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Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.
The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyaltyprograms, and digital innovations. For the third year in a row, consumers want more kiosks. The survey of 1,500 U.S.-based Diners are willing to embrace voice AI.
A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. At the same time, U.S.
In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Inventory and supply chain apps.
' No wonder consumers are becoming more resistant to eating out.” consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. Costs that would need to be passed on to consumers."
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
Nowadays, running a successful restaurant takes more than great food and good service. Use data from your POS system, online ordering platform, or loyaltyprogram to divide your customers based on factors like their dining frequency, preferences, or location. To make your loyaltyprogram more efficient and engaging, go digital.
In response to rising food costs, 56 percent of respondents said they planned to increase menu prices, down from 61 percent earlier in the year, and 18 percent said they doubled down on inventory and waste tracking, up two percentage points. Baked Goods and N/A Beverages saw growth in 2025. percent on July 11, and 16.1
Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. For shifting consumer preferences, 34 percent expect more takeout and delivery in 2025, 28 percent expect greater demand for healthier options, and 24 percent expect less frequent dine-in visits. Franchise 2.0:
It also makes attracting and keeping good workers easier by offering competitive pay and benefits. Plus, increasing profits means you can provide a better experience for your customers, which leads to good reviews and more people coming to your restaurant. Food cost control is crucial.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Below, we share some of the best, most useful restaurant technologies to improve sales and streamline time-consuming tasks (like recording temperature).
Whether you run a quick-service café or a full-service restaurant, switching to an iPad POS system in 2025 can streamline everything from order-taking to inventory management. Actionable insights : Real-time analytics help optimize sales and inventory. Simplified management : Automates inventory tracking and staff scheduling.
Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyaltyprograms, every tool should serve a purpose.
As consumers increasingly embrace digital payment methods, restaurants adapt to this shift by adopting their cash registers into cashless systems, offering numerous benefits for businesses and their patrons. This fosters customer loyalty and allows restaurants to gather valuable data and insights to inform their business strategies.
Pros: Good keg tracking visuals POS integration Mobile app support Cons: Limited design flexibility Not ideal for mixed beverage or food-focused menus 3. BeerMenus BeerMenus helps you publish your beer list online and generate printable menus, but it’s more consumer-facing than restaurant-focused. READY TO UPGRADE FROM UNTAPPD?
Use technology to streamline inventory management, ordering and other day-to-day tasks. goods, foreign markets may be less open to them. You may be surprised by some of their recommendations that are inexpensive for you to implement (like rearranging tables) but increase customer satisfaction and loyalty. Optimize Operations.
COGS Are Key as Hiring Pressures Decline In 2024, 16 percent of operators say analyzing and managing the cost of goods and services and supplier and vendor management are top pain pointscompared to 12 percent in 2023. Inflation (or the increased costs of goods and services) is still a top pain point for operators (15 percent).
American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5
New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.
From inventory management to predictive labor scheduling, AI tools will help restaurants cut costs and adapt in real-time, while providing operators valuable data to help inform business decisions. This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment.
Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent). AI usage has also skyrocketed, primarily in the back-of-house. 41 percent say to break up the week.1
Having the right equipment to handle these time-consuming tasks helps your bar staff tremendously. Super-sizing drinks might seem like a good sales strategy, but you only take away sales from your bar. Offer themed nights, loyaltyprograms, and limited-time promotions to create urgency and drive foot traffic.
Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyaltyprograms from any channel the customer uses in real-time.
Inventory stock changed significantly. While what consumers eat won’t change, post-COVID-19, how they will get it will. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.
Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. Freshii has since extended the program to include the private sector, offering meal combos ordered through their app or major aggregators (UberEats, Skip the Dishes, etc.),
With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out.
Other advancements include: integrating data from various sources, including social media, reviews, and loyaltyprograms, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.
As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. Slow movers tie up inventory -and the cash needed to by that inventory.
Historically high gas prices are pushing consumers towards EV options. Additionally, growing numbers of new EV models – and government sales incentives – are sparking consumer interest. Consumers’ needs will change as they transition to EVs. Attract consumers, employees, and investors.
Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. What can restaurant operators do to better handle inventory and labor challenges?
The good news is these two priorities are not mutually exclusive. Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue. Consumer brands often leverage gamification to engage their customers.
Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. Today, with proper integrations, information is syndicated out in a way that reflects live inventory.
Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. To stay profitable, restaurants must determine their cost of goods sold (CoGS). Everything nowadays is trackable.
From grocery to retail; offering an opportunity for consumers to linger or pop in to pick up a meal not only adds revenue opportunities but also foot traffic and consumer preference data. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.
In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Guests will demand a personalized journey when food is delivered to their door. Integration with third party aggregators. Reduce theft.
Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.
TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.
The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. With BevSpot, restaurants can take inventory “any time, anywhere.”
A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.
The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. With BevSpot, restaurants can take inventory “any time, anywhere.”
This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Those two items were key in growing our business and maintaining good margins.
Both opportunities provide franchisees with a turnkey opportunity that includes a detailed training program, real estate/food truck leases, all kitchen equipment, inventory, supplies, and a three-month capital reserve among other benefits. With real estate flexibility on its side and consumer demand high, Wing It On! in Florida.
Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.
Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”
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