Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” Wing Zone Refresh. Wing Zone is getting a new look, top photo.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

FEBRUARY 13, 2024

A Franchise Disclosure Document (FDD) serves as the foundation of the franchisor-franchisee relationship. Not only is it a critical sales tool for the franchisor, but it also gives a prospective franchisee vital insight into the franchise opportunity and help them make an informed decision to invest.

Document 468

Document Franchise Franchising Point of Sale 468

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.

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Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

MAY 7, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. “It’s a very exciting time and we’re thrilled for new markets to experience our beloved handmade donuts in their own neighborhoods. .

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

FEBRUARY 6, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. .”

Franchise 383

Franchise Franchising Fast Casual 2019 383

Modern Restaurant Management

JULY 10, 2025

Rather than starting onboarding with the technicalities first, start with what your guests actually experience. Standardize the Structure, Customize the Delivery Scalable training does not mean carbon-copy. Use tools like your point-of-sale (POS) or learning management system (LMS) to connect the dots between learning and results.

Training 251

Training Loyalty Program Uniforms Franchise 251

Modern Restaurant Management

OCTOBER 22, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The new formats come on the heels of a major multi-unit franchise development strategy announced last month that is set to grow the brand to 2,000 units. QDOBA's New Concept.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

AUGUST 30, 2021

Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S. restaurant market.

Innovation 493

Innovation Technology Franchise Franchising 493

7 Shifts

DECEMBER 3, 2019

The people have spoken, and your restaurant franchise is a winner. Therefore, it might be time to expand your franchise and lay the foundation for one (or even several) more franchise locations. Read on for our actionable, step-by-step process on how to expand your franchise. Next, you need a location.

Franchise 368

Franchise Franchising Audits Point of Sale 368

Modern Restaurant Management

MARCH 13, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ICV’s ownership brings additional resources and skills that will enable us to grow the BWW brand and help enhance the customer experience.” per share in cash.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

NOVEMBER 2, 2020

Firstly, this is illegal (as Spotify is a non commercial product), but secondly, for brands looking to strengthen their identity and build customer loyalty, this is a considerable oversight, and can drive your staff mad with repetitions. But what evidence is there to support that the right music can increase sales?

Point of Sale 509

Point of Sale Franchise Franchising Customer Experience 509

Modern Restaurant Management

FEBRUARY 19, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Her wealth of experience with leading brands and impressive set of skills will be highly valuable to our business and its outstanding franchisees.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

APRIL 3, 2024

With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust. When looking at the franchise threat landscape today, the gaps between the digital haves and have nots are a primary challenge.

Email Marketing 512

Email Marketing Small Business Point of Sale Franchise 512

Modern Restaurant Management

MARCH 7, 2022

Since the declines in 2020, we are seeing sales recover from the shutdown caused by the pandemic as consumers demonstrated how they have adapted to the new way of dining (ultimate convenience), like online ordering, curbside pickup or third-party delivery, and returning to in-restaurant dining. Passionate customer bases.

2022 551

2022 Point of Sale Franchise Franchising 551

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. How will the drive-thru change in the coming years? What does that mean?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JUNE 30, 2023

” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

FEBRUARY 26, 2024

Restaurants and franchises face numerous financial challenges that can hinder their success, however, by optimizing their payment processing strategy, these businesses can overcome some of the major obstacles faced by restaurants in their early start, helping them to achieve greater stability and ultimately profitability.

Audits 402

Audits Franchise Franchising Pricing 402

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. Systemwide sales fell 5.3% When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. That means you can now get boba at Perkins. By Joe Guszkowski on Jun.

Fast Casual 191

Fast Casual Front of House Back of House Leadership 191

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 1, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. " Macaluso added that the sales lifts from upgrading to a newer, smaller and more efficient prototype have been unlike others he has seen in his 25-year QSR career.

Franchise 216

Franchise Franchising Fast Casual Point of Sale 216

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Anita Adams, CEO of Black Bear Diner. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? Based on all the buzz, it’s touted as AI-mazing for marketing.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

MARCH 24, 2020

The modern restaurant point-of-sale (POS) system has grown beyond simply handling payments. All restaurant technology starts and ends at one central point: it’s POS system. All restaurant technology starts and ends at one central point: it’s POS system. The Evolution of POS.

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POS Cash Management Mobile Ordering Point of Sale 306

Modern Restaurant Management

NOVEMBER 7, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” North Point Advisors, LLC advised Chicken Salad Chick on the transaction, while King & Spalding LLP provided legal counsel. Brentwood Acquires Chicken Salad Chick.

Franchise 193

Franchise Franchising Fast Casual Point of Sale 193

Modern Restaurant Management

OCTOBER 17, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The WahlClub awards guests one point for every eligible $1 they spend at participating Wahlburgers locations throughout the U.S. New App for Wahlburgers. For example: ?

Franchise 193

Franchise Franchising Mobile Ordering Loyalty Program 193

Focus POS

JUNE 17, 2019

Restaurant Point of Sale Software. What is restaurant point of sale (POS) software? Restaurant point of sale software empowers businesses to control labor costs, manage inventory, and have deeper visibility into business operations. Benefits of Restaurant Point of Sale Software. Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Mobile Ordering 113

Perfect Daily Grind

JUNE 19, 2025

On one hand, US consumers have a growing appetite for premium coffee experiences. On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Editor’s note Specialty coffee consumption in the US has reached a 14‑year high.

2025 115

2025 Café Events Sustainability 115