Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

Social Media 531

Social Media Training Recruiting 2019 531

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Typsy

MAY 18, 2021

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

Training 156

Training Hospitality Recruiting Demo 156

Modern Restaurant Management

MARCH 28, 2022

It’s no secret that hospitality employees left the industry at high rates in the last two years. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees. The Challenge: High competition for labor is making it difficult to find and retain employees.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 355

Recruiting Hiring Customer Experience Consumer Goods 355

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Certification Recruiting 78

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. This means internalizing the essence of hospitality. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Some eateries are barely scraping by without a team. It's astounding!

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. A recent study shows that almost half (45 percent) of hospitality businesses believe consumers want an enhanced experience when eating and drinking out post-pandemic. Allow Staff to Focus on the Experience.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 493

Management Management Food Safety Communication 493

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Management 504

Management Management Hiring Customer Experience 504

The Rail

MAY 30, 2025

Starting with a too broad or complicated menu results in supply chain problems , training difficulties, and waste from common mistakes. Assembling and Retaining a Skilled Team in a Competitive Labor Market The talent shortage in hospitality remains one of the most difficult challenges for new restaurants.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Conflict resolution training is also a must. Some larger groups have even added a therapist to the staff.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Scott Lawton, Co-founder and CEO, bartaco.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 5, 2020

High turnover rates translate to high employment and training costs, as well as a decrease in productivity. The Center for Hospitality Research at Cornell University estimates that turnover costs approximately $5,864 per person. Why does our current pay system not work? What needs to change?

Recruiting 341

Recruiting Hiring Point of Sale Food Supply 341

Modern Restaurant Management

OCTOBER 30, 2019

Ben Brock, restaurant operator and partner with 4Top Hospitality states, “It all starts with general managers. While it’s your responsibility to ensure that GMs are equipped to lead effectively, it’s also important to offer training opportunities and take the necessary time to set every employee up for success.

Management 333

Management Management Hiring Training 333

Modern Restaurant Management

DECEMBER 9, 2019

Total turnover for the hospitality industry was 76.7 On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Evaluate their performance, always give tips on improvement and offer more cross-training opportunities to keep them engaged and constantly growing.

Recruiting 292

Recruiting Training 2018 Hiring 292

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Money Turnover costs the hospitality industry an average of $5,864 per employee. Orientation and training ($820.96): Onboarding are training are costly and time consuming. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. But they are important.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

Modern Restaurant Management

FEBRUARY 21, 2023

That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. I have found that people who aren’t willing to deal directly with a conflict don’t last long in the hospitality business.

Social Media 294

Social Media Customer Service Customer Experience Recruiting 294

The Restaurant Group

MAY 3, 2025

Definition and Importance Picture this: you spend weeks training a new server, and just when theyre finally getting the hang of things, bam! Keeping your hospitality workforce steady is like holding water in your hands tricky but totally doable with the right know-how! Thats what we call restaurant employee turnover rate , buddy.

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

Modern Restaurant Management

SEPTEMBER 27, 2024

Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. To avoid hiring shortcomings, Expert Market recommends business owners focus on implementing effective recruitment strategies. Recruitment costs in food services rose by 13.10 The year-over-year increase of 21.64

Food Truck 251

Food Truck Fast Casual Food 2024 251

EATER

MARCH 3, 2022

Founded in 1980, Herbalife employed the classic MLM model by signing up “independent distributors” who have two responsibilities: to sell the company’s protein powders and nutritional supplements, and to recruit others to become Herbalife distributors. I really loved the owner, she was really charismatic, and the shakes tasted really good.”

Recruiting 317

Recruiting Small Business Social Media Consumer Goods 317

ChowNow

SEPTEMBER 6, 2024

This reduces the high costs associated with turnover, such as hiring and training new staff. Best Practices for Recruiting and Hiring Management and Support Staff 1. Sourcing Candidates Utilize multiple recruitment channels. Facilitates Growth and Scalability A structured team can better adapt to changes and growth.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

OCTOBER 19, 2023

The pressures extend beyond balancing higher costs in an inflationary environment or the never-ending challenge of finding, training and keeping good staff. This covers requirements such as robust recruitment parameters, franchisee training and continuing support, performance monitoring and a formal franchise dispute management process.

Insurance 251

Insurance Franchising Franchise Document 251

Typsy

JUNE 26, 2020

In hospitality, people make the place. Knowing the best way to approach recruitment and onboarding is an essential skill, but many of us don't think too much about it. Typsy's Recruitment and onboarding course is all about taking the guesswork out of hiring.

Recruiting 103

Recruiting Hiring Hospitality Take-out 103

Embrace the Suck

APRIL 18, 2022

I should recruit more talent. I must recruit more talent. The best understand that constantly recruiting and attracting top talent isn’t something they do when they need to fill an empty spot on the team. So much so that many of the younger generations does not see the hospitality industry as a good career choice.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Food Service, Kitchen, & Hospitality Tech. You can approach thinking about this skill in two different ways: General Experience : This pertains to less formal business training. 6 seconds is all you have, on average , to impress the recruiter.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges.

Recruiting 80

Recruiting Hospitality Hiring Website Management 80

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average.

Café 204

Café Hospitality Training Customer Service 204

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283