7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Often cashier team members at fast-casual or QSR restaurants are expected to manage multiple jobs and side tasks to keep the entire restaurant running smoothly.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

JUNE 15, 2020

So how can restaurant owners and managers establish a culture that reinforces the role of cleanliness? With many restaurant employees on furlough or working part time until businesses can fully reopen, there’s an opportunity to roll out remote online training. Teaching Core Values and Processes.

FOH 449

FOH BOH Food Safety Front of House 449

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests. ResQ is not just another maintenance management solution. Who's ResQ?

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Many sidewalks slant out toward the street. Allow employees to take water breaks. What are the best ways to manage guest expectations?

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management.

Management 285

Management Management Communication Back of House 285

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. Your customers and manager are angry at you. Try 7shifts for free.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Whether you're a diner, restaurant employee, or owner, “86” is a term you should know.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

MARCH 14, 2025

Why High-Volume Restaurants Are Turning to KDS for Faster, Smarter Service Take a high-volume restaurant in New York, Paris or London—what happens when they hit peak dinner rush? Season four of "The Bear" promises to bring new challenges, new faces, and new fires to put out.

Front of House 221

Front of House Back of House FOH BOH 221

7 Shifts

MAY 1, 2020

We occasionally run out of them (pizza is our main hustle!) Here are a few things to consider when building your meal kits: Time to build: recipes should take 30 minutes to 1 hour to make—this may take some trial and error on your part to figure out Ingredients needed: what do you have, and what will you need to purchase?

FOH 364

FOH Online Ordering Delivery Food Order 364

Goliath Consulting

APRIL 10, 2023

It’s time to break out the patio furniture and put the heaters away in storage. HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. 86 Repairs 86 Repairs is a repair and management platform.

Front of House 386

Front of House FOH BOH Back of House 386

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. Initially there were only two routes to take. One was to sell the restaurant group to a private buyer/buyers or investors, and pretty much take the money and run.

Sustainability 472

Sustainability FOH BOH Take-out 472

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What steps do you take to handle special seating requests, such as accessibility needs?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. Employees must report any symptoms and recent travel to their managers before a shift.

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. Chef Patel. Chef Solis. “Are you ready for a life like no other?”

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

AUGUST 7, 2020

Management Ask these questions when you interview potential managers. What to look for: If a candidate’s answer is overly generic, then your restaurant is probably one of dozens of restaurants they’re applying to manage and they won’t care where they end up. Tell me about a time when you went out of your way to delight a guest.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

JANUARY 7, 2020

According to the Society for Human Resource Management , employee engagement is a measure of a staff member’s volition to go the extra mile, positive sentiments about their employer, and intention to stay with their employer. To keep the competition friendly, you can offer bonuses for quotas instead of using a winner-takes-all approach.

Employee Relations 349

Employee Relations FOH Certification BOH 349

7 Shifts

AUGUST 5, 2021

After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Balance Out Your Staff.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

SEPTEMBER 15, 2020

Restaurant managers do it all. One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. That’s where our restaurant management checklist templates come in.

Management 195

Management Management Download Leadership 195

Lavu

MAY 30, 2025

As the restaurant industry faces rising expenses and shifting labor dynamics in 2025, understanding and measuring these key performance indicators can help managers make informed decisions, improve scheduling, and boost overall productivity. Some restaurant managers also measure performance per pay.

2025 78

2025 FOH Point of Sale BOH 78

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

ChowNow

SEPTEMBER 6, 2024

For example, if your line cooks know exactly who is responsible for prepping ingredients and who is managing the grill, you eliminate confusion and improve kitchen efficiency. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JULY 29, 2020

When hiring restaurant employees, it’s also important to find staff that will take these measures seriously. Provide answers to these questions upfront to stand out and build trust with candidates” she says. Want to know how to interview a restaurant manager, server, or cook remotely? FOH Care for customer wellbeing.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

APRIL 3, 2020

That is what we are going to answer in this blog—providing you with steps you can take right now to reduce your costs and boost your revenue to keep your restaurant profitable during COVID-19. Download all the data from your restaurant POS or back-office management platform to get a sense of how your restaurant is operating today.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Managers have to deal with all of the above, on top of restaurant accounting software, online review management, and others. Table of Contents. Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” These types of services are going to drastically alter the way we think about going out to eat. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

DECEMBER 16, 2020

Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. So the warm weather has been very good to us out there, and we’re investing a lot to make it look nice and be comfortable.”

Back of House 284

Back of House FOH Front of House Point of Sale 284

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health.

Management 195

Management Management Email Marketing Point of Sale 195