Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 198

Delivery Loyalty Program Download Online Ordering 198

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out. In the U.S. In the U.S.

Customer Experience 190

Customer Experience Loyalty Program Mobile Ordering Point of Sale 190

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

Delivery 204

Delivery Loyalty Program Online Ordering Dine-in 204

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. What the customer orders. What the customer orders.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

Loyalty Program 189

Loyalty Program Merchandise Mobile Ordering Fast Casual 189

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology 118

Technology Loyalty Program Mobile Ordering Online Ordering 118

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

Loyalty Program 182

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 182

Modern Restaurant Management

NOVEMBER 30, 2023

These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients. By delving into order histories and discerning customer preferences, operators can devise targeted loyalty initiatives or discounts.

POS 130

POS Operations Loyalty Program Seasonal Menu 130

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 190

Loyalty Program Email Marketing Customer Experience Seasonal Menu 190

Modern Restaurant Management

OCTOBER 13, 2022

Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Another way to increase the value of customers’ dining experience and increase return visits is to provide loyalty rewards with a custom, restaurant-branded mobile application. Consider Expanding Delivery Options in Your Market.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Squirrel Systems

APRIL 22, 2024

Moreover, integration with other services like online ordering platforms and loyalty programs offers a seamless management experience. Robots can handle tasks ranging from food preparation to delivery to tables and even interacting with guests. Robotics in Dining Robotics technology in restaurants is no longer just a novelty.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

Loyalty Program 197

Loyalty Program Social Media 2023 Download 197

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 194

Loyalty Program Customer Service Consumer Goods Online Ordering 194

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In The time has come to drop the apps and set up your own delivery system that will be profitable now and in the future.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

Marketing 198

Marketing Loyalty Program Email Marketing Coupons 198

Modern Restaurant Management

JANUARY 31, 2023

Create a loyalty program that rewards customers for repeat visits during the Super Bowl. Between social media, loyalty programs, apps and email/text, restaurants have a built-in database of loyal customers. This can help increase sales and also encourage repeat business.

Loyalty Program 185

Loyalty Program Social Media Email Marketing Online Ordering 185

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 204

Technology Loyalty Program Front of House Online Ordering 204

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. Support Women.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. Empowering Employees with the Right Tools and Training.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

JULY 13, 2022

Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty. Promotion and Loyalty Programs. Direct Delivery. Play to Your Strengths.

Franchise 215

Franchise Franchising Operations Loyalty Program 215

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. It’s a connected way to ensure the customer remains happy.

Loyalty Program 202

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 202

Focus POS

SEPTEMBER 10, 2020

Another service that has been increasing in popularity lately is delivery. Delivery boosts customer satisfaction and convenience, while helping you reach a broader audience that may not have time for a full table service experience or takeout. A delivery operation can be very profitable if done well, but it requires the right software.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Modern Restaurant Management

FEBRUARY 3, 2022

In most cases, new menu offerings involved adding takeout and delivery options. Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years.

Loyalty Program 195

Loyalty Program Online Ordering Cash Management Point of Sale 195

7 Shifts

JULY 16, 2021

Sourcing Equipment. This includes but is not limited to your equipment, permits, menu, and marketing. Rent, equipment costs, supplies, marketing, and paying staff are among the costs you'll incur when just starting. A common way for coffee shops to get financed is through business loan programs. Obtain Funding.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

DECEMBER 5, 2022

This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual. Owners could also glean insights on location data to identify optimal locations for expansion plans or even know where to set up ghost kitchens in high-delivery areas. The possibilities are truly endless.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

BNG Point of Sale

SEPTEMBER 8, 2021

How To Increase Food Delivery Sales . Food and restaurant delivery sales are of critical importance now in the restaurant business industry. In the restaurant industry, the rise of internet-based food ordering and delivery platforms has changed the way traditional restaurants operate completely. . Create An Online Presence .

Delivery 52

Delivery Point of Sale Food Online Ordering 52

Modern Restaurant Management

DECEMBER 16, 2021

The key in achieving an omnichannel strategy is heavily dependent on IoT solutions; connected and smart technology to deploy systems like self-order terminals, interactive menu boards, drive-thru automated kiosk and delivery systems. pickup, delivery, drive-thru, ghost kitchens). Use Data and AI to Reach Out and Touch Your Customers.

2022 190

2022 Hospitality Loyalty Program Point of Sale 190

Modern Restaurant Management

DECEMBER 21, 2022

Explore Higher-Margin Offerings : Related, next year, restaurants can look to new ways to offset pressures on margins by leaning more into higher-margin offerings like catering and delivery direct through owned channels vs. third party delivery. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

MARCH 23, 2020

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019.

Technology 160

Technology Loyalty Program Customer Experience Mobile Ordering 160

Modern Restaurant Management

DECEMBER 30, 2021

Technology also allows for seamless delivery operations during colder months. Managing the kitchen is a huge part of making delivery and in-venue a successful balancing act. Restaurants who use a combination of programs, like digital ordering and automated marketing, see nearly double check sizes and boosted returner revenue.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Focus POS

DECEMBER 11, 2019

Online and mobile ordering adds value and convenience to the customer journey— 40% of customers prefer to order online for quick pickup and delivery. Loyalty Perks. Customers in 2020 are all about perks — 87% of survey respondents belong to fewer than 3 loyalty programs each.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Harbor Touch

DECEMBER 20, 2022

This could include introducing loyalty programs, special offers, or custom menus based on customers’ past purchases. This eliminates any wait time associated with traditional take-out or delivery services and gives customers greater control over what they order. Innovating online ordering. Introducing kitchen automation.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78