Modern Restaurant Management

MAY 18, 2021

We bought gift cards for future use, donated to employee relief funds, and shared our favorite spots on social media. It was a challenging few months when many independently-owned establishments had to find their rhythm with the volume and frequency of delivery orders. While many cracked the code, some are still adapting.

Delivery 423

Delivery Kitchen Safety Social Media Online Ordering 423

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. We wanted it to feel high-end but also lively and social. For instance, your menu needs to have the same voice as your social media. Don’t just rely on organic social media.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 3, 2025

Convenience is huge too, especially with the continued demand for delivery and takeout, so promoting easy online ordering or contactless service hits the mark. A focus on social media marketing, building relationships with loyal customers, and running local promotions can go a long way.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MARCH 18, 2025

With social media shaping trends, culture and commerce around the clock, younger generations are increasingly using these platforms to discover new dining experiences. This shift highlights the growing reliance on social media for information, making it crucial for restaurants to engage with this audience where they are.

2025 322

2025 Sustainability Social Media Customer Experience 322

ChowNow

JUNE 12, 2025

Train your restaurant staff to mention LTOs to in-house guests, promote them across your social media channels, and feature them in your online ordering system so guests see the promo with enough time to plan and react. Highlight glowing reviews in your social media posts or on your website to build trust at first glance.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

DECEMBER 18, 2024

Expect 2025 to see a renewed fight for the survival and growth of local markets, driven by both consumers and restaurateurs who value authenticity, sustainability, and the vital social role these markets play. Will the social media impact for restaurants wane at all in 2025?

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. You find one that looks promising, but theres no websitejust a few scattered social media posts. Control Your Brand and Story Social media is great for engagement, but it comes with a major downsideyou dont control it.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. You need to adapt your restaurant’s social media marketing approach in the “new normal” of COVID-19. The Power of Social Media for Restaurants.

Marketing 540

Marketing Social Media Influencer Online Ordering 540

7 Shifts

OCTOBER 22, 2024

To do so, you must have an optimized website and engaging social media profiles. You can send special offers to repeat diners, while promoting delivery options to those who have used your online ordering system. Make sure to add a clear sign-up form to your website and promote it on your social media channels.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JUNE 16, 2025

servers, bartenders, delivery drivers) Their tips are reported to the employer for payroll purposes They earn less than $160,000 annually (adjusted for inflation going forward) It’s important to note that this does not exempt employers from reporting tips. This isn’t a hands-off change. Misinformation. Think: Who qualifies?

Front of House 341

Front of House Back of House Operations Restaurant Law 341

ChowNow

FEBRUARY 21, 2025

Use Third-Party Apps as a Gateway to Direct Ordering Third-party delivery apps like Uber Eats, DoorDash, and Grubhub can help you reach new customers, but they come with a big downsidehigh commission fees that eat into your profits. The key to both social media and email marketing? can be enough to bring them back.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

Delivery 130

Delivery Food License Customer Service 130

Modern Restaurant Management

MAY 30, 2025

This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus. So, whether you're chatting with them on social media, helping them out through a live chat, or responding to an email, you should make it feel like a genuine conversation.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

MAY 16, 2020

People can’t order from you if they can’t find you, so be everywhere including social media, Google Maps, and third-party marketplaces. Make sure your hours of operation are current and consistent on your website, social media, and your voicemail message. Deliver on Delivery. Up Your Digital Game.

Social Media 451

Social Media Guest Recovery Catering Merchandise 451

Modern Restaurant Management

MAY 21, 2021

Major social media networks like Google+ Communities, Facebook, and LinkedIn all give you the ability to create communities for your business. You can make your customers part of the team by introducing yourself and your own team in person, on social media , or even via email. Host Competitions and Contests.

Social Media 510

Social Media Customer Experience Email Marketing Online Ordering 510

Modern Restaurant Management

JANUARY 15, 2021

Delivery and DIY. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late. If you do not have sufficient staff to deliver food, then you can partner with a third-party food delivery service. Stay Connected on Social Media.

