ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

MAY 3, 2022

The food and grocery delivery space is booming – and it shows no signs of slowing down. Even as the pandemic shifts into endemic territory and people don’t fear being in public as much, there are certain conveniences we have all learned to love, including having food delivered. Loyalty Rewards.

Delivery 510

Delivery Loyalty Program Food Customer Service 510

Modern Restaurant Management

JULY 27, 2022

Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes. Loyalty Lessons Learned.

Loyalty Program 510

Loyalty Program Mobile Ordering Online Ordering Customer Experience 510

Modern Restaurant Management

JUNE 27, 2025

A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. At the same time, U.S.

Loyalty Program 372

Loyalty Program 2025 Customer Experience Customer Service 372

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? If managing food delivery feels more like a headache than a revenue stream, youre not alone. With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery.

Delivery 195

Delivery Operations Food Online Ordering 195

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MARCH 24, 2025

Rising minimum wage and higher food/operational costs are an unsustainable recipe. In the future, customers will drive up to a drive-thru to just pick up their food. To eliminate the wait, maximize the taste, and facilitate the flow of service, the food will be ready as they arrive. Offer the loyalty program and gain 10 points.

Loyalty Program 307

Loyalty Program Mobile Ordering Coaching Customer Experience 307

Modern Restaurant Management

FEBRUARY 7, 2025

Rising labor and food costs, along with the ongoing struggle to recruit and retain employees, remain among the top concerns for both fullservice and limited-service operators. "The Loyalty programs and promotions drive traffic – 70 percent of operators say loyalty programs increased customer visits in 2024.

Definition 283

Definition Loyalty Program 2025 Fine Dining 283

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs.

Food 278

Food Fast Casual Leadership Loyalty Program 278

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 559

Delivery Social Media Loyalty Program Customer Service 559

Modern Restaurant Management

JUNE 3, 2025

First, AI can help personalize the customer experience by analyzing data to send tailored marketing messages, recommend menu items, and create dynamic loyalty programs that keep customers coming back. Short, creative videos showing off food, behind-the-scenes moments, or fun events can go viral and draw attention.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 495

Customer Experience Delivery Loyalty Program Mobile Ordering 495

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 495

Delivery Loyalty Program Download Online Ordering 495

Modern Restaurant Management

APRIL 9, 2025

Fast-casual concepts like Sammy’s Sliders, which offer high-quality, craveable food with speed and flexibility, are perfectly positioned for this shift. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 252

Loyalty Program Franchise Franchising Fast Casual 252

Modern Restaurant Management

DECEMBER 23, 2024

For instance, I believe loyalty programs will evolve even further from providing customized recommendations, exclusive offers, and curated experiences based on past purchases and preferences. Cloud-based POS systems, mobile ordering platforms, and delivery-focused kitchen setups will remain vital tools for navigating uncertainty.

2025 347

2025 Hospitality Bar Customer Experience 347

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 252

Loyalty Program Consumer Goods Customer Experience Pricing 252

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

Delivery 510

Delivery Loyalty Program Online Ordering Food Safety 510

Modern Restaurant Management

DECEMBER 18, 2024

Offering Bento Packs for individually portioned meals and a la carte buffet-style trays for customizable group settings, L&L’s catering options bring Hawaiian-style comfort food to events large and small throughout our locations nationwide.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Why is fast food fraud on the rise? How can loyalty programs be improved to better prevent fraud?

Food 510

Food Loyalty Program Consumer Goods Customer Experience 510

ChowNow

JUNE 12, 2025

Send out flows when someone places an online order, reminder emails for customers who haven’t ordered in a while, or monthly exclusive discounts to people who joined your loyalty program. Reward Repeat Customers for their Loyalty A well-designed loyalty program turns loyal customers into your most reliable source of repeat business.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

JUNE 24, 2025

That the food’s right. A marketing promise that became a product experience and a key driver of customer loyalty, as well as a marketing idea that solved a big operational pain point. Let’s start with loyalty. Most loyalty programs are designed by marketing and handed off to operations as an afterthought.

Operations 294

Operations Marketing Customer Experience Loyalty Program 294

Modern Restaurant Management

JUNE 30, 2021

When drive thru, curbside, and delivery became the primary (or only) service models, and digital transactions soared, brands such as McDonald’s, Starbucks, and Domino’s didn’t need to build from the ground up, and instead focused on optimization. Mobile-Based Loyalty Programs. Delivery Reimagined.

Loyalty Program 510

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 510

Modern Restaurant Management

DECEMBER 30, 2024

Despite contending with rising operational costs, especially in food and labor, franchisees and multi-unit operators experienced growth in guest traffic and profit margins. This recovery was largely supported by strong takeout and delivery sales, which played a crucial role in sustaining revenue streams.

Loyalty Program 252

Loyalty Program Franchise Franchising 2025 252

ChowNow

FEBRUARY 13, 2025

Do you lose money due to food waste? If customer retention is a priority consider a digital loyalty program or automated marketing tools. Guest Experience & Loyalty : Integrate with CRM and loyalty programs to personalize offers and encourage repeat business. Identify your biggest pain points.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JUNE 12, 2024

AI-driven predictive analytics, for instance, help forecast demand, manage inventory, and reduce food waste. Some restaurants already employ such tools for optimizing food preparation. Waste management : Reducing food waste by monitoring inventory and expiration more effectively.

Loyalty Program 475

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 475

ChowNow

FEBRUARY 21, 2025

Use Third-Party Apps as a Gateway to Direct Ordering Third-party delivery apps like Uber Eats, DoorDash, and Grubhub can help you reach new customers, but they come with a big downsidehigh commission fees that eat into your profits. Thats why the smartest approach is to use these apps as a tool , not your main source of online orders.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

MAY 17, 2023

These platforms allow restaurants to reach a wider audience and offer delivery services without having to invest in their own costly delivery infrastructure. Another is to add convenience like saved orders, saved payment methods or Apple Pay, loyalty programs, and personalized offers or perks.

Loyalty Program 475

Loyalty Program Mobile Ordering Social Media Online Ordering 475

Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand. They understand the experience is just as important as the food.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 475

Loyalty Program Email Marketing Customer Experience Seasonal Menu 475

Modern Restaurant Management

OCTOBER 7, 2024

Currently, 50 percent of restaurants, including sit-down and fast-food establishments, offer plant-based options, and this is only expected to grow. Controlling food waste is a hot topic in the industry as well. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand.

2025 475

2025 Loyalty Program Waste Compost 475

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Similarly, tracking buying trends allows you to reduce food waste by ordering only what you needsaving money while ensuring you always have the right ingredients on hand.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MARCH 19, 2025

With competition increasing and third-party apps controlling customer relationships, building loyalty requires a smarter approach. Many diners order once and never return, not because they didnt enjoy the food, but because nothing is keeping them connected to your restaurant. In a recent survey by ChowNow, 54.6%

Loyalty Program 195

Loyalty Program Email Marketing Back of House Food Order 195

ChowNow

JANUARY 23, 2025

Think about it: your regulars already know what you offer, love your food, and trust your service. Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think.

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm. Customers have a tendency to order more food when theyre not under pressure at the counter or on the phone.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 21, 2025

Ask yourself: Dining Preferences: Do they prioritize health-conscious options, indulgent comfort food, or trendy dishes? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195