Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. AI-based robots cook your food and deliver meals on time without missing a beat.

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Front of House Mobile Ordering Loyalty Program Back of House 207

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. This has left restaurants struggling to find and retain staff.

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JANUARY 11, 2024

Value Your Staff Employee turnover in the hospitality industry is always high as many young people use these positions as starter jobs to help build work experience before moving on to college or other professional positions. percent according to Toast , a leading publication reporting on the hospitality industry.

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Management Management Back of House Customer Service 166

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

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2023 Front of House Customer Experience Customer Service 114

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

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Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. As restaurants cautiously begin to reopen in pockets of the U.S. Forging New Connections.

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Supplies Innovation Food Supply Loyalty Program 185

Modern Restaurant Management

MARCH 19, 2021

In return for dedicated customer loyalty, local joints have become much more meaningful to people during these challenging times. For example, New Orleans' Feed the Front Line ’ continues to cleverly support restaurants, musicians, artists, and hospital workers caring for those impacted by COVID-19.

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Loyalty Program Front of House Back of House Food Safety 139

Open for Business

MARCH 7, 2023

What is a restaurant training program? What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles. This program standardizes training so each new employee gets the same level of information, instruction, and help.

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Training 2023 Front of House Back of House 78

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. At first glance, some stats might seem to contradict each other. Let’s dig in.

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2024 Operations 2023 Loyalty Program 52

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. We think the food going down our throats is the product,” says Ryan Giffen, assistant professor of hospitality management at California State University at Long Beach, in the Washington Post. “We

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Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

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2024 Fast Casual Insurance Food Safety 193

Foodable

FEBRUARY 9, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Chris Webb, the chief executive officer and co-founder of ChowNow , to explore how restaurants today are enhancing and elevating their online ordering system.

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Online Ordering Ordering Front of House Loyalty Program 98

Modern Restaurant Management

DECEMBER 28, 2020

We celebrate this as it benefits us all when brands focus on sustainability. We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Lavu CEO Saleem S.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Cheetah

MAY 11, 2021

Once you have a grasp on your establishment’s total allowed capacity, give some thought to the following: Inventory stock Back of house staff Social distancing and a better dining experience These 3 key pillars can make the difference between a streamlined restaurant reopening and a stalled one. Restaurant Reopening Requirements.

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Back of House Front of House Food Supply Coaching 148

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 207

Food Safety Mobile Ordering Online Ordering Kitchen Safety 207

Modern Restaurant Management

APRIL 20, 2020

Feed the Front Line. ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. This edition of MRM News Bites features ezCater, S?mrus,

Healthcare 176

Healthcare Kitchen Safety Loyalty Program Small Business 176

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. Here’s where restaurant owners get off track. They focus on the wrong things. What are some of the wrong things?

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Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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2022 Food Supply Mobile Ordering Customer Experience 186

EATER

JUNE 26, 2020

I found a lot of loyalty in the team we were able to build here,” she says. Many small, independent spots don’t yet have enough work to bring back their employees, particularly those in front-of-house positions. She knows that other, fully reopened restaurants might end up offering them the jobs she cannot. “I

Front of House 118

Front of House Back of House Guest Recovery Loyalty Program 118

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. As Americans reach for a potential post-pandemic world, the restaurant industry continues to reel from two years of economic, staffing and supply chain chaos. A recent article in The New York Times cited a 5.7-percent

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Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

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Kitchen Safety Loyalty Program Delivery Customer Service 202

7 Shifts

MARCH 10, 2022

The app is also useful for your front and back end staff, giving them the ability to check upcoming shifts, submit availability, request shift trades, and more. For better or worse, you have a ton of options when it comes to restaurant management apps - and most of them are a click away on your smartphone. Top Restaurant Management Apps.

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Management Management Operations Point of Sale 195

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Guests will demand a personalized journey when food is delivered to their door.

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Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

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Bar Cash Management Loyalty Program Point of Sale 148

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Healthcare 203

Healthcare Employee Relations Online Ordering Customer Service 203

Foodable

SEPTEMBER 10, 2020

The future of the restaurant and hospitality industry depends on two major categories of foodservice technology to advance: operations and next generation foods. hosted FoodTech21, a forum on the future technological advancements and innovative food cultivation for restaurant and hospitality businesses. Last month, Foodable.IO

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Delivery Mobile Ordering Front of House Loyalty Program 52

Touch Bistro

MAY 31, 2021

You’re also in the business of hospitality. And when your restaurant CRM integrates with your other tech, like your restaurant POS system , you gain access to powerful information that can help inform business decisions, personalize service, improve your loyalty program, and keep customers coming back for more.

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Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Mad Mobile

FEBRUARY 16, 2024

These compact, square-shaped pixel blocks hold the power to transform your restaurant into a more efficient business where owners, customers, kitchen staff, and the front-of-house enjoy smoother shifts and higher earnings. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. What is a QR code?

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Ordering Loyalty Program Social Media Mobile Ordering 40

Restaurant365

APRIL 16, 2021

Why is it important to have an in-house online ordering system ? Not only can it save you serious money, according to Hospitality Technology, 70% of consumers prefer to order directly from a restaurant. Here are seven essential reasons why your restaurant needs an in-house online ordering system. Drives More Revenue.

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Online Ordering Blog Ordering Front of House 78

Squirrel Systems

MAY 25, 2021

Restaurant POS Software Integrations The POS has been around for close to 150 years but looked and operated very differently back then to what we commonly see in restaurants, hospitality businesses, or retail spaces today. POS technology is one of the most significant investment decisions that restaurant owners make today.

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POS Loyalty Program Cash Management Point of Sale 52

Lavu

APRIL 8, 2020

You will see improvements for customers, front of the house, the kitchen, as well as management. From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. In turn, they will make your life easier.

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POS Loyalty Program Mobile Ordering Point of Sale 78

Mad Mobile

FEBRUARY 5, 2024

Facilitate easy payments: Servers and front staff can securely accept credit cards right at the table without the hassle of traditional terminals or clunky mobile units. Transitioning to a new system is never easy, but with tablets designed with the needs restaurant users front-and-center, training is a breeze. The uniforms.

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Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able.

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2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. . Takeout For Good. ” Over 200 food banks face a surge in demand for emergency food aid in the wake of COVID-19.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 172

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. We can continue to show our support for the hospitality industry and the great, hardworking people it employs. Dining Bond Goes Global.

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Mobile Ordering Online Ordering Food Order Recycling 143