Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. Having an efficient system in place makes sure customers receive their food promptly.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

JULY 10, 2020

A seating capacity goal (such as 100% of the allowed seating capacity) or a reservation booking goal A revenue goal—such as a volume number or percentage compared to pre-COVID A follower goal on social media from gaining new interest in your restaurant A return visit goal for diners who return to your restaurant after the grand opening 2.

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

MAY 11, 2020

Restart your POS subscription Reactivate your 7shifts account Reactivate your payroll system Reactivate your guest management or reservation systems Reactivate your music system 4. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct.

BOH 368

BOH Food Safety FOH Equipment 368

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. To address this, they implemented SevenRooms’ online reservation system, which allowed them to notify guests of available tables via text or email.

Online Ordering 221

Online Ordering Fine Dining Fast Casual Seating 221

Modern Restaurant Management

MARCH 16, 2021

Today it’s common to see monitors that double as order kiosks greeting you as you walk in, POS systems that conveniently allow you to pay and tip in one place and tablets that waiters use to keep track of reservations and customer orders. What issues or trends will have impact in the next five years?

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. You need buy-in.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Types of sensitive data in a restaurant. The most important ones for restaurateurs and operators to be aware of are: POS Data.

POS 370

POS Audits Loyalty Program Information 370

Clover - Restaurants

JUNE 30, 2025

past feedback, most recent visit date, special requests), from on-premise or online dining, all within the Reservations app. View any saved notes about a diner (i.e.

Hospitality 52

Hospitality Technology FOH Front of House 52

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

JULY 25, 2024

Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. In fact, 93% of diners said they are more willing to make a reservation at a restaurant that offers special events, and 61% are more willing to pay a higher price for a special event menu.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

The Rail

JULY 14, 2023

By Indiana Lee, Contributor Though your restaurant should have good food and a unique atmosphere, if your front-of-house (FoH) staff is not functioning and they’re unhappy at work, your patronage could suffer. When a customer makes a reservation online, your staff can see it immediately and assign tables accordingly.

Front of House 130

Front of House FOH Employee Relations Back of House 130

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Making Your Food Service Resume Stand Out.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

OCTOBER 2, 2019

Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. As a manager, planning and organization will become a bigger part of your job.

Management 285

Management Management Communication Back of House 285

Aaron Allen & Associates

MARCH 3, 2022

We’ll explore software for inventory management, restaurant payment and billing, food delivery, dashboards, restaurant onboarding, reservation management, and ERP systems. The best systems have the ability to display recipes one-click-away, monitor cooking times, and alert the FOH when the meal is ready.

Management 120

Management Management Mobile Ordering Point of Sale 120

Cheetah

JUNE 14, 2021

The problem is that small independent restaurants have been through a lot with COVID and they don’t have reserves. It’s only going to get harder to find subminimum wage workers who’d be willing to do 12-hour shifts in subpar conditions while denying them the possibility to share in the tips that FOH servers are making.

BOH 148

BOH Back of House Front of House Employee Relations 148

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. The sleeping giant is virtual kitchens. Additionally, I think you’ll see menu offerings by channel- with items tailored for mobile ordering.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

The Restaurant Times

SEPTEMBER 16, 2021

In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations. These integrated marketplaces offered by these POS systems allow restaurants to easily browse, try, and install trusted applications with one click.

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Modern Restaurant Management

MARCH 11, 2025

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. – Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather. Another major shift has been how restaurants handle no-shows.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant365

FEBRUARY 4, 2021

Applying tools like smart employee scheduling based on SPLH percentage goals to your management, FOH, and BOH teams individually helps you optimize each part of your labor cost. Can your host bus tables after the evening’s reservations wind down? Familiarize Yourself with Labor Laws. Cross-train Employees.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

The Restaurant Times

NOVEMBER 19, 2021

Streamlined FOH And BOH Operations . Reservation software automates this crucial job, allowing the staff to focus on meeting customer demands and working the floor rather than, for example, answering the phone and collecting reservations. Here is how automation can solve the restaurant staff shortage problem. .

Customer Experience 52

Customer Experience Customer Service Food Order Food Truck 52

Lavu

MARCH 11, 2020

Provide features like POS, inventory management, order management, accounting, employee management, payroll, and reservations . Front-of-house (FOH) management. Restaurant owners can manage their businesses more efficiently, while hosts can use such software to accept reservations, assign tables, queue orders, and create a waitlist.

Management 78

Management Management Cash Management Mobile Ordering 78

Sling

SEPTEMBER 6, 2021

Scroll down and you can view their menu, find their hours and location, and learn about private dining and event reservations. FOH/BOH managers) and give them more time to focus on optimizing the day-to-day operations of the business. The homepage is nothing but their logo and video snippets of their beautifully designed interior.

Website Management 78

Website Management Online Ordering Loyalty Program Mobile Ordering 78

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.

Management 52

Management Management Point of Sale Kitchen Safety 52

Mad Mobile

MARCH 1, 2024

You can also manage your waitlist and reservations more effectively so that all guests are seated in a reasonable time frame. Behind the scenes: impact on kitchen and staff workflow Tablets don’t just have an impact on your FOH operations and management. They can impact your kitchen and back-of-house staff, too.

Seasonal Menu 40

Seasonal Menu POS Customer Experience Loyalty Program 40

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

Modern Restaurant Management

MARCH 10, 2021

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.

Management 473

Management Management BOH Front of House 473

Modern Restaurant Management

MARCH 25, 2021

Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.

Management 221

Management Management BOH Front of House 221

Modern Restaurant Management

DECEMBER 28, 2020

At First Watch, we will continue to lean into our off-premise offerings and differentiate our native channels through incentives such as reserving our popular and rotating seasonal items for guests who order directly. Angela Hart, Solutions Director North America, Fourth.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

APRIL 29, 2025

.” Black Market Reservatons In recent years, a black market for hard-to-get restaurant reservations has spread across the country. Technology has made it easy for individuals and companies to scoop up reservations from legitimate restaurant websites or restaurant-approved reservation sites like high-demand concert tickets.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

EATER

MAY 20, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners.

Kitchen Safety 300

Kitchen Safety Food Safety Food Supply Healthcare 300

EATER

MAY 14, 2020

In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners.

Kitchen Safety 246

Kitchen Safety Food Safety Food Supply Healthcare 246