Modern Restaurant Management

MARCH 28, 2025

” By openly communicating these standards and staying true to them, restaurants can build trust with a generation that demands integrity in food sourcing and preparation. Local Events for Social Impact Hosting local giveback events is a powerful way to attract Gen Z diners who prioritize social responsibility and community engagement.

Social Media 461

Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. “Our group tried to put ourselves in the shoes of our guests and our community, and it was pretty clear that from the customer perspective, having Homeroom be open is a must.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Call recording and transcript summaries are logged, including any exact facts of the call that are necessary to the operation.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

OCTOBER 11, 2024

Specialized skill and initiative. Communication : Record key communications that demonstrate the worker’s level of control and independence. Nature and degree of control. Degree of permanence of the work relationship. Work performed is an “integral” part of the potential employer’s business.

Audits 418

Audits Employee Relations Restaurant Law Document 418

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? How do you communicate restaurant policies and changes to your employees effectively? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 22, 2024

Seasonal hires, no matter how long they end up staying, enrich their employers with new skills and fresh perspectives, whether they’re bringing a specialization from their previous job, or simply have great ideas about how to make operations run smoother. However, this diversity of experience can also cause challenges.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

NOVEMBER 14, 2024

"Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns." " Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

JANUARY 30, 2025

What made this campaign truly special was its charitable component, especially during the challenges of COVID-19. Ensuring alignment on business goals while preserving family harmony requires open communication and a shared vision for the company’s success. However, these challenges also create opportunities for synergy.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

DECEMBER 27, 2024

For example, a POS system that integrates with your loyalty program and email marketing platform can automatically send rewards or special offers to frequent diners. Restaurants should clearly communicate how they collect and use guest data, whether through preference centers, loyalty program disclosures, or direct communication.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Digital tools make the communication easier and more accurate. Implement software. Check and double check.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. With popular dining holidays like Valentine’s day, CRM is the perfect way to reach out to repeat customers with specials, deals and more. Make Your Menu the Main Course.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

7 Shifts

NOVEMBER 15, 2024

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? They should also be able to communicate with kitchen staff and the team clearly. What would you do if a customer tried to use an expired coupon or special offer? What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Be In Charge of Your Own Marketing.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Modern restaurants are using AI-driven answering services to tackle questions fastthink dietary needs, reservation updates, or specials of the day. According to Oberlo, smart homes are set to hit 77.05

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

MARCH 17, 2025

Generalized or Specialized? Some purchasing groups cover multiple categories where some groups are highly specialized and focus on one category. However, as an operation grows and has a dedicated buyer, a more specialized purchasing group makes sense to bolster workload.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

JUNE 6, 2025

The rise of short-form video makes it even easier to share enticing, impactful clips of specials, cocktails, and ambiance. Showcasing New Menu Items and Specials Several aspects of the restaurant experience affect the guest’s perception, but the menu is arguably the most important. Don’t forget about events, either.

Marketing 221

Marketing SEO Influencer Seasonal Menu 221

Culinary Cues

NOVEMBER 22, 2024

All this rushes through my mind as I reflect on my early days of watching my mother prepare a meatloaf or roast a chicken for dinner; of my grandmother pulling a perfect loaf of bread out of the oven, not for a special occasion, but just to have. Gripping a knife is a process followed by every cook and chef throughout their career.

Food 414

Food Front of House Back of House Presentation 414

Modern Restaurant Management

JUNE 3, 2025

These restaurants can also focus on creating a sense of scarcity or urgency with limited reservations or special tasting events. Additionally, it’s important to keep personalization subtle and relevanttoo, many targeted messages or overly frequent communications can be off-putting.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Lavu

MAY 2, 2025

Effective communication between front-of-house and kitchen staff is essential for smooth restaurant operations. POS systems improve kitchen staff communication by streamlining order processing and enhancing real-time information sharing. These features reduce mistakes, speed up preparation, and enhance customer satisfaction.

Communication 78

Communication POS Front of House Back of House 78

Modern Restaurant Management

MARCH 29, 2023

Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion. As the stakes increase, so does the need for well-defined leadership and chains of command.

Hospitality 472

Hospitality Front of House FOH Leadership 472

7 Shifts

NOVEMBER 24, 2024

What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? A restaurant hostess must balance efficiency with warmth to make sure every guest feels special. How would you relay a guest complaint to the manager?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. A connected team Traditionally, the Bobes’ main form of communication with their employees was a phone call. 7shifts was very easy to get started with.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

NOVEMBER 4, 2024

In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant. Celebrating birthdays, for example, is a simple but effective way to make customers feel special.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. The pandemic also made me realize I have to give to my community any way that I can, because we all depend on one another. In addition, the state carved out a special 45 percent increase to $20 per hour for fast-food employees.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Meanwhile, inconsistent training can lead to misunderstandings, mistakes, and a breakdown in communication among your restaurant staff.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Online Orders & Delivery Data : Shows customer preferences, order frequency, delivery locations, and any modifications or special requests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MAY 31, 2023

Offer Special, Personalized Upgrades Today’s diner is looking for more than just indulging in a meal. Instead, they’re hoping to have offers for those special, add-on services to customize their time and create memorable experiences, especially when celebrating Dad.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can they read about weekly specials or see photos of your most popular dishes? Can customers find you?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

JUNE 4, 2020

Reward customer loyalty by offering exclusive discounts or special offers to show how much their business is genuinely appreciated. Communicate Health and Safety Measures. No matter what it is, that initial communication is so important! Another way to recognize current customers is to establish a valuable referral program.

Loyalty Program 504

Loyalty Program Social Media Customer Service Customer Experience 504

Modern Restaurant Management

AUGUST 25, 2020

This is also true if you have enabled two-way text communication between your restaurant and waiting customers. You could designate one employee to manage the communication stream, including phone lines, and the POS. Offer special meals for dinnertime or 15-minute meal kits that require minimal assemble and make times.

Seasonal Menu 493

Seasonal Menu Outdoor Catering Customer Service 493

Modern Restaurant Management

NOVEMBER 26, 2024

A small menu hints at luxury, signaling to the audience that the items listed on a menu have been hand selected to deliver a more special experience. Fewer choices communicates exclusivity, which drives up customer value. Overall, the dining experience is more special and memorable for guests.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Food Safety Kitchen Safety Email Marketing 474

Modern Restaurant Management

AUGUST 3, 2021

Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers. For example, run a contest to reward those who share the best food picture on their social channels and offer them a special reward. Incentivize responses with discounts or special offers.

Customer Experience 539

Customer Experience Email Marketing Social Media Online Ordering 539

Modern Restaurant Management

APRIL 8, 2020

In addition, if you are open, you’ll want to be sure to communicate what specials you might be offering at this time, how people can contribute to your business (gift cards, virtual offerings, etc.) Social media is a great (and mostly free) tool to visually communicate with your community during these times.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585