Restaurant Engine

MARCH 27, 2024

Did you know that trust is key for restaurant customers? With this staggering statistic, you can see how vital restaurant reputation management is to your business. To help you with review management tips, let’s look at 10 secrets to online review success. #1: You do this by knowing your customer base.

Social Media 59

Social Media Website Management Email Marketing Customer Service 59

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. Most large F&B brands know the power of messaging apps to respond to customer queries. But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication. How Can Chatbots Be Used by Restaurants?

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

FEBRUARY 4, 2022

A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Delivery Options.

2022 218

2022 Customer Service Online Ordering Website Management 218

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. For smaller restaurants, it may just be an owner and general manager. We chose everyone from hourly, to managers, to regional and beyond.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing. So, first step – let’s refer to it as a challenge.

Social Media 474

Social Media Cash Management Blog Equipment 474

Modern Restaurant Management

JUNE 4, 2021

Understandably, the top six search results are the most coveted rankings for any business and are commonly referred to as the Google Six Pack. Claiming their GMB account can help restaurateurs manage how their business appears in Google search results and improve website rankings on Google Maps and local search results.

SEO 231

SEO Website Management Online Ordering Mobile Ordering 231

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Traffic times.

License 459

License Hiring Equipment Point of Sale 459

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Goliath Consulting

SEPTEMBER 27, 2020

For example, Denny’s customers can order through Amazon Echo (Alexa) (1); Dunkin’ and Domino’s Pizza have also deployed bot and voice-enabled ordering by Alexa, Siri or Google Home, and Chipotle Mexican Grill rolled out voice AI to power their mobile orders in 1,800 of their locations (2). producer of such self-order kiosks (6).

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Happy customers share their experience with a service, brand, or product with people they know. An example is a happy customer telling a coworker about a standout customer service experience.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Indoor Media

AUGUST 5, 2020

While few would argue that an auto shop website isn’t necessary, the range of what qualifies as a “website” is pretty broad. Whichever route you choose to take, be it build your own or hire a professional, here’s a checklist to help you create an effective, traffic-driving auto shop website. Choose a Website Builder.

SEO 117

SEO Website Management Customer Service Advertising 117

Open for Business

MARCH 23, 2023

In 2020, the pandemic reduced demand in the food service sector by more than 30%. Your brand is everything, so it makes sense to have a dedicated team member managing it. One sign that it’s time to hire marketing staff is that you, your general manager, or current team members handling marketing feel overwhelmed.

2023 78

2023 Marketing Social Media Email Marketing 78

Goliath Consulting

NOVEMBER 23, 2021

QR codes and digital menus allow for customers to order food and beverages at restaurants and avoid touching physical menus that may or may not have been sanitized properly. Customers are able to scan the QR code, which redirects them to the restaurant’s website in which contains the restaurant’s menu. in July, climbing 4.6%

Loyalty Program 88

Loyalty Program Social Media Customer Experience Online Ordering 88

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. Even larger brands, like that of the sub/sandwich franchise Jersey Mikes, relied on third-party delivery as a way of managing within its capacity (4).

Delivery 107

Delivery Food Back of House Franchise 107

Restaurant Engine

FEBRUARY 24, 2021

Hiring good staff is integral to your overall customer dining experience. As the people your diners spend the most time with, your waitstaff is pivotal to the overall customer experience. Bad service is bad service. Because Craigslist is a locally based service, you’ll generally only find local candidates.

Hiring 64

Hiring Website Management Customer Service Customer Experience 64

Restaurant Engine

DECEMBER 8, 2021

This system also helps you improve customer service while increasing customer loyalty. Service and support – you may have to pay extra for this. #2: Bottom line is the right POS system can increase customer loyalty, help you provide customer service, speed up operations, streamline your labor needs, and much more. #3:

Point of Sale 96

Point of Sale POS Website Management Customer Service 96

Lavu

FEBRUARY 21, 2020

One of the biggest challenges that restaurants face is obtaining and retaining customers. This calls for restaurants to be creative on what they offer their customers. Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Restaurant Engine

JANUARY 26, 2022

Pay attention to all of your costs when looking at food service financing solutions. This also refers to the last line on your restaurant’s balance sheet – where you show profit and loss and your net operating income. In this article we look at how to improve your food service bottom line with these seven financing solutions. #1:

Cash Management 59

Cash Management Food Website Management Inventory 59

Modern Restaurant Management

OCTOBER 21, 2019

Combine this with the fact that restaurants get more customer calls than any other kind of small business and you can see why it’s important to provide an efficient and positive experience for customers calling your restaurant. Despite the number of customer calls that come in, 62 percent of them go unanswered.

Customer Experience 119

Customer Experience Online Ordering Customer Service Reservations 119

Sling

OCTOBER 1, 2023

You’ll gain valuable experience in such foundational business practices as: Marketing Food prep Payroll Menu development Scheduling Suppliers Employee development Networking Customer service The lessons you learn can be directly applied to the catering business you start. the customers you want to serve). Check their references.

Catering 78

Catering License Transportation Advertising 78

The Restaurant Times

JUNE 2, 2020

However, with a focussed strategy, cloud kitchen owners can enhance their customer engagement and retention to make a mark in the industry. This blog post majorly covers different marketing channels, the planning process as well as tips to increase customer retention for dark kitchens. . Incentivize Your Customers .

