7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. Growing a loyal customer base is a key to growing your business and keeping it profitable year-over-year. Customer retention is one of the most cost-efficient ways to grow your business. 12% would publicly defend your business on social media.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S.

Customer Experience 185

Customer Experience Loyalty Program Mobile Ordering Point of Sale 185

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering.

Technology 223

Technology Loyalty Program Fast Casual Email Marketing 223

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

Loyalty Program 182

Loyalty Program Customer Experience Customer Service Technology 182

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

MAY 3, 2022

As noted in a recent Modern Restaurant Management (MRM) Research Roundup , QSR shares of single-party ordering are on the decline, meaning there is an increase in multiple people ordering together. With larger orders, “percent-off” offers can have a greater benefit for the customer. Loyalty Rewards.

Delivery 198

Delivery Loyalty Program Food Customer Service 198

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 211

2024 Loyalty Program Cash Management Customer Experience 211

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. It's reported that with as little as a five percent increase in customer retention, a business can improve its overall profits by up to 25 percent. First, consider adopting a touchless loyalty system.

Loyalty Program 197

Loyalty Program Customer Experience Point of Sale Employee Relations 197

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 186

2024 Loyalty Program Food Order 2030 186

Lavu

NOVEMBER 13, 2019

Restaurant loyalty programs have gotten a bad rep in recent years. Many people have advised restaurants not to use these programs at all, as most programs fail. Instead of skipping over the entire rewards concept, create a refined program your customers will love – we will show you how.

Loyalty Program 60

Loyalty Program Point of Sale Customer Service Email Marketing 60

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. For Small Eateries, It’s About Focusing on Fundamentals. Claim your free Google Business Profile page and create that Yelp profile.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

7 Shifts

AUGUST 12, 2020

But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. What are they ordering? Are your customers different in the day than at night? Where are they going?

Marketing 420

Marketing 2020 SEO Loyalty Program 420

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. Benefits of Having an Engaging Newsletter for Your Restaurant Business. It helps in business promotion. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

OCTOBER 4, 2021

Setting aside the fact that giant character costumes may occasionally make small children cry from fear, on the whole it’s a fun way to appeal to the family demographic and make the brand personality even more clear. This is true for any type of business, but especially for restaurants. Begin a Loyalty Program.

Marketing 186

Marketing Loyalty Program Social Media Online Ordering 186

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 197

Front of House Mobile Ordering Loyalty Program Back of House 197

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Support Women.

Loyalty Program 173

Loyalty Program Social Media Mobile Ordering Online Ordering 173

7 Shifts

FEBRUARY 15, 2024

By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. This is a must, whether you’re running a standalone bar, pub, lounge, or any other business with a bar. And it’s not just a matter of focus.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. This is a must, whether you’re running a standalone bar, pub, lounge, or any other business with a bar. And it’s not just a matter of focus.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

2024 196

2024 Online Ordering Website Management 2023 196

Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Don’t just give them a thanks or a high five.

Management 156

Management Management Back of House Customer Service 156

Indoor Media

FEBRUARY 15, 2021

If you are a small business restaurant owner, then you already know that balancing the day to day operations at your restaurant with any other task is a big ask. When business owners are already struggling with these kinds of expenses, they’re not going to want to shell out a lot on marketing.

Loyalty Program 148

Loyalty Program Email Marketing Advertising Back of House 148

Modern Restaurant Management

DECEMBER 30, 2021

Despite labor shortages, QR codes and digital ordering and payment relieve some of the burden by ensuring teams don’t have to be everywhere at once. New safety protocols may hurt restaurants’ bottom line again, while also impacting retention rates due to business closures and lack of steady income. Order Throttling.

Loyalty Program 230

Loyalty Program 2022 Kitchen Safety Customer Experience 230

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Small gestures like these will make your service go from good to great. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Lavu

MAY 27, 2020

Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. He knew that online ordering would be increasingly important to a restaurant’s success as this trend continued.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

24/7 Waiter

SEPTEMBER 7, 2023

With many foodies ordering meals online or taking them to-go instead of dining in, it is more important now than ever to cash in on this type of customer. A software program that makes online food ordering easy adds to your restaurant marketing strategy and helps boost your sales.

Dine-in 36

Dine-in Ordering Online Ordering Loyalty Program 36

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is the cornerstone of your restaurant's success and business plan. Their business grows by word of mouth—one of the best marketing tools in the book. A great marketing plan starts with a deep knowledge of what makes your business your business and not anyone else's. Your mission statement should be.

Seating 222

Seating Email Marketing Marketing SEO 222

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Look at shift occupancy reports to find the less busy times.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

7 Shifts

JANUARY 31, 2023

You can also choose different types of small bites like mini sandwiches or even bite-sized pizzas. chocolate hearts), consider putting them on display in store windows or on shelves during this time of year so people will see them while they pass by your business location. Order Now FOR ONLY $21.99 +tax!

Specials 195

Specials Online Ordering Email Marketing Loyalty Program 195

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 190

2020 Loyalty Program Mobile Ordering Fast Casual 190

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. If you’re not readily discoverable online your competitor will get your business (e.g., “best Indian restaurant near me”). Focus on the Major Consumer Platforms. Accurate contact information (i.e.,

Loyalty Program 200

Loyalty Program Email Marketing Online Ordering Employee Relations 200

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Visit them to learn more about what drives their business. Do they serve just coffee or small foods as well? Competition and neighboring businesses. Table of Contents.

License 461

License Hiring Equipment Point of Sale 461

MadMobile

APRIL 26, 2023

Connected commerce is a rapidly growing trend in the retail and restaurant industries, and it is changing the way businesses interact with their customers. It includes online shopping and in-store pickups, and enables food ordering for takeaway and delivery. What are the Benefits of Connected Commerce?

Mobile Ordering 98

Mobile Ordering Loyalty Program Retail Point of Sale 98

ChowNow

OCTOBER 4, 2021

Online ordering is essential to running a restaurant, but how and where your restaurant gets online makes a big difference. Catching customers’ attention on the websites they browse most frequently can have a significant impact on order volume. What is the Order Better Network? Neighborhood Nosh. SinglePlatform.

Ordering 78

Ordering Online Ordering Website Management Loyalty Program 78