Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Go All In on Digital Delivery.

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Innovation Hiring Mobile Ordering Kitchen Safety 223

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

APRIL 15, 2020

By adopting technology and automating processes to streamline your business operations. Not only does this contribute to a more productive environment, but it also lets you deliver delightful customer experiences. Here’s how you can leverage technology to transform your internal business processes. Quality Control.

Technology 220

Technology Food Supply Kitchen Safety Waste 220

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

FEBRUARY 14, 2023

Restaurants must adopt tech solutions to boost safety, quality, accuracy, transparency, consistency, and compliance – all factors that contribute to brand excellence. It’s also wise to periodically offer live trainers who can explain details, share experiences, answer questions, and supplement online training.

Food Safety 189

Food Safety Kitchen Safety Loyalty Program Employee Relations 189

Modern Restaurant Management

MAY 6, 2021

Restaurants that continue to incorporate new technology and solutions that increase efficiency from time-consuming and costly tasks are poised to find themselves on stronger footing for the future. Promoting Safety. For customers, it became a new experience. Dining shifted outdoors, inside tents or into bubbles.

Kitchen Safety 189

Kitchen Safety Guest Recovery Employee Relations Technology 189

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

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2024 Loyalty Program Cash Management Customer Experience 215

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. Restaurant Excellence Guideline #21: Regularly innovate your menu.

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Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences. AI Voice Automation.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

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Front of House Kitchen Safety Customer Service Point of Sale 218

Harbor Touch

DECEMBER 20, 2022

Technology is transforming all aspects of our lives, and the restaurant industry is no exception. Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. Transforming customer service.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Black Box Intelligence

DECEMBER 10, 2021

Trending Technology in Restaurants. Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Restaurant robots.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. The restaurant dining experience has changed forever and menu items must also adapt to these times. Customer Communication.

Front of House 212

Front of House Inventory Food Safety Social Media 212

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Therefore, he developed a menu based on the technology. Jon Taffer with Cuisine Solutions and CREA Team Members; Photo Credit: CSI / CREA.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Restaurant Business

MAY 31, 2023

Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction. Smart Kitchen) model in Englewood, N.J.,

Franchise 105

Franchise Franchising Kitchen Safety Customer Experience 105

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. self-service contactless option for customers.

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

The Restaurant Times

SEPTEMBER 1, 2021

The restaurant industry has changed dramatically over the past two years, with technology playing a significant role. Hence, technology-first business models such as cloud kitchens are only expected to become more prevalent in the coming years. Restaurants could also show customers how other dishes are prepared.

Technology 52

Technology Front of House Back of House Kitchen Safety 52

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. One such innovation is using QR codes , which are becoming increasingly popular in the restaurant industry. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Hot Schedules

OCTOBER 1, 2018

That’s why more than 230 industry leaders and innovators gathered in Austin, TX, for the 2018 edition of Spark, a conference by HotSchedules. Many of the sessions throughout the conference highlighted how strong partnerships can help restaurants champion new technology innovations throughout a brand.

Innovation 79

Innovation 2018 Kitchen Safety Food Safety 79

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. What is the kitchen’s work culture like? How are creativity and input from the kitchen staff valued?

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Front of House Tip Distribution Kitchen Safety Customer Service 78

The Restaurant Times

SEPTEMBER 8, 2021

The restaurant industry has changed dramatically over the past two years with technology playing a significant role in the business. Hence, technology-first business models such as cloud kitchens are only expected to become more prevalent in the coming years. Artificial Intelligence (AI).

Technology 52

Technology Back of House Kitchen Safety Customer Experience 52

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Tech for Touchless, Contact-Free Dining. Contactless-dining is expected to trend as a result.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

ChowNow

OCTOBER 19, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

The Restaurant Times

JANUARY 30, 2022

Restaurant Marketing Strategies That Attract Customers In Omicron . You can use the information you’ve gathered about your actual customers in both online and offline marketing. Here is how you can win customer trust in the wake of Omicron. . Customer Loyalty . Source: Restaurant Marketing Agency.

Innovation 52

Innovation Marketing Loyalty Program Social Media 52

ChowNow

OCTOBER 18, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. They are North America’s first “real”​ online video-based, food safety course.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Foodable

JANUARY 29, 2021

With innovations outside of BOH kitchen operations, new kiosk-style robotics are popping up everywhere, is tech able to preserve quality and experience? In a time of heightened awareness on safety, kiosk-style operations create new standards on sanitation. ” says Wilkinson.

Food Safety 103

Food Safety BOH Kitchen Safety Food Order 103

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants. As the Head of U.S.

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2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Diners’ main concerns about visiting restaurants again include cleanliness and safety. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Goliath Consulting

NOVEMBER 23, 2021

Once the lockdown restrictions were lifted, many people were still concerned about their health and safety when dining at restaurants. Having said that, experts say that this kind of technology will probably still around long after the pandemic ends. Beyond QR codes. Digital Menus vs. Physical menus.

Loyalty Program 88

Loyalty Program Social Media Customer Experience Online Ordering 88

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

The Restaurant Times

FEBRUARY 14, 2022

Growing demand has triggered technological advances in the foodservice industry. A concept known as cloud kitchen has emerged as a result of these advancements. Unlike traditional brick-and-mortar establishments, cloud kitchens enable food businesses to produce and deliver culinary delicacies with minimal overhead. .

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2022 Kitchen Safety Food Supply Food Safety 52

Modern Restaurant Management

JULY 30, 2021

We are also leaning heavily into our People First Safety Always Plan to guide us through how we’re doing business, as we seek what’s best for all our teams, franchisees, and enterprise.” “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Open for Business

MAY 19, 2023

As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Digital kitchen display systems could make paper tickets obsolete.

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2023 Hospitality Loyalty Program Email Marketing 78