ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Make your contact information visible. Implement an Online Reservation System.

Design 520

Design Online Ordering Mobile Ordering Reservations 520

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. Real-Time Data & Analytics : Track sales trends, top-selling menu items, and peak business hours to make informed decisions. Without the right system, restaurants risk long wait times, missed reservations, and frustrated customers.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Lavu

MAY 30, 2025

The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest. Maximizing table turnover is crucial for restaurants to optimize their seating capacity and increase their profitability. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. Be sure to wipe down the tablets frequently.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

ChowNow

MARCH 7, 2025

For example, if someone searches for best tacos in Austin, Google will prioritize restaurants with strong local SEOthose with an optimized Google Business Profile, plenty of positive reviews, and accurate business information. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Use data to allow you to make informed decisions for your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JUNE 27, 2025

The Splintered Path to Purchase The path to purchase has splintered, and Gen Z is in the driver’s seat. More than half of diners admit to setting fake reservation times, padding them by 15 to 20 minutes, just to keep their group punctual. respondents distributed evenly across gender, age, and geographic area.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

7 Shifts

OCTOBER 1, 2024

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. From improving reservations and service to prioritizing cleanliness and accessibility, you can create a truly exceptional dining experience for all your guests.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Staying on top of industry trends can help you make informed marketing decisions. We now live in a digital-first world. Be aware of market trends.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

ChowNow

JUNE 27, 2025

What diners first see: After clicking on your GBP in the sidebar, customers will see your restaurant listing, including photos, hours, reviews, contact information, your location, menu, and links to your restaurant website and online ordering system. price range, and star rating with number of reviews.

Website Management 195

Website Management SEO Book Customer Experience 195

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Online Ordering Will Continue to Thrive.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MARCH 19, 2020

Click here for more information. I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. For more information, visit seatedapp.io What restaurants need right now is sound advice.”

Seating 431

Seating Loyalty Program Small Business Restaurant Law 431

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JUNE 16, 2022

When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience. Booking an in-person reservation was a much more immersive experience. A Fearful Transition.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Tablets allow your menu to have photos, ingredient details, and allergen info so guests can make informed decisions and feel confident when ordering.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. The same goes for food preparation– if there's a delay in the kitchen, keep your guests informed! Avoid overbooking reservations. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

MAY 21, 2020

Also, depending on your local regulations, expand restaurant seating to ensure as much space as possible. Keep customers from congregating in waiting areas by adopting a reservations-only business model. A solid marketing plan can renew consumer confidence in your brand and inform customers about the services you are providing.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

SEPTEMBER 2, 2020

Set seating times. Handling this well means you inform guests ahead of time that in order to accommodate as many diners as reasonably possible (and given the situation), please limit your time to 90 minutes. This information should be communicated when the guest makes their reservation. Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

ChowNow

JULY 11, 2025

You can’t control your online reputation if you’re not in the driver’s seat. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant.

Customer Service 195

Customer Service Social Media Customer Experience Online Ordering 195

Modern Restaurant Management

AUGUST 19, 2020

Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. With Seated Events, Seated at Home, and Seated, restaurants can drive demand to their three primary sources of revenue in a single, easy to use rewards platform.” and the surrounding region. . and the surrounding region. .”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

FEBRUARY 2, 2024

With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Real-time data access and management are also pivotal in operational efficiency.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Tapping into the power of your reservation data Start by digging into the basics. This information gives you a solid foundation to build on. That’s interesting, but it becomes truly useful when you combine it with other information.

Reservations 60

Reservations Dietary Restrictions Email Marketing Point of Sale 60

Culinary Cues

SEPTEMBER 29, 2022

Now, this is just the beginning of the list, we haven’t even reached any part of. the product experience, but you begin to see what it takes.

Website Management 448

Website Management Reservations Seating Take-out 448

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

MARCH 10, 2020

Customers experiencing closure due to the coronavirus can submit their information here to request assistance. ” Bo Peabody – Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated, Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , told MRM magazine. "Companies

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is a central place that outlines and informs your marketing strategy. Knowing they have a lunch special on Wednesdays is invaluable knowledge and can inform your decision-making. Dozens of companies provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

NOVEMBER 5, 2019

It helps to cut the customer’s path to your contact information, offers, reservations, and more. It’s a great way of increasing foot traffic to your restaurant as it’s directly integrated with Google Maps and provides directions and parking information right away. Yelp, TripAdvisor).

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7. Apple | Android 13.

Management 367

Management Management Operations Mobile Ordering 367

ChowNow

JUNE 29, 2020

With many governments creating new restrictions on seating capacity due to health concerns, your restaurant unfortunately won’t be able to serve the same amount of dine-in guests you once did. Maintain that momentum, and include information like: How and when your restaurant is reopening. Are you using a reservations system?

Online Ordering 344

Online Ordering Merchandise Food Safety Website Management 344

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7. Apple | Android 13.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Simple customer retention strategies for restaurants Collect customer information (and use it!) ?? One of the most important steps in building your customer retention strategy is the collection of customer information.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370