Modern Restaurant Management
JULY 22, 2025
" When supervisors assign better shifts to favored employees, it creates a palpable pecking order. "If " Vibe sabotage in a restaurant environment can range from BOH issues impacting FOH efficiency (e.g., " One common source of tension in restaurants stems from the inherent differences in FOH and BOH experiences.
Modern Restaurant Management
NOVEMBER 5, 2024
She felt confident enough to order and appreciated my effort to address her needs.” I pulled in the kitchen team and the FOH manager, and we agreed on the plan. I immediately checked the order status and found it had been overlooked. I refunded the payment and moved the order to the front of the line.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
7 Shifts
NOVEMBER 15, 2024
How do you maintain smooth communication between FOH and BOH staff? For example, they may focus first on customer-facing tasks like seeing to it that food orders are prepared and served on time, as this directly impacts customer satisfaction. How do you maintain smooth communication between FOH and BOH staff?
Modern Restaurant Management
MAY 16, 2025
Clear signals (verbal or non-verbal) between the kitchen, servers, and hosts help reduce wait times and missed orders. In one report, more than 60 percent of restaurant leaders rated their order accuracy as “mediocre” or “weak”, which is a sign that internal miscommunication and process gaps are still common.
7 Shifts
NOVEMBER 14, 2024
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. During a shadowing session, the new employee follows an experienced staff member throughout their shift, observing how they handle tasks such as customer service, food handling, and order management.
Modern Restaurant Management
MARCH 14, 2025
Every kitchen operates under pressure, but small inefficiencies—lost tickets, misheard orders, inconsistent timing—can mean the difference between a smooth service and total chaos. Orders come in, chits pile up, and the dance begins. Without a streamlined order system, it’s easy for the line to fall apart.
Lavu
AUGUST 8, 2025
Time of day the most orders are placed. Or the numbers might reveal a more serious problem, like a miscommunication between the BOH and FOH. Fortunately, a restaurant POS can also help improve communications between the kitchen and FOH teams. (If you see turnover is low, here are four tips to improve your table-turnover rate.)
Expert insights. Personalized for you.
Let's personalize your content