7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Use this data to establish clear and specific goals and adjust your strategies as needed.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

MARCH 27, 2024

Increase Manager Engagement Manager engagement can be a huge part of customer satisfaction. Customers will remember how they felt while in a restaurant, so make sure a manager visits each table and makes them feel welcome. Effectively resolving issues so all parties are satisfied is an essential skill for all managers.

Customer Service 189

Customer Service Loyalty Program Customer Experience Employee Relations 189

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. As diners continue to prioritize saving money, however, they still need incentives to spend, such as coupons and loyalty programs that suit their needs.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

APRIL 5, 2021

Zak, a Professor of Neuroeconomics at Claremont Graduate University, found that oxytocin, or the “love hormone” directly related to happiness, can spike by 38 percent when people get a coupon. Coupons can make your business more welcoming, accessible, or convenient. Not Keeping it Simple Enough.

Marketing 177

Marketing Coupons Consumer Goods Small Business 177

Modern Restaurant Management

APRIL 22, 2024

When leveraging ATO and accounts with stolen payment methods, fraudsters can either sell the entire account or use the stolen payment methods to sell goods at a “discounted” price to unsuspecting consumers, particularly those that frequent groups focused on couponing, frugal living, etc.

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

The Restaurant Group

JULY 25, 2024

Maximizing Your Restaurant’s Potential: A Comprehensive Guide by TRG Restaurant Consulting Managing a restaurant is hard work. Smart Cost Management Seventy-five percent of restaurants in the US struggle to make a profit due to poor food cost management ( National Restaurant Association ).

Hiring 78

Hiring Loyalty Program Website Management Cash Management 78

Modern Restaurant Management

FEBRUARY 22, 2022

Not every employee wants a bottle of wine or a coupon but rather some time off or even just shout outs for accomplishments. These platforms utilize point systems and integrations with communications platforms to make it easy for managers and fellow employees to give out kudos. Implementing a Rewards System.

Cash Management 208

Cash Management Merchandise Front of House Coupons 208

Modern Restaurant Management

JANUARY 24, 2024

Customers who install a business’s app and opt-in for push notifications feel part of an exclusive club, able to enjoy benefits — like coupons and rewards — not available to anyone not in the club. QR codes can also direct customers to download your restaurant’s app.

Loyalty Program 197

Loyalty Program Social Media Coupons Customer Experience 197

Modern Restaurant Management

JUNE 3, 2024

Enhancing Customer Retention Through Personalization As punch cards and physical coupons give way to digital interfaces in the restaurant industry, I'm reminded of a familiar trend seen in other industries. Armed with this knowledge, you can strategically offer coupons or special promotions during those occasions.

Loyalty Program 203

Loyalty Program Coupons Customer Experience Seasonal Menu 203

Indoor Media

MAY 21, 2020

Thousands of automotive businesses have generated customers, and more importantly profit, from coupon advertising. While you’ll still need to find the best way to distribute your coupons to local, potential customers , get a jump start on your next advertising campaign by modeling your coupon offer after these proven auto repair shop ads.

Coupons 103

Coupons Advertising Customer Service Pricing 103

Bingage

APRIL 16, 2024

One of the best loyalty programs for small businesses with features like customer segmentation, restaurant coupons and discount Rewards, Referrals, Feedback, & marketing automation. Dedicated account support manager, and expert consultation. It provides Reward Management. Strong security to keep customer information safe.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Customer Experience 105

Bingage

APRIL 16, 2024

One of the best loyalty programs for small businesses with features like customer segmentation, restaurant coupons and discount Rewards, Referrals, Feedback, & marketing automation. Dedicated account support manager, and expert consultation. It provides Reward Management. Strong security to keep customer information safe.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

Modern Restaurant Management

NOVEMBER 7, 2022

To answer that question, Revenue Management Solutions (RMS) examined two factors: the impact of price increases on QSR sales performance and consumers’ perception of value. Coupon use is up among all generations, with younger generations actively looking for a deal, in contrast to older generations, who are more passive seekers.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

7 Shifts

DECEMBER 8, 2020

Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. This one comes from 7shifts’ Client Success Manager, Katy Gonzales, also a hospitality alum (We said there were a lot of us!). Shift-related Coupons Another way to reward your employees hard work is by giving them an easier time at work.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

JULY 16, 2024

" Lynch has more than 20 years’ experience managing large CPG and retail brands in marketing and brand strategy. . "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

Innovation 197

Innovation Loyalty Program Email Marketing Customer Experience 197

Modern Restaurant Management

JANUARY 6, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. Special Offers (no coupons necessary). Special Offers (available with coupons on White Castle’s social media and/or website). Green January. The Big Game. $4 4 off any Crave Case of 30 Sliders. 20 – 23.

2023 147

2023 Menu Mobile Ordering Coupons 147

Indoor Media

DECEMBER 18, 2020

Combine these with a coupon or promotion, and customers will be all the more grateful. Plus, once you have that coupon design, you can distribute it in any print campaign you want. If you’re really feeling fancy, you can create a double-coupon campaign. It seems sentimental, but you should consider giving out thank you cards.

Coupons 78

Coupons Loyalty Program Advertising Tip Distribution 78

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

JANUARY 19, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia talks about the evolving restaurant customer journey and more with Hope Neiman, CMO at Tillster, which helps restaurants with digital technology platforms. " Data is also driving the dining experience.

