Modern Restaurant Management

SEPTEMBER 16, 2020

If they have outdoor dining and require all of their staff to wear masks and gloves, practicing social distancing in the restaurant, they should prominently display those things everywhere. Lastly, put up a sign that says your restaurant is open and practicing social distancing. Doing these things accomplishes that and then some.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Modern Restaurant Management

JUNE 6, 2025

The rise of short-form video makes it even easier to share enticing, impactful clips of specials, cocktails, and ambiance. Showcasing New Menu Items and Specials Several aspects of the restaurant experience affect the guest’s perception, but the menu is arguably the most important. Don’t forget about events, either.

Marketing 221

Marketing SEO Influencer Events 221

ChowNow

FEBRUARY 28, 2025

Reviews are social currency, and they do more than just build trust with potential customersthey also signal to Google that people are visiting and engaging with your restaurant. Creates a sense of exclusivity : Special perks make customers feel like VIPs, strengthening their connection to your brand. to drive spontaneous visits.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Goliath Consulting

JANUARY 1, 2020

With more than 79% of the US population now using Facebook, Instagram or Twitter 1 and users projected to increase to 257 million by 2023, restaurants can no longer afford not to invest in their social media presence. In fact, more than 63% of restaurants reported to have used social media to market their business in 2018 2.

Social Media 230

Social Media 2006 2016 Website Management 230

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. This can include, mask wearing protocols, occupancy rules, socially distanced dining, Valentine’s day reservation instructions and more. Make Your Menu the Main Course.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

AUGUST 3, 2021

That means the digital experience is of the utmost importance as more consumers are accustomed to researching online, reading reviews and turning to social media for what’s new and hot in their area. Create and/or cultivate your social media presence as well. Build Social Proof. Keep it Fresh.

Customer Experience 539

Customer Experience Social Media Email Marketing Online Ordering 539

Modern Restaurant Management

NOVEMBER 4, 2024

In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant. Celebrating birthdays, for example, is a simple but effective way to make customers feel special.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

EATER

MARCH 27, 2025

The Vox Media Insights and Research team surveyed over 2,000 U.S. Here are some key takeaways: Each generation discovers and researches restaurants differently, with younger generations relying more on online review platforms and social media. adults in February 2025 representing the U.S.

Social Media 229

Social Media Fine Dining Online Ordering Dine-in 229

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can they read about weekly specials or see photos of your most popular dishes? Can customers find you?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Be In Charge of Your Own Marketing. But don’t stop there.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

APRIL 8, 2020

." What are the most effective ways to reach customers and engage with them and the community? From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. In challenging times, the more communication, the better.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. A social media presentation is crucial. Trend Two: Increasing the Importance of User-Generated Content (UGC) UGC serves as social proof and is more effective than direct advertising.

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

FEBRUARY 17, 2022

Keep Customers Informed on Social Media. It is key for restaurant and bars to use social media to communicate with their customers. Social media is a great place to share any winter or holiday specials you’re offering, creating more buzz around your business.

Social Media 474

Social Media Seasonal Menu Customer Service Delivery 474

Modern Restaurant Management

NOVEMBER 29, 2023

This can be achieved through a variety of tactics, such as media coverage, influencer partnerships and social media campaigns. Responding to customer feedback on social media, offering personalized experiences and creating original events are all PR strategies for building an engaged customer base.

Social Media 493

Social Media Employee Relations Food Safety Customer Service 493

Modern Restaurant Management

JUNE 4, 2020

Reward customer loyalty by offering exclusive discounts or special offers to show how much their business is genuinely appreciated. Communicate Health and Safety Measures. Restaurants or hotels can send out a newsletter, post on social media, as well as display COVID-specific signage in their locations.

Loyalty Program 504

Loyalty Program Social Media Customer Service Customer Experience 504

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Digital tools make the communication easier and more accurate. Scathing reviews. Implement software.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

AUGUST 8, 2022

However, as a restaurant operator provides free WiFi service to customers they can go beyond “marketing” and leverages technology to not only capture valuable customer information but as the critical first step for powerful messaging, communication and relationship-building. Drive Organic Social Media.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

ChowNow

FEBRUARY 21, 2025

Promote this offer on your website, social media, and even in-store signage to encourage customers to make the switch. Offer exclusive deals and menu items: If customers know they can only get certain specials, discounts, or limited-time menu items by ordering direct, theyll have a strong reason to keep doing it.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

JANUARY 28, 2022

Your business name should make it immediately apparent what kind of cuisine you specialize in. You can’t communicate your brand to your customers if you don’t know what your brand represents. You can display images and descriptions of your food and advertise special offers. Use Social Media to Promote Your Business.

