Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. In the past, the emphasis has been on converting new customers into loyal followers. How can that be achieved?

2021 146

2021 Loyalty Program Social Media Webinar 146

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

For shopping centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Touch Bistro

APRIL 27, 2021

It’s clear that a well-design restaurant website is key to getting customers in the door (or ordering online), but great restaurant website design is a lot harder to achieve than you might think. Make sure customers can easily navigate your restaurant website on their smartphone by making sure your site is optimized for mobile.

Design 92

Design 2021 Online Ordering Website Management 92

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Reward programs have been around for centuries.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Harbor Touch

SEPTEMBER 7, 2023

These systems are rapidly transforming the way businesses handle transactions, elevating the customer experience while optimizing operations. Enhanced Customer Experience Your customers’ experience can make or break your business. A cloud-powered POS system can enhance this experience in various ways.

Point of Sale 78

Point of Sale POS Customer Experience Inventory 78

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. Uber is planning to start a program to deliver food via drones in San Diego, California. Using AI to identify the substances present inside a food item, even the harmful ones.

Technology 150

Technology Loyalty Program Customer Experience Food Supply 150

SpotOn

MARCH 5, 2024

Before she opened the modern Vietnamese concept Mi' N Tea , alongside her brother, Troy, and parents, Kim Tran and Dan Dieu, she worked in product marketing and graphic design, helping build brands. Dieu's father fixed up the restaurant, and her brother used his customer service expertise to hire and train their team.

Email Marketing 52

Email Marketing Loyalty Program Online Ordering Front of House 52

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. The holiday season is coming and gift cards are still the present du jour.

Point of Sale 177

Point of Sale Loyalty Program Email Marketing Mobile Ordering 177

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Goliath Consulting

DECEMBER 12, 2020

AI tech now enables cameras to perform designated tasks, recognize faces, and alert managers when issues arise in operations (2). Cameras will also allow restaurants to serve customers in a touchless environment. Self-order kiosks using smart cameras is sure to become more prevalent as customers prefer a contactless order service.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Next Restaurants

FEBRUARY 5, 2020

While it may be true that boomers and millennials want different experiences when they dine out, everyone responds to effective marketing techniques. The menu matters, technology is a game-changer, and diners want you to know they are loyal customers, but first, they must find you. Take Charge Of Your Social Media Promotion.

Loyalty Program 78

Loyalty Program Social Media Food Truck Coupons 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. .

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Paytronix Systems, Inc., A census-balanced panel of 2,072 U.S.

2021 179

2021 Loyalty Program Retail Online Ordering 179

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Touch Bistro

MAY 26, 2021

In 2019, research by BRP Consulting found that 38% of dining experiences now involve smartphones or mobile devices. And this number only increased during the COVID-19 pandemic – especially for those restaurant brands with a mobile loyalty program. Of course, not all restaurant apps are created equal. Native Mobile Apps.

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. designed with high-rent urban areas in mind. designed with high-rent urban areas in mind.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

NOVEMBER 24, 2021

The award was presented during the 2021 Applebee’s Business Meeting, which was held in Scottsdale on November 16, top photo. ” FFH’s Heroes to Jobs Program provides a way to help veterans and first responders find employment placement within a franchise brand as a shift lead, assistant manager, or manager.

Franchise 178

Franchise Franchising Loyalty Program 2022 178

Deliverect

AUGUST 15, 2020

If you want to compete in today’s bustling marketplace, you need to be reaching customers through as many channels as possible. It now offers a range of services that link up to its POS, kitchen display, and payment systems for a seamless all-in-one ordering experience for your staff and customers.

Ordering 78

Ordering Mobile Ordering Online Ordering Website Management 78

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Doing this lets you find more customers near you and reach a larger audience. Using delivery sites exposes you to more potential customers by increasing your visibility.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

The Restaurant Times

FEBRUARY 28, 2023

Analyzing the metrics and reports related to your operations becomes essential to your role as the restaurant manager as the competition for customers grows more fierce. Customer Data Customer data is all about your visitors — what they do, want, need, and who they are. That is where big data analysis is advantageous.

