Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. ." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. One of the most impactful changes – and the stickiest – is contactless payment.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. “Customers still associate the experience with your brand. “Customers still associate the experience with your brand. Toast analyzed data from restaurants on Sunday, Feb.

Food Order 309

Food Order 2024 Delivery Sports 309

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.”

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Restaurant Clicks

JULY 22, 2025

From small towns to bigger cities, you’ll find spots that have been serving for years alongside newer places gaining attention. Each one has built a solid reputation for serving food people keep coming back for. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House 155

Back of House Front of House Seasonal Menu Fast Casual 155

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Restaurant Clicks

JULY 18, 2025

Whether you’re in a small town or a big city, you’re never too far from a place serving up BBQ that locals swear by. These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers.

Back of House 148

Back of House Front of House Seasonal Menu Fast Casual 148

Goliath Consulting

APRIL 5, 2025

Heres how to craft an experience that leaves customers delighted and eager to return. Staff should be knowledgeable, offering helpful suggestions based on customer preferences and dietary needs. High-Quality Food and Presentation Delivering dishes that match or exceed customer expectations is critical.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. But is B Corp certification something restaurants should pursue? I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

Certification 221

Certification Fast Casual Government Front of House 221

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers.

Fast Casual 178

Fast Casual Front of House Back of House Leadership 178

SpotOn

JANUARY 14, 2025

  “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. For the last 12 years, she worked in hospitals serving the senior community in particular. ” Renee Gordon is no historian.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. . So much data is generated at every point within a restaurant, whether fast casual or fine dining.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Perfect Daily Grind

JUNE 13, 2025

Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy. This set the precedent for future astonishing auction prices, which have since surpassed US $10,000/kg. billion in sales.

2025 158

2025 Point of Sale Café 2024 158

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one.

Website Management 195

Website Management SEO Book Customer Experience 195

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Lavu

JULY 4, 2025

As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. Historically, cash registers in restaurants served one purpose. They managed customer payment and provided change when needed. Lavu’s designed our iPad POS exclusively for restaurants.

POS 78

POS 2025 Front of House Back of House 78

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Lavu

MAY 2, 2025

Managing food allergies in a restaurant isn’t just about good service its a critical safety responsibility. With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers. Lets explore each feature in detail.

Allergens 78

Allergens POS Kitchen Safety Management 78

SpotOn

JUNE 17, 2025

95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery. 95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

7 Shifts

NOVEMBER 24, 2024

Describe a time when you had to handle a long line and impatient customers. An ideal answer might highlight their love for engaging with customers and contributing to a team-oriented work environment. 60% of customers would dine at a restaurant more frequently after a positive experience. What did you do?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Lavu

JULY 11, 2025

They provide better flexibility, real-time insights, and improved customer experiences. Enhanced Security: Built-in safeguards for customer and business data. Key takeaway: Cloud-based POS systems not only solve current operational issues but also prepare restaurants for future growth and changing customer expectations.

POS 78

POS Management Management Mobile Ordering 78

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options. Start by identifying who your ideal customer is.

2025 78

2025 Employee Relations Tip Distribution POS 78

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Lavu

JULY 18, 2025

In the fast-paced world of food service, every second counts. Long wait times can lead to frustrated customers and lost revenue. Whether you’re running a quick-service counter or a full-service restaurant, the right tools can significantly enhance your speed of service. times faster than traditional methods.

POS 60

POS Mobile Ordering Communication Customer Service 60

Clover - Restaurants

JUNE 30, 2025

Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out. Live Check.

Hospitality 52

Hospitality Technology FOH Front of House 52

SpotOn

MARCH 24, 2025

Chef Judy’s culinary expertise had drawn acclaim on Food Network shows like Chopped and Supermarket Stakeout , but neither Moore nor Chef Judy had run full-service restaurants.   King and Moore worked together to customize a system that would fit Uptown’s specific needs. Servers save 3-5 minutes per table.”

Front of House 52

Front of House Customer Service Reservations POS 52

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

License 90

License Point of Sale Insurance POS 90

Lavu

APRIL 25, 2025

Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customer experience. POS integrations can help.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Lavu

JUNE 26, 2025

Running a successful restaurant isn’t just about great food and service—it’s also about smart financial management. You may feel that they are pulling you away from where the real action is, out front and in the kitchen. You probably joined the industry to make delicious food to serve and create a great environment for your patrons.

2025 113

2025 Cash Management Point of Sale POS 113

Focus POS

JANUARY 17, 2023

As a restaurant owner and manager you want to make sure your staff and customers are protected every time they come in to order food from your establishment. Implement the right restaurant software solutions to help improve your business’ front end safety standards and provide your staff with technology to help them throughout their shift.

Seasonal Menu 78

Seasonal Menu Front of House Online Ordering Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Customer habits have also shifted after the pandemic. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

SpotOn

JUNE 27, 2025

Misconception 2: QR won't work well for up-scale full-service concepts because it will create a lousy guest experience. Fine-tune your serving style What happens after a guest scans a QR code and places their order? How do customers who don't use mobile phones place their orders?

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52