The Restaurant Times

AUGUST 29, 2020

As restrictions are now easing in many regions, operators are slowly beginning to reopen their dine-in restaurants. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. Don’t forget to include glimpses of your dining areas in your social media and email outreach campaigns.

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. We’ve always seen bartaco as a place to escape, and providing that comfort allows our guests to relax, have fun, and feel transported for a while. Steve Martorano, owner of Cafe Martorano in Fort Lauderdale.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

7 Shifts

OCTOBER 15, 2020

The Indoor Dining Blueprint Governor Cuomo recently announced their new blueprint for indoor dining , which somewhat opens up indoor-only restaurants to the public. And restaurants also pose possible risks, concentrations of people inside [for] indoor dining. Call 833-208-4160 or text a violation to 855-904-5036.) "A

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 28, 2021

They run the gamut, from signage at the host stand and the restaurant website, to the restaurant’s social media pages and customer email list or loyalty program. Food for Thought. Any restaurant reward or loyalty program should have this messaging included as well. Local municipalities may dictate the policy.

Communication 188

Communication Social Media Menu Loyalty Program 188

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 195

Food Safety Mobile Ordering Online Ordering Kitchen Safety 195

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Here are their insights.

2022 175

2022 Food Supply Back of House Kitchen Safety 175

Modern Restaurant Management

NOVEMBER 2, 2020

restaurants are operating at less than 100 percent capacity in their dining rooms. For the restaurateurs who responded to our survey, only 15 percent said they were allowed to dine at full capacity, with nearly half saying they were allowed 50 percent capacity. Patio dining in colder weather. Limitations and consumer demand.

2020 217

2020 Mobile Ordering Hotels Food Safety 217

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). 2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past.

2021 182

2021 Online Ordering Mobile Ordering Guest Recovery 182

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

2022 184

2022 Food Supply Mobile Ordering Customer Experience 184

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 178

2020 Food Safety Hotels Dine-in 178

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. 43 percent plan to add an outdoor on-site dining space. "What The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off.

2022 207

2022 Mobile Ordering Guest Recovery Point of Sale 207

Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. In July, 47 percent couldn't hire enough employees. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada. Hiring Crisis Facts.

2021 165

2021 Loyalty Program Retail Online Ordering 165

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. Make sure that your restaurant technology stack includes functionalities like: .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

JUNE 8, 2020

7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. PPP Goes Flexible.

Guest Recovery 133

Guest Recovery Food Safety Employee Relations Mobile Ordering 133

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 171

Healthcare Employee Relations Online Ordering Customer Service 171

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 182

2020 Mobile Ordering Guest Recovery Customer Service 182

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP).

Mobile Ordering 156

Mobile Ordering Restaurant Law Seating Customer Service 156

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent.

Food Safety 110

Food Safety Customer Experience Website Management Employee Relations 110

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 142

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 142

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Black Box Intelligence

APRIL 21, 2021

The digital innovation taking place in the restaurant industry extends well beyond off-premise consumption, to find consumers where they are and into the dining room. In February 2020, we completed a major three-year investment that integrated our in-restaurant, e-commerce and loyalty platforms to deliver a seamless guest experience.

Technology 80

Technology Operations Employee Relations Kitchen Safety 80

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. And while last year's top food, the wildly popular spicy chicken sandwich, didn't make the list, the Nashville hot chicken sandwich still made the top 10.

2021 118

2021 Loyalty Program Mobile Ordering Consumer Goods 118

Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.

Mobile Ordering 210

Mobile Ordering Front of House Fast Casual Customer Service 210

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Yelp Sees COVID Effect. YEA reflects data from millions of local businesses and tens of millions of users on Yelp’s platform measuring U.S. “As U.S.

Franchise 138

Franchise Franchising Mobile Ordering Kitchen Safety 138

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. We look forward to what the next 40 years will bring as we continue to lead the way in our communities.”

Food 147

Food Tip Distribution Guest Recovery Food Safety 147

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 205

Online Ordering Back of House Customer Service Small Business 205

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). frequent users who dined out five or more times per week pre-COVID (35 percent of respondents) indicated minimal decline in takeout and drive-thru. In the U.K.

2020 154

2020 Fast Casual Food Safety Guest Recovery 154

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 118

Bar Cash Management Loyalty Program Point of Sale 118

Modern Restaurant Management

DECEMBER 14, 2020

US Foods Holding Corp. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 185

Webinar Customer Experience Mobile Ordering Customer Service 185

Modern Restaurant Management

MAY 5, 2020

The new Yelp for Business will feature COVID-19 related content and prompts intended to help business owners communicate effectively with consumers and tips to weather the storm. In this edition of MRM News Bites, we have tech investments, new products, charitable endeavors and more. Yelp Reimagines Business Owner Platform.

Guest Recovery 102

Guest Recovery Food Safety Loyalty Program Point of Sale 102

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. It’s one more way we can show how much we care about our employees. The company is activating a new balanced Hybrid Model for the company’s Atlanta-based Restaurant Support Center teams.

Franchise 196

Franchise Franchising Fast Casual Point of Sale 196

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 percent in March. ” Guest Counts Plummet as their Guests Shelter in Place.

2020 168

2020 Fast Casual Point of Sale Online Ordering 168

Modern Restaurant Management

OCTOBER 4, 2021

Consumers ranked local chains as their second most desired type of apps and loyalty programs. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). App downloads remain strong.

2021 141

2021 Fast Casual Mobile Ordering Social Media 141

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. The economic model makes more sense than traditional brick and mortar so many food businesses are moving in this direction. FAT Brands Chairman and CEO Andy Wiederhorn.

2020 132

2020 Kitchen Safety Consumer Goods Point of Sale 132

Modern Restaurant Management

JANUARY 22, 2021

” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019. “Naf allows us to align and grow with a clearly differentiated restaurant brand with fantastic food, run by a seasoned and successful management team.”

Franchise 198

Franchise Franchising 2020 2021 198

EATER

JULY 22, 2021

Chef Russell Jackson opened the fine dining restaurant Reverence in Harlem just months before the pandemic began. Chefs Russell Jackson and Ian Boden struggled to reconcile their visions of fine dining with their communities’ desires. Chef Russell Jackson was tired. shed nearly 4 million industry jobs out of 15.6

Fine Dining 114

Fine Dining Back of House Dine-in Front of House 114