Operations 52

Operations Point of Sale Seasonal Menu Customer Experience 52

BNG Point of Sale

DECEMBER 6, 2021

Implementing a point-of-sale system for your restaurant can help reduce these financial losses while providing other benefits that will improve the work experience for employees. Example: A good menu design helps customers make faster decisions on what to order.

Point of Sale 52

Point of Sale POS Cash Management Front of House 52

The Restaurant Times

SEPTEMBER 10, 2021

Delivering a good customer experience is another reason many restaurants are exploring new avenues by adopting new technologies. to simplify the payment processes for customers. Thus, the restaurant website should be alluring and tempting for the customers. Customer Relationship Management.

POS 59

POS Operations Website Management Online Ordering 59

The Restaurant Times

SEPTEMBER 16, 2021

Technology presents unique solutions for restaurants to differentiate themselves and for owners to run their businesses more efficiently. In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. It is likely to expand at a CAGR of 6.4

Technology 52

Technology Guest Recovery Front of House Point of Sale 52

Qu

APRIL 24, 2023

They talk about being “omni-present” for guests, testing emerging technologies (like AI and voice), taking risks, failing forward fast, listening to internal stakeholders and franchisees, and the importance of aligning tech platforms with their brand’s culture and value. Turns out, they’re saying a lot of the same stuff.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

BNG Point of Sale

OCTOBER 13, 2021

You can satisfy customers and make more sales with an upgraded POS. Effectively track a variety of tasks with a POS, and customize the system if your requirements change over time. One of the essential features of a POS system is its ability to give management and employees insight into customer demand patterns.

POS 52

POS Point of Sale Cash Management Loyalty Program 52

Lavu

NOVEMBER 27, 2019

Across the country, food truck operators are relying on the latest technology to streamline operations, manage wait times, inform customers, and so much more. They’re designed to distinguish your food truck from the competition while boosting efficiency. . Being present on these apps helps new and old customers find you.

Food Truck 78

Food Truck Technology Food Mobile Ordering 78

Modern Restaurant Management

OCTOBER 17, 2019

Wahlburgers launched a mobile app featuring user-friendly experiences such as online ordering and access to extended member benefits through its WahlClub, the brand’s loyalty rewards program., Krystal was one of 59 recipients of the 2019 ATD BEST Award presented on October 3 at MGM National Harbor in Oxon Hill, Maryland.

Franchise 77

Franchise Franchising Mobile Ordering Loyalty Program 77

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The “Most QSR and Fast Casual brands have already adopted a digital ordering program. .

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Engaging Customers During COVID-19. Consumers prefer an easy experience when they do choose to order food or buy products or services online.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Lavu

MARCH 27, 2020

The reason is simple: comprehensive restaurant management systems make restaurant operations more efficient, straightforward, and ultimately beneficial to everyone involved, from restaurant owners to customers. Mobile and online ordering will put control in the customers’ hands. Menu customization. Modern System Capabilities.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Focus POS

OCTOBER 7, 2019

Tablet point of sale software takes that improvement to the next level, giving you the capabilities to enhance the customer experience and streamline your operations. Kitchen staff can start preparing drink and appetizer orders before customers have even finished ordering their entrées. Increased Efficiency, Accuracy, and Sales.

Point of Sale 76

Point of Sale Mobile Ordering POS Back of House 76

The Restaurant Times

DECEMBER 15, 2021

You will also need to craft your menu by incorporating menu descriptions and placing the high-profit items at visible places to draw the most attention so that your customers voluntarily order higher-priced items. The locals will voluntarily visit such a place, but tourists will be drawn to experience the Emirati cuisine. .

License 52

License Loyalty Program Food Safety Tourism 52