Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. You can increase revenue.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

FEBRUARY 13, 2025

Identify your biggest pain points. Are you aiming to speed up service, cut labor costs, or increase online sales? Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Set clear goals.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MAY 23, 2025

A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. For example: Lets say your restaurant made $100,000 in total sales last month. What Are Restaurant Profit Margins?

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm. Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Sales: 80% of sales typically come from 20% of clients. But first, why is customer retention such a big deal? Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Nowadays, running a successful restaurant takes more than great food and good service. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

JULY 11, 2025

On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. It’s called decision fatigue , and it kills conversions.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. Optimize Your Restaurants Online Presence Your restaurants online presence is often the first touch point for potential guests, so make it count.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 21, 2025

If your restaurant isnt showing up in local searchesor if customers cant easily place an order once they find youyoure missing out on sales. You can also use loyalty incentives, like a rewards program that gives customers points when they order through your website but not when they order through third-party apps.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. Your Google Business Profile serves as the first point of contact for many potential customers searching for local restaurants.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

FEBRUARY 12, 2025

Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily. When used correctly, restaurant email marketing keeps your restaurant top of mind, turning occasional diners into loyal regulars.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Restaurant Business

JUNE 23, 2025

They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. Starbucks’ deal with Empower Delivery fits the acqui-hire framework.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

ChowNow

JULY 4, 2025

Dining habits change, food costs fluctuate, and customer preferences can shift depending on what’s trending. A shift in dining trends. To learn what’s happening, your first step is to dig into your POS data to confirm the drop-off in sales. Even your most reliable menu items can lose their shine over time.

Menu 150

Menu Online Ordering Seasonal Menu Point of Sale 150

Squirrel Systems

FEBRUARY 13, 2025

In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. You can monitor sales performance, track inventory, adjust staff schedules, and analyze customer behaviorall from a single platform. Heres how POS systems are evolving and why they should be at the heart of your strategy.

2025 93

2025 POS Technology Operations 93

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. Since 2014, these channels have grown 300% faster than dine-inand the trend isnt slowing down. Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations.

Technology 130

Technology Management Management Operations 130

Restaurant Business

JUNE 17, 2025

In-store sales at convenience stores hit a record $335.5 Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7%

Food 275

Food Fast Casual Leadership Loyalty Program 275

Restaurant Clicks

JULY 22, 2025

Reviews on Yelp, TripAdvisor, and other platforms point to consistent quality and a taste that feels true to the region. Mississippi has a strong barbecue scene rooted in tradition and local pride. From small towns to bigger cities, you’ll find spots that have been serving for years alongside newer places gaining attention.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

Lavu

FEBRUARY 28, 2025

Integrations : Connect with loyalty programs, delivery platforms, and inventory systems for seamless personalization. Increases Sales : Personalized recommendations drive purchases. POS systems are transforming dining by making personalized experiences easy and efficient. A great example of this in action is OMaddys in Florida.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Harbor Touch

MARCH 18, 2025

Establish reorder points like 10 cases of fries or 5 gallons of sauce to avoid shortages during rushes. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. This isnt just theory from a manual. It revealed more than any resume could.

Management 148

Management Management Seasonal Menu Cash Management 148

Rocket Fuel

NOVEMBER 12, 2024

In theory, food delivery seems like an ideal way for restaurants to expand their reach and increase revenues by serving people who have already decided not to dine in. In practice, delivery has become a persistent source of customer dissatisfaction. Delayed deliveries. The good news is QSRs can push back.

Delivery 52

Delivery Webinar Point of Sale Food 52

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. In this post, we’ll explore how integrating POS data into your marketing strategy can boost engagement, improve customer satisfaction, and ultimately increase sales. Here’s how: What is POS Data?

POS 78

POS Loyalty Program Marketing Point of Sale 78

Paper Chase Accountancy

JULY 2, 2025

Sales tax, payroll taxes, income tax – the list is extensive. Profit margins are notoriously narrow, and navigating the complexities of expenses, payroll and tax compliance can make or break even the most promising culinary venture. In this high-stakes environment, an annual scramble to sort out finances is a recipe for disaster.

Cash Management 93

Cash Management Tip Distribution Point of Sale POS 93

ChowNow

MAY 16, 2025

A great dining experience starts long before someone walks through your door. 62% of diners have been discouraged from ordering takeout or delivery because of a poor restaurant website experience. 62% of diners have been discouraged from ordering takeout or delivery because of a poor restaurant website experience.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Lavu

MARCH 13, 2025

POS systems do more than handle payments they utilize POS data to help restaurants analyze and manage seasonal sales trends. Plan Inventory : Track sales velocity to stock up on popular items while avoiding overstocking. Monitor Key Metrics : Track sales, customer visits, and average ticket sizes to make data-driven decisions.

POS 78

POS Seasonal Menu Point of Sale Inventory 78

ChowNow

JULY 18, 2025

Online ordering systems, point-of-sale systems and CRM tools can help you track this data more reliably. This is known as your customer acquisition cost (CAC)—a straightforward way to measure how effective your marketing expenses are at converting new customers. If yes, add it in when calculating your CAC.

Email Marketing 195

Email Marketing Social Media Customer Service Online Ordering 195

Lavu

APRIL 4, 2025

favorite dishes, dining frequency). Digital Ordering : Track online behaviors and delivery preferences to send targeted messages. Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. Segment Customers : Group customers by behavior, preferences, or occasions (e.g.,

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

Lavu

NOVEMBER 30, 2024

These systems offer: Real-time tracking of ingredient costs Automated inventory updates Insights into menu item performance Detailed reports on profitability "Menu engineering is a practical way for restaurateurs to optimize their menu for peak profitability and a better customer dining experience."

POS 78

POS Waste Inventory Cash Management 78

Lavu

JULY 25, 2025

In today’s fast-paced restaurant industry, speed and flexibility at the point of sale are no longer optional—they’re expected. As the demand for seamless dining experiences grows, adopting a mobile POS isn’t just a tech upgrade—it’s a strategic move for future-focused restaurants. However, this is just the tip of the iceberg.

Café 78

Café POS Mobile Ordering Point of Sale 78

SpotOn

DECEMBER 11, 2024

" They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. The history of fast casual dining The fast casual concept was born in the 1990s but gained popularity in the mid-2000s with the massive success of Chipotle Mexican Grill.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Lavu

JULY 18, 2025

Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. In this post, we’ll explore five essential POS features designed to reduce wait times and deliver faster, more efficient dining experiences. Digital menus also play a role in speeding things up.

POS 60

POS Mobile Ordering Communication Customer Service 60