Social Media 528

Social Media Small Business Advertising Food Order 528

Modern Restaurant Management

JANUARY 15, 2021

You can leverage that contact list to reach out to your customers with special discounts and offers. The more you personalize such offers, the more special your customers will feel and miss dining at your restaurant. You should also provide clear and detailed information on your website and social media profiles.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

DECEMBER 3, 2020

With COVID-19 on everyone’s mind, now more than ever people want to give back to those in their community. Help increase awareness to your restaurant while giving back to the community by tying your restaurant to a local initiative. Get Social with Digital Marketing. Launch a Loyalty Program.

Loyalty Program 539

Loyalty Program Seasonal Menu Social Media Email Marketing 539

Modern Restaurant Management

AUGUST 7, 2024

Then, layer on seasonal promotions and specials that help boost sales during slower seasons." " For cost-effective marketing, Chirone advises operators to leverage social media channels such as Yelp and local Google ads, utilize email and seek out local partnerships. "You

Marketing 471

Marketing Email Marketing Social Media Coupons 471

Modern Restaurant Management

FEBRUARY 10, 2022

You’ve decided to focus on your restaurant's social media marketing. In this post, we'll explain what it is, why you need one, and what links you can add to give your social media marketing a jumpstart. Social Media platforms only allow you to attach one link to your bio which can be inconvenient.

Social Media 474

Social Media Online Ordering Seasonal Menu Email Marketing 474

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Goliath Consulting

AUGUST 16, 2023

With social media platforms leading the charge, there has been a profound impact on how eateries connect with their patrons and curate dining experiences. But with the emergence of a new platform, referred to as ‘X’ for now, what does the future look like for social media and restaurants? Let’s dive in.

Social Media 195

Social Media Email Marketing Customer Experience Innovation 195

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. Next, it’s time to think about the operation of your restaurant in a time of social distancing. Communication and the safety of your employees and customers continues to be of paramount importance. Leverage your website, social media, and your Yelp profile.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

The Rail

MARCH 25, 2025

Use Social Media to Announce Your Restaurant's Move Social media is one of the most effective platforms to announce the relocation of your restaurant. Offer exclusive deals, special menu items, or limited-time discounts. These messages can be shared on social media as part of your moves storytelling.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Modern Restaurant Management

AUGUST 21, 2020

Sonny’s then shares stories on its website, social media channels and intranet to make kindness the action more people want to emulate. “Utilizing social media is critical to the success of this effort,” added Frey. Good listener with strong communication skills. Kind and friendly.

Social Media 462

Social Media Healthcare Email Marketing Communication 462

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. The pandemic also made me realize I have to give to my community any way that I can, because we all depend on one another. In addition, the state carved out a special 45 percent increase to $20 per hour for fast-food employees.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 22, 2023

AI is everywhere: It’s pasted across headlines (like this one), trending on social media and the subject of conversations. They streamline communication and free up staff while reducing wait time for customers. This might include correlation of social media posts, to reviews, to point of sale metrics.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

JUNE 11, 2020

How can restaurants foster that while maintaining social distancing? ” Take the time to think of ways you can maintain a communal feel in your dining room while adhering to social distancing rules. Improve Your Communication. Some tools are specialized for the restaurant industry and you can try them out for free.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

MARCH 23, 2020

Communicate that meals can be placed in the fridge/ freezer upon receipt and include reheating instructions to ensure that they experience your food the best way possible. Another possible marketing technique is to create a special pre-fixed menu that appeals to both adults and children. Bulk Is Best. Rotating Pre-Fixed Menu.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

SEPTEMBER 11, 2023

Chatbots can accurately process orders, suggest menu items, handle special requests, and even provide personalized recommendations based on customer preferences. Feedback Analysis Through AI-powered sentiment analysis tools, restaurants can process online reviews, social media mentions, and customer feedback to extract insights.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

ChowNow

JANUARY 30, 2025

It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. This includes your: Logo Color palette Typography These elements all work together to communicate your personality and values. Identify what makes your restaurant unique.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

Check out some of the insights driven by the social response below: Gen Z says ranch is overrated, but there’s a catch. TikTok-To-Table : As soon as August arrived, so did a wave of consumer obsession for social media’s viral “Cucumber Salad” trend.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. If tables are sanitized between guests, how do you communicate this?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474