Modern Restaurant Management

MARCH 20, 2025

Growing a restaurant or catering business is no small feat. If your catering business isn’t growing as fast as you’d like, you might be facing some common roadblocks. Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

MAY 22, 2025

In the food service industry, branded apparel is a critical extension of your business's identity. The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

JUNE 16, 2025

consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. .” Higher tariffs will certainly cause prices to rise for U.S.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

NOVEMBER 4, 2024

In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant. Even small changes, like digital rewards, can make a big difference. That personal touch can easily translate into loyalty programs.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

NOVEMBER 20, 2024

In fact, the larger the business, the more safeguards are required to effectively monitor health and wellness at scale. Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Culinary Cues

AUGUST 14, 2020

Growth seems to be one of those markers that define a successful business, yet there is ample evidence that growth can be a deterrent to success. It’s true of great restaurants, great retail stores, great investment firms, exceptional banks, small auto dealerships, and even local government offices.

Small Business 447

Small Business Leadership Customer Service Café 447

Modern Restaurant Management

APRIL 28, 2025

Document everything —even the “small stuff.” Train your managers —especially on documentation and communication. With the right systems, training, and partnership between HR and operators, you can respond confidently, protect your business, and save time and money.

Document 340

Document Coaching Audits Training 340

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. A connected team Traditionally, the Bobes’ main form of communication with their employees was a phone call. It provides a lot of relief for business owners.”

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

MARCH 17, 2025

This makes business tight causing a hard look at any extra costs. This can also be a catch if the team doesn’t have the resources to support their client, so too small may not be what you need either. What this means is that you need to work with people who have values that will be continually focused on your business.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

JANUARY 2, 2025

Pizzeria owners are beginning to implement AI tools on both the operational and customer-facing sides of their businesses. AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

DECEMBER 22, 2020

But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. loans which need to be paid back), applications are long, involved and require an ability to communicate with facts, figures but also the heart.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Its a small gesture that goes a long way, turning one-time diners into regulars who cant wait to come back. The post How Smart Communication Tools Enhance Restaurant Operations appeared first on.

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

AUGUST 3, 2022

They lost business, closed for indefinite periods or even shut their doors permanently. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. Communication. As a leader, you can’t be everywhere at once.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

APRIL 1, 2022

For example, consistent traffic going to a country that you have no known reason to communicate with can indicate malicious software is exfiltrating data to another computer. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

Operations 601

Operations Point of Sale POS Small Business 601

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Solicit Customer Reviews – They Are Like Love Notes for Your Restaurant.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

MAY 30, 2023

Here are three strategies to set your business and team up for a successful, profitable season. Work Smarter and More Efficiently Good employee communication is key for any business, but only relying on the break room bulletin board to share information isn’t a very effective communication strategy.

Communication 448

Communication Hiring Training Small Business 448

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Most digital marketing agencies offer many important solutions for small to medium-sized restaurants, including: Website design, monitoring, and maintenance.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

AUGUST 19, 2020

The neighborhood of ‘Hell’s Kitchen’, heavily relies on tourists and offices to maintain a once thriving day time business scene. Normally a vibrant spot for working professionals, it is now vying for business in order to survive. The third, and often underestimated factor, is communication with suppliers.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

JUNE 17, 2020

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past! Business Continuity is Key to Your Branding, But How do You Continue to Promote Your Brand When the Rules of Doing Business Have Changed So Drastically?

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

ChowNow

MARCH 7, 2025

Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. Relying too heavily on third-party platforms means you dont have a direct line of communication with your customers. Before making business or operational decisions, let your customer data guide you.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

MAY 24, 2022

We came up with a few helpful tips to improve your employee retention while building a happier, healthier business. If you had a particularly busy dinner rush, gather your staff together at the end of the day to offer positive feedback and thanks for great work. Communicate. Restaurants can be busy, scattered places.

Front of House 520

Front of House Seminar Back of House Social Media 520

Modern Restaurant Management

MARCH 8, 2021

Marketers and business leaders have heard the saying, “It’s cheaper to keep a customer than acquire a new one.” Consumers today are digitally-focused and don’t want to rely on those practices — neither should businesses. It’s easy to segment lists and target audiences with personalized outreach.

Loyalty Program 493

Loyalty Program Coupons Email Marketing Merchandise 493

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MAY 13, 2020

As the crisis continues, restaurants need to evolve their business operations to keep running and make long-term plans to keep cash coming in. Build a process to measure and be aware of where every single dollar in your business is going. Additionally, if your business has a line of credit somewhere, now is the time to activate it.

Small Business 419

Small Business Kitchen Safety Email Marketing Consumer Goods 419

Modern Restaurant Management

SEPTEMBER 16, 2020

Below are a few examples of small and big F&B chains applying unique marketing techniques. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc. Restaurants need to communicate the change in safety measures and share the experience.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JUNE 20, 2022

Employees value knowing where they can improve, and how their contributions are helping the business. Small Gifts of Gratitude. Never forget the impact a small gift of gratitude can make. This way, you can address any issues before they fester into bigger problems.

Small Business 546

Small Business Social Media Hiring Leadership 546

ChowNow

MARCH 14, 2025

Small details, like remembering regular customers preferences or handling complaints with grace, can turn a one-time diner into a loyal regular. Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

AUGUST 27, 2020

That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. The ‘we’re all in this together’ ethos clearly rings true for businesses like ours in the current environment.

Tip Distribution 535

Tip Distribution Front of House Leadership Restaurant Law 535

Modern Restaurant Management

MAY 30, 2025

Growth Drivers in the United States Fast Food & Quick Service Restaurants Market Growing Demand for Convenience and On-the-Go Eating The busy lifestyle of American consumers has driven the need for quick and convenient meals. Inflation, supply chain issues, and increased wages due to staffing shortages have driven up operational costs.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether you’re running a small family group of restaurants or a nationwide chain, how can you seek relief and avoid filing bankruptcy in this unprecedented time? Lenders want to know you have a solid plan to maximize liquidity to maintain your business through the storm. Determine your next steps and communicate them well.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

ChowNow

JANUARY 30, 2025

It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. This includes your: Logo Color palette Typography These elements all work together to communicate your personality and values. What similarities do all your customers have in common?

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Modern Restaurant Management

AUGUST 3, 2022

They lost business, closed for indefinite periods or even shut their doors permanently. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. Communication. As a leader, you can’t be everywhere at once.

Communication 419

Communication Leadership Food Supply Back of House 419

Modern Restaurant Management

MARCH 31, 2020

In some ways, you’d be correct: choosing the right partners for your business is very important when it comes to ensuring security. In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. So how can you make sure your business is protected?

Website Management 509

Website Management Retail Small Business Online Ordering 509

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? The only way to know for sure is by tracking key performance indicators (KPIs) that drive business growth.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. Claiming and updating your business profile is a crucial step in managing your restaurants online reputation. Start by verifying your business listing on major review sites.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

MARCH 10, 2021

This is as relevant for the restaurant industry as it is for any other, as customer segmentation is a superb way to collect and process data and has been reimagined for these times to success for both enormo brands and small businesses alike. Plan targeted communication that works best for each slice. The benefit?

Email Marketing 395

Email Marketing Communication Small Business Customer Service 395