.
Celebrate your customers with loyaltyprograms and grow your retention rate. According to Metrobi , Loyaltyprogram members visit restaurants 20% more frequently than non-members. In this article, we look at why rewards matter and how to go about setting a program up. How can you stand out?
Training and Engaging Staff Your staffs commitment to waste reduction is pivotal. Employee Education on Waste Reduction Raise Awareness : Train staff on food wastes environmental and financial impacts. Create Daily Specials : Turn surplus into unique offerings like tacos or quiches.
Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Training and development opportunities to help employees improve their skills and become more efficient in their roles. Another solution is to start a composting program for food scraps and other organic waste.
Customer Reports : Understand guest behavior, loyalty, and spending habits to enhance customer engagement and retention. For example, if you notice a surge in voided transactions during busy hours, it might suggest that staff are overwhelmed or need more training. sbb-itb-b95d74b 4.
We specialize in leveraging exclusive channels and marketing know-how to help pizza restaurants excel. You still remember where you had it, what made it special, and why you can’t wait to return. A recognizable brand builds familiarity, and with familiarity comes loyalty. Sharing a carry-out special?
Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement LoyaltyPrograms Reward repeat customers with discounts or freebies. Offer Promotions and Discounts Implement LoyaltyPrograms Reward repeat customers with discounts or freebies.
Train Your Team for Smooth Operations Whether you are staffing a full restaurant with front and back-of-house team members or running your deli with a single assistant, you need to spend time training them. Learn More: How to Train Strong Entry Level Food Service Employees 5.
Increases Sales: Mobile POS devices speed up table turnover by 20%, while loyaltyprograms increase ticket sizes by 46%. With KDS integration, special requests – like dietary modifications – are clearly communicated, ensuring orders are prepared exactly as requested.
Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Train staff with e-learning modules on upselling premium liquors and specialty drinks. Here are some untapped areas of profitability that full-service restaurants can leverage.
Its easy to use, making staff training simpler, and supports multiple terminals for $29 per month per additional device. Its automatic discount feature is especially handy for happy hours or daily specials. Plus, the built-in loyaltyprogram is included at no extra cost, making it easy for restaurants to reward loyal customers.
Whether you’re opening a new restaurant or upgrading your old system, this step-by-step guide will show you how to set up a POS system for a restaurant the right wayfrom picking the best features to training your team and getting started. Integration with online ordering, loyaltyprograms, and inventory tracking.
Health insurance, retirement plans (401(k)), paid time off (PTO) (vacation, sick leave, holiday pay), workers compensation, and meal discounts Training and onboarding. Paid training hours for new employees, ServSafe certification, trainingprograms, free meals, etc Bonuses. Music & entertainment.
A POS system that requires extensive training may not be worth the time. How Customization Enhances POS System Performance and User Experience Your POS should work for your specific location out-of-the-box, especially if your operation has any special requirements. Be sure the orders are easy to read and understand.
Special events have become a big reason for going out, making unique dining experiences more important than ever. Special events have become a big reason for going out, making unique dining experiences more important than ever. Data-driven insights now help restaurants optimize staffing, predict demand, and enhance loyaltyprograms.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content