7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard.

POS 370

POS Audits Loyalty Program Information 370

EATER

JUNE 26, 2020

I found a lot of loyalty in the team we were able to build here,” she says. Meanwhile, some restaurants are stuck in a catch-22 created by the Small Business Administration’s Paycheck Protection Program. Good and Hull applied for a Paycheck Protection Program loan to cover payroll when business picked up.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. This is already creating major shifts in customer discovery, loyalty, and relationship. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

FEBRUARY 7, 2024

Ritual : Clean, simple online ordering with a loyalty program option and POS integration. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. BentoBox : Mainly a restaurant website provider; offers online ordering built into your site and consistent with your branding.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. Stay tuned for 7shifts’ very own relief program!

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Lavu

JUNE 20, 2025

In the kitchen, the BOH receives the order, and on the floor, the FOH concentrates on delivering exceptional service or keeping the restaurant clean. In 2025, POS platforms like Lavu offer more than just payment processing—they now include inventory control, employee management, customer loyalty programs, and detailed sales analytics.

Technology 78

Technology 2025 Fast Casual Online Ordering 78

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House BOH FOH Front of House 52

Aaron Allen & Associates

MARCH 3, 2022

Some popular programs include QuickBooks, Sage 50cloud, and Xero. The best systems have the ability to display recipes one-click-away, monitor cooking times, and alert the FOH when the meal is ready. These automate book-keeping (keeping track of sales, accounts payable, accounts receivable, short and long-term debt, etc.),

Management 120

Management Management Mobile Ordering Point of Sale 120

Sling

MAY 9, 2023

For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

SEPTEMBER 16, 2021

In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations. These integrated marketplaces offered by these POS systems allow restaurants to easily browse, try, and install trusted applications with one click.

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Sling

DECEMBER 24, 2020

But what makes for an effective restaurant social media marketing program? Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. Tips For Restaurant Social Media Marketing.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Very little brand loyalty or company allegiance existed; it was without a doubt a sellers market and whoever could pay the most per hour was winning. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. People love to get stuff for free, so restaurant rewards programs are a great way to drive customer loyalty. That’s the holy grail of restaurant marketing.

Website Management 78

Website Management Online Ordering Loyalty Program Mobile Ordering 78

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Data Tracking: A good POS system should have a program that allows data tracking, financial data calculations, and report generation capabilities. . Gift Cards, Loyalty, and Customer Reviews. Customer loyalty software is used to give guests incentives to return to a restaurant.

Management 78

Management Management Cash Management Mobile Ordering 78

Sling

AUGUST 9, 2023

A Guide for Managers March 2023 12 Best Restaurant Schedule Software Programs for Small Businesses March 2023 11 Expert Tips for Handling Scheduling Conflicts March 2023 Exempt Vs. Non-Exempt Employees: What’s The Difference? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference?

Article 78

Article 2023 2022 2021 78

The Restaurant Times

DECEMBER 26, 2020

You can streamline both FOH and BOH operations through your restaurant POS, help you save on both money and labor. With extreme competition and shifting customer loyalty, consistent marketing is an absolute must for restaurants. An ideal restaurant management software also provides you all the details that you need to know.

Operations 52

Operations Seasonal Menu Loyalty Program Employee Relations 52

Apicbase

OCTOBER 14, 2022

Create an upselling program. For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check. So measuring the franchisee turnover rate can show if your franchise strategy, concept, and support program are working.

Franchising 52

Franchising Franchise Online Ordering Loyalty Program 52

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.

Management 52

Management Management Point of Sale Kitchen Safety 52

Mad Mobile

MARCH 1, 2024

Behind the scenes: impact on kitchen and staff workflow Tablets don’t just have an impact on your FOH operations and management. Building customer loyalty through technology Developing a relationship with your customers is about more than just welcoming them into your establishment.

Seasonal Menu 40

Seasonal Menu POS Customer Experience Loyalty Program 40

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. As diners continue to prioritize saving money, however, they still need incentives to spend, such as coupons and loyalty programs that suit their needs.

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

Marketing4Restaurants

MARCH 26, 2020

Repurposing your FOH team to deliveries. Building Customer Loyalty with order X times get a free meal. Restaurant Loyalty Graphs. To help you through the crisis, we have our Free Restaurant Tools , and if you need more help, contact the team about our special marketing assistance program during the Coronavirus outbreak.

Take-out 98

Take-out Loyalty Program Email Marketing Mobile Ordering 98

Apicbase

JUNE 16, 2023

To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). If your goal is to develop brand loyalty, you can measure Customer Retention Rate and Average Rating Score per Customer.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Lavu

FEBRUARY 19, 2020

Each destination is unique from the next, yet all share “Starr power:” theatrical décor, smooth FOH operations, and superb kitchens. . Loyalty programs work, especially to get you through catastrophes. . The Starr Group now operates 36 restaurants and spans two continents. Invest in fresh food preparation systems. .

Fast Casual 78

Fast Casual Franchising Franchise Point of Sale 78

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Restaurant365

JULY 8, 2021

If you already offer a loyalty program or are considering implementing one, you can leverage that platform to encourage more in-restaurant dining. Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience.

Point of Sale 78

Point of Sale Fine Dining FOH Online Ordering 78

Modern Restaurant Management

APRIL 29, 2025

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The report explores the forces shaping guest loyalty in 2025. While loyalty check size growth is promising, it's important to understand what this number means.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488