Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Fifth place goes to guacamole.

2024 196

2024 Loyalty Program Food Order 2030 196

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. Guests can browse the menu at their leisure, customize their orders precisely, and send them directly to the kitchen.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, which includes optimizing their payments experience.

Technology 123

Technology Cash Management Customer Experience POS 123

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability.

Hospitality 179

Hospitality Customer Experience Loyalty Program Customer Service 179

Lavu

NOVEMBER 17, 2023

Profit margin is a key metric, especially pivotal in restaurant sales, that calculates the percentage of revenue left as profit after covering expenses. This, in turn, can significantly increase your sales and enhance profit margins, pointing towards areas of strength and potential areas for improvement.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Read on for our key predictions to help operators get a leg up.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

MadMobile

APRIL 26, 2023

Connected commerce is a rapidly growing trend in the retail and restaurant industries, and it is changing the way businesses interact with their customers. By seamlessly integrating online and offline channels, this strategy is creating a more personalized and convenient experience for consumers. What is Connected Commerce?

Mobile Ordering 98

Mobile Ordering Loyalty Program Retail Point of Sale 98

Buzztime Business

DECEMBER 26, 2023

These strategies can help increase sales while driving up guest satisfaction – it’s a win-win. Empower your waitstaff with sales secrets for bigger checks (and tips). Result: Boost Drink and Dessert Sales by Up to 40% Select louder, higher tempo tunes during busy times (you’ll turn tables faster). Put fun on the menu.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything “We understand our customers extremely well,” said Ville Myllyniemi, CEO at Fafa’s. "Everything has changed," he said. "We

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Crypto has not made up a big portion of Starbucks' overall sales, but this collaboration is significant nonetheless. Camboflare.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. Table of Contents.

License 459

License Hiring Equipment Point of Sale 459

Squirrel Systems

FEBRUARY 16, 2024

In this article, we delve into the anticipated restaurant and menu trends for 2024 and explore how technology, particularly advanced point-of-sale (POS) solutions, can enable restaurateurs to ride the wave of these trends successfully. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

Apicbase

MARCH 28, 2024

That means you are collaborating with multiple stakeholders who each have their own data points to focus on. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on. But with so many kitchen management systems vying for your attention, you need to narrow down the options.

Management 52

Management Management Point of Sale Kitchen Safety 52

Culinary Digital

APRIL 5, 2023

Be it a CXOs, manager or food service operation experts, investing in the right software for your foodservice business is crucial to streamline operation, improve efficiency and enhance customer experience. It should be able to handle a growing number of customers, orders, and menu items without slowing down or compromising efficiency.

Loyalty Program 52

Loyalty Program Mobile Ordering Customer Experience POS 52

Apicbase

FEBRUARY 29, 2024

Restaurant sales in the US grew from $842.3 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Black Box Intelligence

APRIL 12, 2023

As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. How Restaurants Can Combat Rising Food Costs Finding the right balance between raising prices and maintaining customer loyalty is crucial. versus 10.1%).

Food 76

Food Loyalty Program 2023 2022 76

The Restaurant Times

JULY 31, 2020

Even though starting a cloud kitchen business is relatively straightforward, just like any other restaurant business, there are possibilities that sales may not keep up with your expectations. Cloud Kitchen Marketing Tips to Grow Your Online Sales. Follow these useful tips to attract more customers and grow your online sales.

Loyalty Program 95

Loyalty Program Marketing Mobile Ordering Online Ordering 95

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. Customer-facing display screen. Let’s review both.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Apicbase

APRIL 5, 2024

The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. The most helpful inventory management systems integrate with your POS system to automatically update stock levels with every sale, ensuring accurate inventory data.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Restaurant365

APRIL 30, 2020

When someone places an order, sends a delivery ticket to the kitchen, or takes inventory, valuable data points are created that can inform bigger insights. Analytics may combine different sources of data or offer a dynamic view on various data segments. Although these two terms are similar, they are not interchangeable.

Loyalty Program 78

Loyalty Program Point of Sale Seasonal Menu Inventory 78

Clover - Restaurants

MAY 10, 2024

A June 2023 study by PYMNTS found 62% of restaurant consumers use Google to search for restaurants, making it the top online source where people find dining information. Digital marketing also helps you build stronger relationships with your current customers. Your restaurant’s online presence is key. from 2022 to 2023.

Marketing 52

Marketing Email Marketing Social Media POS 52

Restaurant Clicks

OCTOBER 9, 2021

The right cut of your favorite premium meats can turn any meal into a spectacular one. However, finding the exact type you want at your local grocery store can be challenging. I don’t have the time nor the budget to search through every local butcher’s stock for the right meats. Costs: $12.99 shipping plus the cost of your items.

Delivery 127

Delivery Online Ordering Loyalty Program Customer Service 127

BNG Point of Sale

SEPTEMBER 2, 2021

It is difficult to make a profit when you are trying to satisfy your customers with high-quality ingredients while at the same time not overcharging. A Guide to a Restaurant’s Ideal Profit Margin for Food . Ideal Profit Margin for Food . The food business is notoriously tough. 30% food costs . 30% labor . 30% overhead expenses .

Food Truck 52

Food Truck Loyalty Program Food Point of Sale 52

The Restaurant Times

SEPTEMBER 29, 2021

Restaurants are now turning to technology more than ever to spring back to growth- our PRIME Report (UAE) 2021 highlighted that seven out of ten restaurants are willing to invest up to 8% of their revenues into technology to improve their customer experience , bring better kitchen operational efficiency, and boost their profitability.

Loyalty Program 52

Loyalty Program Point of Sale Inventory Customer Service 52

The Restaurant Times

NOVEMBER 20, 2021

Introducing online ordering systems, efficient menu engineering, and controlling food costs have further helped restaurants to boost their sales amidst the pandemic. Since the customers were shifting towards ordering food online in order to not expose themselves to the virus, restaurant operators expanded delivery services via cloud kitchens.

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52

Deliverect

DECEMBER 27, 2020

In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. Since the first online order was placed in 1994, massive industry digitization and demand for intuitive online ordering experiences have led to swift innovation in online ordering technology.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

The Restaurant Times

FEBRUARY 28, 2023

Yet, according to BCG , only one out of every five restaurants fully utilize the vast amounts of data they have access to from various sources. However, if all you do after reviewing this data is change the amount of stock on hand, you might be losing out on a sizable portion of sales. That is where big data analysis is advantageous.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. . To be able to offer these types of resources means a lot.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

The Restaurant Times

JANUARY 26, 2021

Nishant is passionate about building brands and business creation on the pillar of customer satisfaction. However, the menu got evolved after gaining inputs from customers, franchise partners, and by analyzing the demand for the milkshake category in the market. The selling proportion of SIO is serving an experience.

Franchise 98

Franchise Franchising Loyalty Program Online Ordering 98

Apicbase

FEBRUARY 6, 2023

Technology improves the efficiency of dark kitchens while ensuring a great customer experience. To counter the challenge, dark kitchens are increasingly pivoting towards a hybrid model with sales channels that go beyond delivery and pick-up. It’s an open secret but cloud kitchens are as much about tech as they are about food.

Delivery 52

Delivery Management Management Online Ordering 52

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” White Castle Employs Flippy the Robot.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. Falling outlets, rising sales. But sales have bounced back well over the first six months of 2021, and are now running ahead of 2019 levels.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189