Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. In the strictest sense of the term, a ghost kitchen is an off-premise facility for the preparation of food for delivery. How a ghost kitchen works.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

MARCH 25, 2020

Their technology allows a restaurant to enable curbside order, pay and delivery – with 24 hours. The company is offering Tap & Order and Tap & Pay technology free during the COVID-19 crisis. This means a restaurant can convert their parking lot into a touch free take out zone and also implement online ordering.

Online Ordering 115

Online Ordering Insurance Mobile Ordering Website Management 115

Mad Mobile

JANUARY 30, 2024

In today’s fast-paced world where convenience is king and customer experience reigns supreme, restaurants are switching up their service game. Welcome the simplicity and efficiency of tableside ordering services. What is tableside ordering? All orders go from a digital device and directly to the kitchen.

Ordering 40

Ordering Mobile Ordering Customer Service Customer Experience 40

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . With each chapter, she highlights the ways the tipped minimum wage exploits workers from a particular job category, including restaurant servers, delivery drivers, nail technicians, and more.

Back of House 143

Back of House Employee Relations Delivery Mobile Ordering 143

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. If it's not measured, it won't be managed. But what should be measured, and how? Inventory turnover ratio.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

ChowNow

MARCH 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

ChowNow

AUGUST 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

Modern Restaurant Management

NOVEMBER 30, 2020

It could be that you've got mobility issues. But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view. It's extremely convenient if you just want to quickly run in and out and grab something.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

EATER

JUNE 5, 2020

Across the country, delivery app couriers for Caviar, DoorDash, and UberEats face confusion (and the risk of arrest) during citywide curfews James* works as a courier for four different app-based delivery services, but in 2012, he drove a yellow cab in New York City during Hurricane Sandy. Cindy Ord/Getty Images.

Restaurant Law 75

Restaurant Law Food Safety Employee Relations Delivery 75

BNG Point of Sale

JULY 30, 2021

If you know your customers are out there, then you can find them instead of relying on them to find you. . So, to find your customers, you also have to know where they are going to be. Don’t you think your regular customers will find you if you have a central location? Insurance comes in many varieties.

Food Truck 52

Food Truck Food Point of Sale Online Ordering 52

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

JULY 1, 2020

Yelp released an Economic Impact Report outlining economic shifts as restaurants start to reopen for dine-in service and people respond to Black Lives Matter protests across the country. Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Yelp's Economic Impact Report. Ecolab chairman and CEO.

2020 180

2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 215

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 215

Modern Restaurant Management

APRIL 7, 2020

Ensuring business interruption insurance covers COVID-19. Right now, restaurants aren’t receiving the benefits they deserve from insurance companies. Small actions like buying a gift card, ordering take-out, or leaving a review can make a difference. These small gestures of support make a meaningful business impact.

Tip Distribution 170

Tip Distribution Healthcare Hospitality Food Supply 170

Restaurant365

MARCH 30, 2020

With the sudden elimination of dine-in options, many restaurants are either shifting to a takeout/delivery only model or implementing a delivery option for the first time. Deciding whether to add delivery, and how, is a particularly difficult decision for restaurants during these times.

Delivery 78

Delivery Operations Insurance Cash Management 78

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Restaurant365

FEBRUARY 25, 2020

Full-Service Restaurants. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Catering Services. Profit margins average 7-8% for catering service businesses. Add Online Ordering to Your Restaurant.

Loyalty Program 183

Loyalty Program Fast Casual Point of Sale Online Ordering 183

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Cheetah

OCTOBER 3, 2020

Now that you’re no longer limited to takeout and delivery, there are a few things to take care of before getting back to indoor dining. Now that indoor dining is once again allowed, waitstaff, cooks and sanitation workers are asked to come back to work with no changes to their compensations, health insurance or paycheck.

Inventory 78

Inventory Insurance Cash Management Point of Sale 78

Apicbase

JUNE 16, 2023

The metrics and calculations in this list will help you bring order to the chaos and manage the performance of each unit in the chain. From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

JULY 27, 2020

“Cities such as San Francisco and Honolulu, which have had some of the nation’s strictest stay-at-home orders, are now seeing the highest numbers of closures relative to the number of businesses in their respective cities.” Professional services such as lawyers and accountants are seeing fewer closures.

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Empty toilet paper shelves and daily home deliveries became the picture of the pandemic for many white-collar workers. Who Are Low Wage Workers?

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

EATER

MAY 26, 2020

Reopening restaurant dining rooms still puts customers and employees at risk. In all but a handful of states , it is now legal or will soon be legal to once again operate dine-in services at restaurants. The wineries are opening this weekend for indoor service and we’re going there tomorrow,” crowed one retiree a few weeks ago. “I

Fine Dining 145

Fine Dining Employee Relations Customer Service Dine-in 145

Modern Restaurant Management

MAY 5, 2020

Virtual Service Offerings : New Virtual Service Offerings will now appear on business pages offering virtual consultations, classes, tours, shows and performances. Yelp Virtual Services. Since we’ve made new banner alerts available, more than 224,000 businesses have written personalized messages to their customers.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Empty toilet paper shelves and daily home deliveries became the picture of the pandemic for many white-collar workers. Who Are Low Wage Workers?

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

Modern Restaurant Management

OCTOBER 15, 2019

A recent study of restaurant brands achieving consistent positive traffic growth revealed these companies get much better guest sentiment scores based on their service according to White Box Social Intelligence™ They are also better at retaining their employees, particularly at the management level. Best Foodie Cities in America.

2019 84

2019 Point of Sale Small Business Consumer Goods 84