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Customerservice is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customerservice. Personalize the Customer Experience.
Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. A smooth mobile experience keeps people engaged and leads to more online bookings.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. There will always be a customer on the receiving end of that waste of time. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.
per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing.
It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any specialservices you're offering like curbside pickup or no-contact delivery. The Power of Mobile-First Design. Be sure to give people an incentive to sign up, too.
Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience.
The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. In a world where every second counts, mobile food ordering is experiencing exponential growth.
The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations.
And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. And the tactics are quickly stealing customers from restaurants. Made-to-order food is now second only to gas as a driver of c-store visits.
Heres how to craft an experience that leaves customers delighted and eager to return. Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Staff should be knowledgeable, offering helpful suggestions based on customer preferences and dietary needs.
And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.
– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.
Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like.
The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S.,
Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. Why Every Restaurant Needs an Online Ordering System The answer is simple: to stay competitive.
As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.
Automation tools also provide value through mobileordering apps, AI solutions, digital reviews apps, and online reservation software. MobileOrder Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.
Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. How do you handle multiple tables and orders at once? What does excellent customerservice mean to you? Tell us about a time you dealt with a difficult customer. How did you resolve it?
You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?
Since most consumers are attached to their smartphones, the best way to stay connected with their favorite restaurants is through mobile apps. However, just because most restaurant chains have hopped on the trend doesn’t mean they’ve mastered all the features diners want and need in a mobile app.
But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.
Create a Strong Online Presence While platforms like Instagram and TikTok can generate buzz for a restaurant, many Gen Z customers are still looking to traditional platforms like Yelp and Google Maps when choosing a restaurant to visit; therefore, marketing strategies should focus on creating a strong online presence for the overall brand.
On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Key customer factors that influence dining preferences, from demographics to behavior.
By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.
Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests.
By partnering with ChowNow, Healthy Balance Meals saves over $13,000 annually in commission fees while gaining full control over their online ordering experience. With a branded mobile app, direct customer relationships, and flexible menu updates, theyve streamlined operations, strengthened their brand and grown their business.
Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. Local restaurant SEO is the best way to attract new customers, and its easier than you thinkyou dont need to be a technical expert to start seeing real results.
and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners. The report, which surveyed 127 restaurant executives across the U.S.
. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.
This is often the result of a lack of focus, as restaurant owners and managers prioritize the kitchen, dining area and customerservice, neglecting the bathrooms. If your bathroom is not accessible to all, your restaurant is likely not reaching its full addressable customer base. Herein lies a particular challenge.
But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.
The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages. Leverage CRM Tools That Will Make Your Customers Swoon.
Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.
For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Mobile chatbots equip restaurants and food delivery apps to do many things. Covid-19 impacted customerservice in new ways.
Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can customers find you? Can they read about weekly specials or see photos of your most popular dishes?
This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. One notable development is the prevalence of QR codes. A recent Paysafe study with 200 U.S.
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.
Send them a personalized lunch special discount to fuel the rest of their workday, giving them the pick-me-up they were looking for. Create an app to make it easy for Gen Z to place a mobileorder, review their regular meals and stay up to date on seasonal specials and rewards.
Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." That's why we instituted lower-priced lunch specials and made other adjustments. The customer's needs always come first, even though my prices continue to rise.
We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.
Luckily that’s easier today with mobile advertising and restaurant owners should consider embracing this modern technology to market their business effectively. One of the most personal forms of mobile marketing, targeting based on location, has two main strategies every restaurant owner should be aware of.
To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. Support a range of ordering scenarios and preferences. Now, customers can even order remotely from their own devices.
Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. Customers can input their own orders at the table and then pay on the same device.
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