Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. How Can Restaurant Technologies Mitigate Some of the Challenges the Industry Faces?

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Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

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Technology Front of House Back of House Point of Sale 508

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Is online ordering inefficient?

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Enter digital tableside ordering.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

AUGUST 26, 2021

And a technology many restaurants have leveraged over the past year ? However, for restaurants looking to provide the safest environment possible, the CDC’s guidance forced some to become “vaccination police,” as noted by United Food and Commercial Workers. could provide the additional help they need.

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Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

FEBRUARY 8, 2023

Noma’s announcement generated a healthy debate on how we can improve the restaurant industry as a whole and how we should defend our food systems and culture. Noma’s announcement generated a healthy debate on how we can improve the restaurant industry as a whole and how we should defend our food systems and culture.

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Food safety and restaurant cleanliness. Using technology to streamline workflows is one solution to this problem. Innovation is needed in several areas, including: Staff management.

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Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. As dining turned to off premise, remaining staff were focused on packaging and expediting to-go and delivery orders. Roles shifted too.

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Technology Front of House Back of House Healthcare 474

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

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Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. But, everyone from inspiring entrepreneurs to established eateries can increase revenue and reduce costs by turning to automation technologies. Simplify Front of House Processes. Optimize Food Safety Protocols. billion tons and costing companies $1.2

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Training Front of House Food Safety Back of House 489

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

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Customer Experience Fine Dining Seating Catering 450

Culinary Cues

MAY 27, 2023

TECHNOLOGY AND RESTAURANT CULTURE Learning to live with technology and stay in control is essential. This is not easy since the access to and use of technology and its influential sidekicks: social media and 24/7 news is so universal that nearly everyone sees them as essential to our way of life, but we need to try.

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Technology Front of House Social Media Back of House 418

Modern Restaurant Management

JANUARY 8, 2021

While restaurant owners can put six feet between tables, limit dining room capacity or close indoor dining completely, it’s much harder to create a safe environment in the back of the house. That means your back-of-house employees will need every advantage they can find. For restaurant owners, the answer lies in the technology.

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Technology Front of House Kitchen Safety Back of House 397

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

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Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." – Ilson Goncalves, Chef/Owner, Samba Montclair Two ways the pandemic changed the restaurant industry are around employees and technology.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. To take some of the pressure off of an already small staff, restaurants have begun turning to technology solutions with touchpoints in the front and back of house operations.

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Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

APRIL 26, 2022

We'll look at what artificial intelligence is and how it's being used in three different areas of the restaurant industry: back of the house, front of the house, and marketing. Let's start with the back of the house.

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Front of House Back of House Customer Experience Food Order 493

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

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Front of House Mobile Ordering Loyalty Program Back of House 528

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Online and Mobile Ordering Systems. Restaurant Employee Scheduling Software. SkiptheDishes.

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Technology Front of House Social Media Back of House 370

Culinary Cues

MAY 21, 2023

Part One: THE GOOD, THE BAD, AND THE UGLY It is an underlying question for the ages: “Is technology good or bad?” So, the question we should be asking is: “Are we controlling technology or is it controlling us?” In all cases, we remain in control of the technology that serves as an effective tool.

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Technology Social Media Back of House Front of House 416

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024.

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2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

JUNE 23, 2020

Therefore, restaurant operators are embracing guest-focused technologies within their restaurants, such as kiosks and mobile devices to serve their guests at a safe distance. Business begins at the endpoint, especially in food service and hospitality. And this will take some time.

Back of House 568

Back of House Front of House Kitchen Safety Online Ordering 568

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Running a restaurant is a balancing act. Its tough, and cant be done passively. What is Restaurant Operations Management?

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Operations Management Management Front of House 195

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. ” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JANUARY 13, 2022

Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. The core teams that need to appreciate and cooperate are the front-of-house waiting teams, the bar staff, and the kitchen team.

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Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

APRIL 29, 2021

“Our conversations with restaurant owners across the country confirm they cannot adequately staff their restaurants. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Customers can order and pay without speaking to a human and a runner delivers the food.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 28, 2023

Small-medium sized business owners may not fully grasp how important technology is due to a lack of knowledge and experience. Historically, the restaurant industry has been laggards when it comes to adopting technology. Despite the importance of digital transformation, many restaurant owners are reluctant to adapt.

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Front of House Back of House Small Business Technology 462

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. QSR workers, like everyone else, are expected to use technology on the job.

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Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

JUNE 17, 2020

The role these marketplaces have played during the pandemic, delivering restaurant orders right to people’s front doors, has become invaluable to many consumers. Pre-COVID-19, paying expensive delivery fees was not an issue as food delivery was not a large part of a restaurant’s revenue stream.

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Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Christopher Baron of RedBaron Consulting.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 26, 2022

In the back of the house, rampant inflation and ongoing supply chain disruptions are cutting into margins. Simultaneously, staffing is an urgent and ongoing front-of-house concern. Until now, the restaurant industry has operated on outdated, analog technology like faxed orders and invoices in the mail.

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Front of House Back of House Food Supply Supplies 520

Modern Restaurant Management

MAY 8, 2020

While an IVR might not fool the Turing Test , it does satisfy the basic needs that a customer might have and can be designed to field general questions or even take incoming orders, freeing up your staff to perform other tasks. Communications. Let’s take a look at a few that can directly benefit you today. Restaurant Logistics.

Food Safety 523

Food Safety Kitchen Safety Front of House Website Management 523

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. For starters, today’s restaurant worker prefers an employer who takes a progressive approach to technology.

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Mobile Ordering Front of House Communication Online Ordering 493