Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

OCTOBER 17, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The WahlClub awards guests one point for every eligible $1 they spend at participating Wahlburgers locations throughout the U.S. New App for Wahlburgers. For example: ?

Franchise 77

Franchise Franchising Mobile Ordering Loyalty Program 77

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Aaron Allen & Associates

AUGUST 24, 2022

Pizza Promotion Taking a Political Stance Texas pizza chain, Pizza Patron, took a unique approach to pizza marketing when they offered customers a free pizza if they placed their orders entirely in Spanish. Here are some of the most effective pizza marketing campaigns the global pizza industry has seen. Using Technology to Generate Buzz U.S.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Restaurant365

NOVEMBER 19, 2019

With nearly half of the United States imposing higher minimum wages starting in 2020, restaurants also need to focus on optimizing labor costs (especially as a percentage of sales). By integrating POS system with an accounting and scheduling platform, labor and sales data can be used for smart forecasting. Finding and training staff.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

The Restaurant Times

JUNE 11, 2021

From large chain restaurants and franchises to pubs, breweries, and coffee shops, every segment of the F&B industry is now automating operations. It enables the staff to view the full digital menu via hand-held tablets, generate instantaneous Kitchen Order Tickets (KOTs) and provide the online billing facility at every table.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Modern Restaurant Management

JUNE 17, 2021

MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. " Part of Famous Brands International, TCBY first opened in 1981 in Arkansas and currently has 250-plus franchise locations worldwide. . "We Happy Birthday, TCBY. The company has 12 new U.S. New Design for Freddy's.

Franchise 172

Franchise Franchising Food Truck Loyalty Program 172

Restaurant365

DECEMBER 4, 2020

Other restaurants had to shift operations to a limited-capacity model, adjusting labor and food costs to match new sales levels. Your restaurant’s break-even point is the sales you need for a certain period of time to not lose money, or “break even.” Generating enough revenue to break even.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

MAY 28, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Clean Juice Celebrates Franchisees. million guests.

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. A Deal to Taco ‘Bout. Taco John’s International Inc. “Taco John’s is the perfect fit for our company.

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. Wing Zone Refresh.

Franchise 188

Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 352

Operations Management Management Mobile Ordering 352

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. .”

Franchise 153

Franchise Franchising Fast Casual Customer Experience 153

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Apicbase

FEBRUARY 29, 2024

Restaurant sales in the US grew from $842.3 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences.

2024 197

2024 Fast Casual Insurance Food Safety 197

Modern Restaurant Management

DECEMBER 4, 2020

It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. percent demand decline.

Loyalty Program 145

Loyalty Program Fast Casual Online Ordering Consumer Goods 145

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. How Comfortable are Diners? Primary reasons for dining out less.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Here are their responses. To read part two, click here. generation.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Restaurant365

FEBRUARY 25, 2020

In addition, it’s important to remember that while your profit may be in dollars, your profit margin is your profit expressed as a percentage of sales. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service. Net Profit Margin.

Loyalty Program 183

Loyalty Program Fast Casual Point of Sale Online Ordering 183

Aaron Allen & Associates

AUGUST 24, 2022

From online ordering to kitchen automation and pizza delivery with drones, innovation continues to be an essential part of the future of the pizza industry. Digital and online ordering is growing 300 percent faster than dine-in ordering (again, this means billions of dollars in the U.S.

Technology 59

Technology Mobile Ordering Online Ordering Point of Sale 59

Modern Restaurant Management

AUGUST 19, 2020

With the acquisition of Johnny Rockets, FAT Brands will have more than 700 franchised and company owned restaurants around the globe with annual system-wide sales exceeding $700 million. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website.

Guest Recovery 215

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 215

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. COVID-19 Foot Traffic at QSRs. analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Some Placer.ai percent and 2.9

Mobile Ordering 122

Mobile Ordering Online Ordering Point of Sale POS 122

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. Uber To Acquire Postmates.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

FEBRUARY 25, 2020

For five years, these independent businesses, many of which are single-unit franchises, have faced serious threats of regulatory non-compliance and legal action that have restricted capital investment and stifled growth and job creation. NLRB Issues Joint-Employer Ruling. ” Chairman Ring was joined by Board Members Marvin E.

Mobile Ordering 139

Mobile Ordering Front of House Customer Experience Back of House 139

Apicbase

JUNE 16, 2023

The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain. Whether you’re looking to improve customer satisfaction, increase sales, or reduce costs, tracking these metrics will bring clarity to your restaurants’ performance and help you achieve your goals.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

DECEMBER 14, 2020

The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. In this edition of MRM News Bites, we feature resources to help restaurants survive the winter weather and the learning how to improve bread-baking skills. Make it This Winter. US Foods Holding Corp. Step Up to The Table.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189