Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

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Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

JUNE 6, 2025

Rather than just another hiring season, or a lull, labor-intensive industries such as restaurants face a permanent labor shortage. However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers.

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Recruiting Front of House Back of House Training 221

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

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Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

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Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 553

7 Shifts

JULY 14, 2021

How do the world's best restaurateurs hire their teams? Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack, one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , a growth fund that invests in hospitality companies. Kind Optimism.

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Hiring Hospitality Fine Dining Training 435

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

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Front of House Loyalty Program Back of House Training 576

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

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Training Café Kitchen Safety Back of House 312

Modern Restaurant Management

FEBRUARY 24, 2022

The hospitality industry took a massive hit in the height of the pandemic; while certainly not the only segment of our economy that got a smackdown, it seems the punches are never-ending. Companies within the hospitality zone cannot fix the core issue, which is a gross lack of workers wanting jobs in our industry.

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Hiring Guest Recovery Insurance Hotels 493

Social Hospitality: Restaurants

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Here are 9 hospitality sales tips that combine classic techniques with modern practices. Local seasonal events have always been among the top sales tactics for the hospitality industry.

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Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

NOVEMBER 8, 2022

Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. Inadequate training. New Employees Have More On-the-Job Injuries.

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Management Management Food Safety Hiring 504

Modern Restaurant Management

MAY 13, 2025

” Hospitality has never been known for balance. The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward.

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Leadership Hospitality Coaching 2024 251

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

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Hiring Training Customer Experience 2010 283

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

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Leadership Small Business Hospitality Customer Experience 508

Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? So, what’s the solution?

Hotels 473

Hotels Employee Relations Coaching Training 473

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

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Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

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Management Management Hiring Customer Experience 504

Modern Restaurant Management

JULY 23, 2024

According to new research , over half of managers noticed changes in the ages of the hourly workers they’re hiring in the past year, whether they’re hiring more minors, more employees 65+, or both. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

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Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. On the whole, hiring and retention are restaurant operators' top priorities.

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2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

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Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

JANUARY 27, 2022

The National Retail Federation called ghost kitchens a $43 billion industry , and Hospitality Technology predicts that number will rise to $71.4 Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. billion by 2027. Deliver foods safely.

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Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

FEBRUARY 23, 2021

I’ve thought a lot about the lessons he taught me during the challenges of the past year, as well as countless other times when world events have shaken the hospitality industry to its core. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture.

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Leadership Airlines 2002 2001 450

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

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Social Media Training Recruiting 2019 531

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. Competition : The pandemic significantly affected the restaurant and hospitality industries. AI-based robots cook your food and deliver meals on time without missing a beat.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JULY 21, 2023

Modern Restaurant Management (MRM) magazine learned more from Decaria about his role, approach to hiring and culture. What characteristics do you look for when hiring? I believe in a daily training and mentorship to our managers and everything can be achieved by our team if they are committed to it.

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Hotels Restaurant Law Hospitality Hiring 418

Modern Restaurant Management

JUNE 9, 2023

Since these regulations can get fairly convoluted, consider hiring an expert to walk you through the necessary steps. Invest sufficient time and money in creating a dining area that customers will find charming and hospitable. Ignoring Staffing Problems Restaurants often suffer from a high staff turnover rate.

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License Document Hiring Fine Dining 408

Modern Restaurant Management

NOVEMBER 3, 2021

Long-time food and hospitality employees left the industry, choosing to look for positions that had more consistent hours or less potential for COVID exposure. Make Training Accessible and Encouraged. With the influx of new employees entering the industry, training is more important than ever.

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Inventory Training Take-out Food Safety 434

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. Today is a big day for us, but an even bigger day for our restaurant partners. What does this mean for you?

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Hospitality Hiring Communication Training 448

Modern Restaurant Management

JULY 5, 2022

COVID shut down the hospitality industry from March of 2020 to mid-2021. I have been working with all of my clients as we try to hire managers, but we have now woken up to the reality that we will not be bringing on any managers anytime soon. It has been an incredible couple of years.

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Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

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Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. 1 reason that employees leave their jobs tends to be lack of training or lack of respect. I don’t have one customer in any state who has all the employees that they need.

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Communication Training Management Management 568

Modern Restaurant Management

AUGUST 10, 2022

BLS data also showed that 16 to 24 year-old workers were highly concentrated in leisure and hospitality occupations. As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. Inconsistent Training. Implement a Buddy System.

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Employee Relations Restaurant Law Food Safety Equipment 438

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Money Turnover costs the hospitality industry an average of $5,864 per employee. You may think that hiring quickly can prevent a lapse in service.

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Hiring Front of House Customer Service Customer Experience 360

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

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Hospitality Training Certification Recruiting 78