Social Media 529

Social Media Loyalty Program Food Safety Fine Dining 529

Modern Restaurant Management

SEPTEMBER 16, 2020

If they have outdoor dining and require all of their staff to wear masks and gloves, practicing social distancing in the restaurant, they should prominently display those things everywhere. Lastly, put up a sign that says your restaurant is open and practicing social distancing. Doing these things accomplishes that and then some.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JANUARY 4, 2023

Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living. Quality, Convenient Deliveries Influence Choice.

Social Media 495

Social Media Delivery Consumer Goods Food Order 495

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual 252

Fast Casual Food Point of Sale Mobile Ordering 252

ChowNow

FEBRUARY 28, 2025

Reviews are social currency, and they do more than just build trust with potential customersthey also signal to Google that people are visiting and engaging with your restaurant. Social media is a lot more exciting, but you have no control over who actually sees your content, and posts can get buried in a crowded feed.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

JANUARY 27, 2021

COVID-19 has forced restaurants to rely on takeout and delivery sales to drive the majority of their sales. Third-party delivery apps worked in a pinch to help restaurants quickly switch away from dine-in to takeout. As a long-term solution, though, delivery apps pose as many problems to restaurants as they do solutions.

Ordering 540

Ordering Online Ordering Social Media Delivery 540

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. Do they prefer takeout, delivery, or in-person dining?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. In January 2023, Yum!

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

NOVEMBER 24, 2020

Does your dining room layout need a social distance inspired layout? During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests. Should you consider entering the food truck business?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

NOVEMBER 19, 2020

In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage. It is no secret that marketing is a way for restaurants to keep up with loyal customers and engage with new ones.

Online Ordering 540

Online Ordering Social Media Coupons Advertising 540

Modern Restaurant Management

MAY 14, 2020

With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.

Customer Experience 559

Customer Experience Online Ordering Social Media Mobile Ordering 559

Modern Restaurant Management

NOVEMBER 15, 2023

It only exists online; customers can order food through a delivery app. List on Delivery Apps Customers today want convenience, so delivery apps are very important. Listing your restaurant on delivery apps will help you reach more people and make it easier for them to order food from you.

Marketing 494

Marketing SEO Social Media Mobile Ordering 494

Modern Restaurant Management

MAY 26, 2020

The National Restaurant Association recently issued guidance on food safety and social distancing precautions as restaurants begin their reopening planning efforts – preparing for significant shifts in the traditional dining experience. For delivery in particular, customers often act on impulse and the path to purchase is very short.

Social Media 521

Social Media Coupons Customer Service Customer Experience 521

Modern Restaurant Management

SEPTEMBER 24, 2020

According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. But now there’s something coming on stronger than even delivery: takeout. Make Takeout a Social Event.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

FEBRUARY 17, 2022

Keep Customers Informed on Social Media. It is key for restaurant and bars to use social media to communicate with their customers. Social media is a great place to share any winter or holiday specials you’re offering, creating more buzz around your business. Offer Specials and Competitive Pricing.

Social Media 476

Social Media Seasonal Menu Customer Service Delivery 476

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Many smaller restaurants still rely on taking delivery orders over the phone, if delivery is even an option.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. Highlight your takeout options, revised opening hours as well as curbside pick-up and contactless delivery options.

Social Media 540

Social Media Food Safety Cash Management Kitchen Safety 540

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 474

Technology Healthcare Social Media Mobile Ordering 474

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. Traditional restaurants – with their huge overhead costs – just aren’t built for high delivery demand. Promote your safe practices on social media. Commit to ongoing training.

Kitchen Safety 531

Kitchen Safety Food Safety Audits Food 531

Modern Restaurant Management

JUNE 24, 2021

With the pandemic overhauling the restaurant industry in every way, 53 percent of adults now say purchasing takeout or delivery food is essential to their daily lifestyle. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.

Marketing 510

Marketing Social Media Mobile Ordering Website Management 510