Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out. In the U.S.

Customer Experience 190

Customer Experience Loyalty Program Mobile Ordering Point of Sale 190

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

Loyalty Program 182

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 182

Modern Restaurant Management

MARCH 23, 2020

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

Technology 160

Technology Loyalty Program Customer Experience Mobile Ordering 160

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. For example, KFC even has facial recognition technology to cater to repeat customers.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process. Direct Delivery.

Franchise 215

Franchise Franchising Operations Loyalty Program 215

Modern Restaurant Management

OCTOBER 20, 2023

Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers. This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs.

Marketing 198

Marketing Loyalty Program Email Marketing Coupons 198

Modern Restaurant Management

JANUARY 31, 2023

Create a loyalty program that rewards customers for repeat visits during the Super Bowl. Between social media, loyalty programs, apps and email/text, restaurants have a built-in database of loyal customers. This can help increase sales and also encourage repeat business.

Loyalty Program 185

Loyalty Program Social Media Email Marketing Online Ordering 185

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Rely on Technology to Increase Operational Efficiency. pickup, delivery, drive-thru, ghost kitchens).

2022 190

2022 Hospitality Loyalty Program Point of Sale 190

Modern Restaurant Management

MAY 11, 2020

It soon became clear that those restaurants with curbside point-of-sale (POS) technologies and best practices already in place were better able to handle the increased strain on their IT networks when demand for online ordering and curbside pickup spiked. percent uptime, while internet service providers (ISPs) typically guarantee 99.9

Technology 146

Technology Loyalty Program POS Point of Sale 146

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 194

Loyalty Program Customer Service Consumer Goods Online Ordering 194

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

FEBRUARY 3, 2022

From managing an off-premise presence with online ordering platforms to navigating the labor shortage and keeping costs down, it’s clear from the emerging trends we are seeing that technology is at the heart of helping FSRs not only survive but make gains during these extremely challenging times.”

Loyalty Program 195

Loyalty Program Online Ordering Cash Management Point of Sale 195

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. Empowering Employees with the Right Tools and Training.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

DECEMBER 30, 2021

While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months. We predict that 2022 will see a new set of rapidly evolving, game-changing technologies. Key 2022 Trends. Tech Advancements.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In The time has come to drop the apps and set up your own delivery system that will be profitable now and in the future.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. All of a sudden, we live in a world where cloud-based technology is much less expensive, much more available and, most importantly, interconnected.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Harbor Touch

DECEMBER 20, 2022

Technology is transforming all aspects of our lives, and the restaurant industry is no exception. Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. Transforming customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). The very same technology has been working on cameras, too. Better Delivery.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Focus POS

SEPTEMBER 10, 2020

Download our free ebook: 4 New Must-Have Technologies for Your Restaurant. Another service that has been increasing in popularity lately is delivery. Delivery boosts customer satisfaction and convenience, while helping you reach a broader audience that may not have time for a full table service experience or takeout.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Focus POS

DECEMBER 11, 2019

In QSR, when technology is used to place an order, reports show it increases the frequency of visits by 6% AND a 20% increase to the average spend per visit. Enhance the speed of service with POS technology. Loyalty Perks. Creating a satisfying customer journey is painless when equipped with the right tools for the job.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Many smaller restaurants still rely on taking delivery orders over the phone, if delivery is even an option. Update Online Ordering Technology.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

APRIL 17, 2023

Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. Chatbots use BigData technologies to maintain statistics on dangerous operations and recommends what you should pay attention.​

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

7 Shifts

OCTOBER 31, 2022

Sticking with the above example of a coffee shop, you may want to talk about your restaurant advertising ideas for millennials, like using TikTok marketing to promote your menu items and an app-based loyalty program. Restaurant technology. US Chamber: 64 Grants, Loans and Programs to Benefit Your Small Business.

Point of Sale 397

Point of Sale Back of House Document Download 397

The Restaurant Times

NOVEMBER 23, 2020

Online food delivery now accounts for a substantial revenue share of the entire restaurant business. According to a report on the Restaurant Industry & Market Evolution, 40 percent of restaurant operators said that they are willing to invest between 10-20 percent of their revenue in technology. Takeaways and deliveries.

Ordering 111

Ordering Online Ordering Loyalty Program Mobile Ordering 111

7 Shifts

JULY 16, 2021

Sourcing Equipment. This includes but is not limited to your equipment, permits, menu, and marketing. Rent, equipment costs, supplies, marketing, and paying staff are among the costs you'll incur when just starting. A common way for coffee shops to get financed is through business loan programs. Obtain Funding.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

FEBRUARY 11, 2021

Both generations, having grown (or are growing) up with mobile phones in hand, are digitally savvy and expect relevant technology that offers convenience and meets their needs. Another tip for retaining customers is to implement technology that allows them to order and pick up a meal with no physical contact.

Mobile Ordering 198

Mobile Ordering Online Ordering Ordering Loyalty Program 198

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021.

Social Media 158

Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. We’ve also noticed the increased importance of loyalty programs at times like this.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

FEBRUARY 2, 2021

The need for contactless delivery has spurred the use of digital check points – Consumers are more comfortable placing their orders through mobile apps, voice ordering, digital menu and kiosks; giving tech-savvy restaurants an edge in the race for information data. All made possible by utilizing technology. References.

Mobile Ordering 116

Mobile Ordering Point of Sale Customer Service Loyalty Program 116