Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

The Rail

JUNE 6, 2025

1 Simplify the Dining Area for Comfort and Style Updating the dining area produces a friendly environment that invites guests to remain longer and enjoy their food. 2 Fresh and Local Ingredients Elevate the Menu Using fresh, locally grown foods freshens the menu and demonstrates quality consciousness.

Social Media 130

Social Media Consumer Goods Kitchen Safety Food Safety 130

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 28, 2025

With rapid advances happening across various industries, including the food industry, you might be wondering: What does AI have to do with running my restaurant? It allows AI to understand and respond to human language, which is how virtual assistants can answer customer questions or take online orders. The short answer?

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

EATER

APRIL 8, 2025

Train food, Ive come to learn, is its own distinct and expansive category. I often bring my own food on long train rides: okra stew and crab rice, or perhaps my dads spaghetti and meatballs, as well as fruits and cakes, all packed in my trusted backpack cooler, along with an electric travel Crock-Pot that has saved me on many Amtrak trips.

Training 273

Training Food Travel Social Media 273

Lavu

MAY 2, 2025

Managing food allergies in a restaurant isn’t just about good service its a critical safety responsibility. Managing food allergens in restaurants is non-negotiable, especially with 32 million Americans living with food allergies. KDS Integration : Streamline order preparation with allergen-specific alerts.

Allergens 78

Allergens POS Kitchen Safety Management 78

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. Green Restaurant and Slow Food were others we considered.

Certification 221

Certification Fast Casual Government Front of House 221

7 Shifts

NOVEMBER 15, 2024

Strong relationships with vendors help you land the best pricing and priority delivery, especially for high-demand items. Complaints are inevitable in the food industry, but did you know that most people would rather leave a negative comment online than talk in person? What would you do if a customer claims they were overcharged?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

JULY 16, 2025

Restaurants and bars had to quickly pivot, letting guests know how to order online, if dine-in was available, or what safety protocols were in place. The industry has undergone a massive transformation: Design & Aesthetic : Restaurants now focus on curated, Instagram-worthy experiences that attract guests beyond just the food.

Marketing 332

Marketing Social Media Email Marketing Back of House 332

Lavu

NOVEMBER 29, 2024

Real-time inventory systems help restaurants cut food waste , save money, and improve operations. Forecast Demand : Use sales data to predict future needs and order the right quantities. Forecast Demand : Use sales data to predict future needs and order the right quantities.

Waste 78

Waste Inventory Food Point of Sale 78

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

Harbor Touch

MARCH 18, 2025

One pro we know tested a cook with a plate this order challenge under a timer. Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included. Online ordering speeds up takeout with fewer mix-ups.

Management 148

Management Management Seasonal Menu Cash Management 148

The Restaurant Group

DECEMBER 8, 2024

Introduction to Food Waste in Restaurants Food waste is a significant challenge for the restaurant industry, impacting both the environment and profitability. Understanding how to reduce food waste in restaurants is the first step toward sustainable and cost-effective operations.

Waste 78

Waste Compost Food Recycling 78

Lavu

APRIL 17, 2025

Managing food costs is a growing challenge for restaurants as ingredient prices fluctuate and margins shrink. It also streamlines the ordering process, ensuring that every ingredient is purchased and used with purpose. Controls Costs : Optimizes ordering and stock levels, avoiding unnecessary expenses.

Inventory 78

Inventory Food Waste Mobile Ordering 78

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Indoor Media

JANUARY 16, 2025

Because pizza isn’t just food—it’s an experience. Your storefront, as is your social media, website, or delivery boxes, is essential. Customers expect hot, fresh pizza when dining in, picking up, or ordering delivery. These can make patrons question the care you put into the food itself. Think about it.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

SpotOn

FEBRUARY 26, 2025

Then costs go in order from most controllable to least controllable. That could simply be food sales , alcohol , and non-alcoholic beverages. Cost of Goods Sold (COGS) Your Cost of Goods Sold is the cost of your food and beverages. That way you'll have accurate food and beverage cost percentages for each COGS line item.

Point of Sale 90

Point of Sale License Insurance POS 90

Lavu

MAY 2, 2025

Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations.

Allergens 78

Allergens POS Management Management 78

Lavu

JUNE 13, 2025

Other bars and restaurants tout the benefits of increased safety and cleanliness (more on that below). By eliminating the need to count, store, and deposit cash, restaurants can free up staff time to focus on serving customers and preparing food. The Melt even went a step further, debuting with online, mobile, and QR-code ordering.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

EATER

DECEMBER 23, 2024

Lille Allen Organizations like Feeding America support the nations food-insecure communities. She told me she had been trying to figure out how to get a turkey from a food pantry; she had fallen on her hip recently, complicating existing mobility issues. I made a note to check into regular food deliveries from a local service.

Food 266

Food Food Supply Food Truck Food Safety 266

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. Traditional restaurants – with their huge overhead costs – just aren’t built for high delivery demand. All workers must be trained in food safety, not just upon hiring, but throughout their tenure.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

DECEMBER 27, 2022

As we close out 2022, food production is at risk. We’re still facing product shortages, exacerbated by ongoing supply chain interruptions and the Russian-Ukrainian war stalling food shipments – including 9.5 Inflation is causing food prices – and food insecurity – to soar. . Focus on Sustainable Food Production.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

OCTOBER 6, 2023

Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. The numerous, significant benefits of using IoT in the restaurant industry include: Enhancing food safety. Did you know that U.S.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

MAY 19, 2020

Many of you (even before CV-19) broadened your business model to include take-out and delivery. Delivery and takeout will be a permanent, expanded segment. There are many, many considerations for delivery (safety, preparation, logistics, POS, etc.). We are focusing here one essential piece: food costing.

Delivery 535

Delivery Food Food Safety Pricing 535

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. People are self-quarantining at home, on edge and ordering in. What does the delivery customer expect now? Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!).

Delivery 511

Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. Although mobile ordering isn’t the new kid on the block, it has certainly become the most popular because it’s one of the safest – and easiest – ways to order and pay for food. Dining/fast food/take out.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

JUNE 3, 2020

At the moment, delivery and takeout are the lifeblood of the restaurant industry. The team at Chowbus connected Modern Restaurnt Management (MRM) magazine with Mr. Pan, a 36-year-old living delivery driver in Chicago, to learn more about what his daily life is like now during this pandemic. Now I do 35-40 orders per day.

Delivery 414

Delivery Customer Service Healthcare Food Safety 414

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

AUGUST 26, 2021

However, for restaurants looking to provide the safest environment possible, the CDC’s guidance forced some to become “vaccination police,” as noted by United Food and Commercial Workers. Restaurants mainly use QR code technology as a substitute for physical menus and as a customer ordering platform.

Technology 568

Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Keep delivery cars clean and provide drivers with disinfectants to help them keep their cars clean.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

NOVEMBER 25, 2020

Quarantines and stay-at-home orders meant that restaurants were unable to serve guests onsite for months. Amid the ongoing pandemic, restaurants are expanding their curbside pickup, delivery, and outside dining options, while reconfiguring their tables to meet social distancing guidelines. Reiterate that safety is your priority.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. million users in 2019 to 45.6 million users in 2020, according to Statista.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S.

Delivery 366

Delivery Front of House Back of House Online Ordering 366