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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Restaurants succeed or fail based on loyalty, which is a direct result of customer experience.

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‘AI Has the Potential to Truly Become the Brain of the Restaurant.’

Modern Restaurant Management

However, to unlock AI’s potential, leaders will likely need to balance innovation and operational discipline, strengthen governance, and address capability gaps to help optimize operations, boost margins and future-proof their business — in both the front and back of house.”

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How POS Systems Enable Menu Personalization

Lavu

Customer Insights : Track orders, dietary preferences, and trends. Integrations : Connect with loyalty programs, delivery platforms, and inventory systems for seamless personalization. Improves Operations : Smarter inventory and menu management. Learn more in our latest post: How POS Systems Enable Menu Personalization.

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How Cloud POS Enhances the Guest Experience in Restaurants and Hotels

Squirrel Systems

To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment. Personalized Service with Integrated Guest Data Modern POS systems for hospitality integrate with CRM, loyalty, and reservation platforms.

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The #1 POS System for Pizza Restaurants

Lavu

Trusted by global pizza chains like Little Caesars and Papa Johns , as well as thousands of mom-and-pop pizzerias in 75+ countries, Lavu delivers exceptional value for every pizza operator. Whether its half-and-half toppings or dietary preferences, Lavu ensures orders are accurate and efficient, reducing errors and delighting customers.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? How do you suggest they best balance operational and guest needs?

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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.