Loyalty Program 81

Loyalty Program Social Media Website Management Online Ordering 81

Indoor Media

JULY 15, 2021

They also continuously evolved their services to meet demand. The name is supposed to reference both “yellow pages” and “help.” ” It wasn’t until 2005 that Yelp launched the first website version that looked somewhat like the Yelp of today. Receive and respond to direct customer messages.

Advertising 78

Advertising Website Management Email Marketing Social Media 78

Sling

OCTOBER 31, 2022

Getting a customer-centric point of view can go a long way toward helping you make the right decisions. Doing so will give you valuable insight into what it takes to run this type of business on a daily basis, including fundamentals like: Marketing Payroll Retail management Scheduling Employee development Customer service.

Insurance 78

Insurance Website Management Equipment Advertising 78

Ken Burgin

JULY 9, 2022

It also flows through to the quality of service and care of customers. Short points about your commitment to honesty and hard work, plus care and respect for customers and for the staff. Approachable management: someone in authority who staff can talk to if they notice things aren’t right.

Point of Sale 60

Point of Sale Cash Management Website Management Audits 60

Foodable

OCTOBER 6, 2021

Campbell founded Review Trackers over ten years ago and helps over fifty thousand restaurants in thirty-five countries track and manage their customer feedback from websites like Google, Facebook, and Tripadvisor. Click here for more recovery and relief information for restaurant, hospitality and food service operators.

Influencer 77

Influencer Hospitality Website Management Reference 77

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyalty program great. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Ken Burgin

JANUARY 3, 2023

The ‘About Us’ and the ‘Contact Us’ pages on your website can be a great way to build interest and sales, but they need to be designed with care, imagination and plenty of information. These two pages are the doorways for curious people who want to find more about your food, atmosphere and service. Don’t want to answer the phone?

Social Media 60

Social Media SEO Website Management Book 60

Indoor Media

OCTOBER 28, 2021

A simple thank you note can also do wonders in terms of reputation management and customer retention. A thank-you note sent after an interaction, such as a meeting or phone call, shows customers how much they matter, encouraging them to stick around longer. This invitation leaves the door open for repeat business.

Social Media 78

Social Media Email Marketing Website Management Customer Service 78

The Restaurant Times

JUNE 30, 2021

A manager is responsible for the general administration of the staff and the smooth functioning of any organization. A restaurant manager, however, has multifaceted responsibilities. In addition to managing internal operations, he is also the interface between customers and the staff. Managing Finance .

Operations 52

Operations Management Management Front of House 52

The Restaurant Times

MARCH 14, 2022

However, the team can only achieve the desired outcome if headed by a potent restaurant manager. Hence, a restaurant manager is an integral part of a restaurant business and plays a crucial role in steering its direction, which is why their job description must be adeptly formulated. Managing Overall Team Performance.

Management 52

Management Management FOH BOH 52

Goliath Consulting

SEPTEMBER 28, 2021

Google My Business enables you to manage and optimize your Business Profile on Google. Furthermore, Google My Business is often the first place most customers go to look for information about a company. If your business does not show up on the first page of listings, then it’ll most likely get ignored and customers will look elsewhere.

SEO 78

SEO Website Management Food Safety Customer Service 78

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. This kind of restaurant serves customers solely through online orders and delivery. Your ghost kitchen may be able to function as a centralized commissary or production hub, streamlining labor costs or even inventory management.

Front of House 78

Front of House Back of House Website Management Delivery 78

Restaurant Engine

MARCH 10, 2021

Coupons can bring in repeat customers to your restaurant. As a restaurant owner or manager, you want to drive new customers into your restaurant. You may also want to increase the loyalty and retention rate of your current customers. Coupons Encourage New Customers. Coupons Grab the Coupon-Savvy Customer.

Coupons 80

Coupons Email Marketing Social Media Website Management 80

The Restaurant Times

SEPTEMBER 22, 2021

Restaurants should make sure they have a website of their own that lets the customers order directly. The website should also make it easy for them to connect with you. Therefore, you need to put in all the necessary efforts to build your restaurant website successfully. . How To Build A Vibrant Restaurant Website.

Online Ordering 52

Online Ordering Ordering Website Management SEO 52

Black Box Intelligence

AUGUST 31, 2021

People trust other people, and when potential customers see that other guests enjoy your food, service and atmosphere, it makes them feel more confident in giving your business a try. Local search is critical to attracting customers to offline businesses, and the most popular local search term by far is “restaurants near me.”

Social Media 72

Social Media Customer Service Online Ordering Customer Experience 72

The Restaurant Times

JUNE 26, 2021

With new threats coming up, like changing customer expectations, new competitors, etc., managing each step efficiently can be challenging. Therefore, a well-prepared restaurant checklist is required to manage the reopening process in the smoothest possible way. . Restore Customers’ Trust. is a good start.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

The Restaurant Times

APRIL 27, 2022

quick service (QSR) industry’s output increased by over 50% since 2007 and reached more than 283 billion U.S. Because of being moderately priced, these restaurants are popular among younger demographics and have high repeat customers. . Ease of access and connectivity to ensure returning customers. Food Service License.

Casual 52

Casual Dine-in License Certification 52