Coupons 122

Coupons Customer Experience Technology Dine-in 122

Modern Restaurant Management

NOVEMBER 19, 2020

Additionally, allowing the customer to see a visual of the menu items will help them with selection and ultimately will act as a driving force in creating and managing expectations of what they will receive. This will help restaurants avoid the possibility of customers placing orders and ending up with missing or non-existent menu items.

Social Media 215

Social Media Online Ordering Coupons Advertising 215

Modern Restaurant Management

MAY 24, 2022

They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions. Sometimes, these coupons and discounts are provided with unique codes and QRs that can be availed on specific purchases or offers.

Marketing 203

Marketing Loyalty Program Fast Casual Coupons 203

Indoor Media

MARCH 8, 2018

Soon, Jill has a whole collection of negative comments and it is going downhill fast… Online reputation management strengthens your internet presence, allowing you to steer the conversation about your brand where you want it to go. Collaboration solutions such as HootSuite can assist in managing your online reputation.

Management 78

Management Management Social Media Online Ordering 78

Modern Restaurant Management

APRIL 13, 2021

Some examples of offers and features you should consider include: Easy-to-claim coupons your user can claim by coming into your store. A tricky part to location based marketing can be setting up and managing your campaign but luckily there are providers out there that do much of it for you. Managing, Tracking, and Optimizing Results.

Advertising 196

Advertising Mobile Ordering Website Management Customer Service 196

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. Despite the bite from inflation, TouchBistro’s 2024 U.S. .”

Operations 189

Operations Loyalty Program Mobile Ordering Consumer Goods 189

Modern Restaurant Management

JULY 6, 2022

Based on data from Technomic, there’s a 12 percent higher average visit spend when loyal guests use coupons. Well-timed incentive marketing campaigns can enhance consumer spending and visitation patterns.

Consumer Goods 197

Consumer Goods Coupons Loyalty Program Pricing 197

Ken Burgin

FEBRUARY 8, 2021

Include a code in printed marketing material : flyers, postcards and posters can all have a QR code added for contact details, Facebook and Instagram accounts or special Coupons. From this page, people can click and fill out a job application form ready for you to respond.

Kitchen Safety 88

Kitchen Safety Marketing Recruiting Email Marketing 88

Modern Restaurant Management

MAY 24, 2022

They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions. Sometimes, these coupons and discounts are provided with unique codes and QRs that can be availed on specific purchases or offers.

Marketing 179

Marketing Loyalty Program Fast Casual Coupons 179

Modern Restaurant Management

SEPTEMBER 24, 2020

With takeout, that might mean including the unexpected in their bags: a free appetizer, a sample of a new dessert, a coupon for their next meal, or a fun kid’s activity. You can even engage customers by incentivizing them with coupons and other deals if they post about their takeout. Simplify Their Lives.

Coupons 238

Coupons Social Media 2025 Online Ordering 238

Modern Restaurant Management

OCTOBER 12, 2022

Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L. Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L.

Loyalty Program 188

Loyalty Program Merchandise Mobile Ordering Coupons 188

Modern Restaurant Management

OCTOBER 24, 2023

Customers say they’re more likely to select first-party delivery if they see lower menu prices and fewer fees, can earn loyalty rewards, experience faster delivery and if they receive a promotion or coupon in their delivery bag that can be used directly with the restaurant.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to the benefits of loyalty-program membership, survey respondents said that they receive personalized deals and coupons; that being a loyalty member leads to their orders being available upon arrival; that they receive better pricing; and that they are thanked for being a loyal customer.

Loyalty Program 212

Loyalty Program Pricing Menu Mobile Ordering 212

Indoor Media

AUGUST 26, 2020

The easiest way to manage an email campaign is by choosing the right email marketing service. One of the great things about email marketing services is that you’ll be able to take customer information from your shop management software and import it right into their platform to personalize the emails based on the categories mentioned below.

Email Marketing 113

Email Marketing Marketing Loyalty Program Coupons 113

The Rail

AUGUST 28, 2024

Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations. You could come up with interesting offers such as discounts on the menu, free treats, or coupons for future visits. Loyal restaurant guests are an important part of any business.

Loyalty Program 59

Loyalty Program Customer Service Social Media Customer Experience 59

Indoor Media

JUNE 17, 2020

To measure the success of your ad campaign, a simple formula to follow is: Average Sale X Total New Customers = Sales Revenue generated from promotions. – Cost of Goods Sold. – Discount Given to Consumer (if running a coupon ad). – Advertising Spend. For example, a coupon. Reputation Management. Receipt Tape Coupons.

Small Business 143

Small Business Advertising Coupons Point of Sale 143

Bingage

APRIL 20, 2022

By posting about what’s going on in the restaurant, where you can find specific products, or even just sending out coupons for discounts or freebies, you can make sure that people know how much they love your place. Offer coupons and discounts for new customers. Social media is the way to do this!

Loyalty Program 97

Loyalty Program Coupons Social Media Customer Service 97

Restaurant Engine

NOVEMBER 23, 2022

In addition, you might consider offering them a welcome coupon to your restaurant. This might be something like a 10% off coupon or a free appetizer. After they provide this information, you automatically send them the coupon. During this time, you could also send them to your website for a coupon for your new dish.

Social Media 78

Social Media Coupons Email Marketing Online Ordering 78

Modern Restaurant Management

MARCH 8, 2021

Consider exclusive updates such as new merchandise and secret or upcoming menu items or VIP rewards such as targeted promotions or coupons. Messages can include an additional incentive, like a coupon to make the offer even more enticing.

Loyalty Program 197

Loyalty Program Coupons Email Marketing Merchandise 197