Remove Guest Recovery Remove Leadership Remove Training
article thumbnail

Operational Empathy Should Be Part of Restaurant Leadership

Modern Restaurant Management

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. This situational based training removed the ambiguity and empowered us all to do things because it was the right thing to do. Or perhaps an incorrect food order. That is the power of empowerment.

article thumbnail

How Restaurants Can Emerge Stronger

Modern Restaurant Management

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Dining and ‘Restaurant Recovery’ Show

Modern Restaurant Management

Visa is expanding its partnership with IFundWomen providing grants and digital training to U.S.-based Key projects in the next six months will address topics including post-crisis recovery and resilience, urban mobility, closing equality opportunity gaps and insights into the gig economy. 'Travel In the U.S.,

article thumbnail

How Can Restaurants Emerge Stronger?

Modern Restaurant Management

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.

article thumbnail

MRM People & Places: Cassoulet War, Zagat Stories and AQUAlounge

Modern Restaurant Management

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water.

Coaching 419
article thumbnail

Fast-Casual Academia, Climatarian Menu and Ice Auction

Modern Restaurant Management

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

article thumbnail

MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

“We could not have done this without collaboration with outside brands who have helped to bring the Flavor of New York to more guests through Nathan’s Famous, Wings of New York and Arthur Treacher’s.